Brand New 2017 C300- Drive Belt already snapped out of place after only 500 Miles!!
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2017 C300
Brand New 2017 C300- Drive Belt already snapped out of place after only 500 Miles!!
So as I was driving my brand new 2017 C300, the drive belt slid off that lit off a bunch of warning lights, telling me to stop the car and have it towed to the shop. After only 500 miles, 500 miles! This is so un-Mercedes like in terms of reliability and durability. Considering that I will be driving roughly 3000 miles a month, I already lost faith on this car and how far it will drive me. I tried to get a full refund of the sale from the dealer but they cannot because of California's lemon law stating that it has to be recurrent for them to grant the refund. My question is, what can I do to get something from the dealer? They only offered to give my car a full service detail worth $250!! That is just a slap in the face for a product that under-performed and way below the standard of Mercedes. Any advise will definitely be helpful. Thank you
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Joined: Dec 2013
Posts: 879
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From: Tampa, Florida
2011 C300 4Matic Sport
So as I was driving my brand new 2017 C300, the drive belt slid off that lit off a bunch of warning lights, telling me to stop the car and have it towed to the shop. After only 500 miles, 500 miles! This is so un-Mercedes like in terms of reliability and durability. Considering that I will be driving roughly 3000 miles a month, I already lost faith on this car and how far it will drive me. I tried to get a full refund of the sale from the dealer but they cannot because of California's lemon law stating that it has to be recurrent for them to grant the refund. My question is, what can I do to get something from the dealer? They only offered to give my car a full service detail worth $250!! That is just a slap in the face for a product that under-performed and way below the standard of Mercedes. Any advise will definitely be helpful. Thank you
Aka re-occurring.
Just kidding......
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Joined: Mar 2008
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From: 1 hours drive north of Sydney Australia
2007 W204 220CDI Classic Sedan
So as I was driving my brand new 2017 C300, the drive belt slid off that lit off a bunch of warning lights, telling me to stop the car and have it towed to the shop. After only 500 miles, 500 miles! This is so un-Mercedes like in terms of reliability and durability. Considering that I will be driving roughly 3000 miles a month, I already lost faith on this car and how far it will drive me. I tried to get a full refund of the sale from the dealer but they cannot because of California's lemon law stating that it has to be recurrent for them to grant the refund. My question is, what can I do to get something from the dealer? They only offered to give my car a full service detail worth $250!! That is just a slap in the face for a product that under-performed and way below the standard of Mercedes. Any advise will definitely be helpful. Thank you
It is a great car you have chosen & will give many years of service if it is driven with care & serviced correctly.
.Make sure the dealer informs you in detail of why the belt came off . Was it not fitted correctly, a failure of the belt or are the pulleys not aligned correctly?
Take a deep breath & enjoy your new ride. There are always teething problems with any new vehicle . That is why there is such a thing as warranty. You have just experienced an unusual one .
Keep us informed on how it all goes.
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MBWorld Fanatic!
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2016 C300
It's a downer but the dealer owes you nothing beyond the tow and the warranty repair. That was actually really nice of them to give you the free detail. There is no law that compensates people for being disappointed or not having their expectations met. If it continues to happen that's another story.
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Out Of Control!!
Joined: Jun 2004
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2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
It's a downer but the dealer owes you nothing beyond the tow and the warranty repair. That was actually really nice of them to give you the free detail. There is no law that compensates people for being disappointed or not having their expectations met. If it continues to happen that's another story.
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Joined: May 2008
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2016 C300
Originally Posted by clifish
Caught the mileage one...blew right past break...it is funny when I see it the other way around in ebay listings I just laugh...."New Breaks all the way round"
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2016 C300
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Joined: Jan 2017
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2016 c300, 14 Explorer, 74 TR6, 81 Corvette
Yes, that is the bottom line here...
It is not like he got stuck on the side of the road in a brand new $50K car.....oh, wait, yeah he did.
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Joined: Apr 2014
Posts: 268
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From: California
w212 E350 Bluetec & Mk7 GTI Sport
I am very interested in hearing the conclusion of this issue. A drive belt huh... Did they change from the original design from the w204? Never ever heard of this issue ever.
Please post a service repair sheet. I am very much hoping to see what they wrote was needed and the labor itemization
Please post a service repair sheet. I am very much hoping to see what they wrote was needed and the labor itemization
