Hi
I have never had a problem connecting my iPhone 6 but I have a new iPhone (7) and it just won't pair, despite me trying everything. The phone is not at fault as it will let me pair with other items. My old phone will still connect.
Do I have to remove the old phone from the cars memory, as I think it will only hold one in its memory bank. If this is the case how do I do it please.
If anyone has the answer, could I have instructions for a simpleton please?
My car is a ML320 CDI on a 57 plate
Thank you

 

you might get better help in the correct section for your car.

 

Hi, sorry as I'm new to this, which section would be the best one to post this in?

 

You can post here...

https://mbworld.org/forums/m-class-w164-72/

 

What happens is Apple does an update that changes the way BT interacts with the car in some minor way and then Mercedes doesn't catch up, so suddenly the phone that paired perfectly before the update now can't connect or stay connected. If history is an example, it'll stay that way.

 

Yep, I had a fun one in my W204 C63 where Apple installed an "update", and suddenly, when trying to answer a call via Bluetooth, it would mute the microphone for 7-8 seconds. If anyone calling didn't know better, they'd hang up by then. It was annoying. Put in a ticket w/ Apple, but they seemed to want to point fingers at MB. Sold the car before there was any resolution. The W205 works fine...so far, but my iPhone 7 shows up tomorrow. I'll report back on if mine works in the car.

 

Thanks for asking - and solution is SIMPLE - delete "old" profile in the MB system - turn system off - turn system back on on - and re-sync the phone that has the "new" update ..

Simple

 

Yeah, tried all that in my 221 S Class. Nothing worked. Even disconnected and reconnected the battery to hard reboot COMAND. But my other cars had no problem syncing after the update. Worth a shot though.

 

I believe the W221 S-Class used the infamous "puck" in the center console - correct ?

I am unclear how "Puck" experience relates to Modern-Day - it was kindof Middle Ages for Bluetooth back then

 

Incorrect. 2010+ did not use a puck. BT was integrated into COMAND as it is now.

 

Oh... I must have missed where you posted you had a 2010+... since W221 series started with the puck...

 

Yeah, I intentionally withheld that nugget to build suspense.

 

FWIW, my new iPhone 7 paired via Bluetooth without any issues. Didn't even have to "delete" my old iPhone 6.