Feeling bad about bringing car in for warranty repair
03-07-2018, 07:34 AM
#1
Member
Thread Starter
Feeling bad about bringing car in for warranty repair
so I bought a CPO C300 December of last year and ever since, I've had a ton of issues ranging from wrist pin, to persistent rattles. I've brought the car in about 6x since I bought the car. I feel kinda screwed for buying this car and I will definitely trade it in once the CPO warranty expires. The only positive is the service departments customer service.they didn't build the car, but they're doing everything in their power to make it a better experience for me.
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
03-07-2018, 09:04 AM
#2
Super Member
so I bought a CPO C300 December of last year and ever since, I've had a ton of issues ranging from wrist pin, to persistent rattles. I've brought the car in about 6x since I bought the car. I feel kinda screwed for buying this car and I will definitely trade it in once the CPO warranty expires. The only positive is the service departments customer service.they didn't build the car, but they're doing everything in their power to make it a better experience for me.
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
03-07-2018, 12:34 PM
#3
so I bought a CPO C300 December of last year and ever since, I've had a ton of issues ranging from wrist pin, to persistent rattles. I've brought the car in about 6x since I bought the car. I feel kinda screwed for buying this car and I will definitely trade it in once the CPO warranty expires. The only positive is the service departments customer service.they didn't build the car, but they're doing everything in their power to make it a better experience for me.
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
03-07-2018, 05:19 PM
#4
Guilty? Why are you so naive? These people wouldn't hesitate to charge me $200 for a simple oil change. $8 for a freaking key fob battery. Every time they fix something, they charge it to MBUSA. Nothing is free.It's strictly business. They're not doing you any favor here.
03-07-2018, 05:43 PM
#5
Guilty? Why are you so naive? These people wouldn't hesitate to charge me $200 for a simple oil change. $8 for a freaking key fob battery. Every time they fix something, they charge it to MBUSA. Nothing is free.It's strictly business. They're not doing you any favor here.
SHOW ME THE MONEEEEEY!!
https://media2.giphy.com/media/9HQRIttS5C4Za/giphy.gif
03-07-2018, 05:57 PM
#6
People think warranty is simple, but it is not. It's all about the money.
SHOW ME THE MONEEEEEY!!
https://media2.giphy.com/media/9HQRIttS5C4Za/giphy.gif
SHOW ME THE MONEEEEEY!!
https://media2.giphy.com/media/9HQRIttS5C4Za/giphy.gif
yeah. Try to ask them to fix something not under warranty for free and see what happens.
03-07-2018, 08:50 PM
#7
Super Member
Join Date: Feb 2015
Location: Cape Cod
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E450 wagon, C43 AMG Cpe, C43 AMG Cab
Nearly every single time I brought my car in for warranty I would bring a case of beer for both my service writer and the tech. Cost me less than $20 and built a lot of good will with the people in the service center. Whenever I would bring my car in they treated me like family even if what I was asking them to check seemed silly (like weird noise or squeaks). I suggest doing the same. They barely get paid for warranty work and the whole thing is hinged on getting 5s across the board on surveys.
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03-07-2018, 09:34 PM
#8
Unbelievable comments about having to kiss *** to get service done. Not going to happen. I've owned 6 Mercedes over the last 17 plus years and have been treated right on warranty work and service.
03-08-2018, 10:08 AM
#11
This should be correct, but I lost a year of my life trying to fix whining differential (there is a thread on this forum explaining my experience) at various workshops. At the end I had to sell the car because I lost confidence in the car, workshops in the area and brand itself.
Last edited by Terminator1; 03-08-2018 at 10:22 AM.
03-08-2018, 10:21 AM
#12
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Location: Split, Croatia
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2015 c220cdi 7g avangarde
so I bought a CPO C300 December of last year and ever since, I've had a ton of issues ranging from wrist pin, to persistent rattles. I've brought the car in about 6x since I bought the car. I feel kinda screwed for buying this car and I will definitely trade it in once the CPO warranty expires. The only positive is the service departments customer service.they didn't build the car, but they're doing everything in their power to make it a better experience for me.
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
the thing is, I can't help but feel bad / guilty for continuously bringing the car in for repair. I feel like I'm "that guy." I know that I paid for the car and should at least have it functioning in the way I think it should. Am I being petty about bringing the car in for dash rattles / small inconsistencies? Does anyone else feel guilty for bringing their car in (like an obsessive maniac, lol) ?
03-08-2018, 10:43 AM
#13
I know that feeling, like "oh no, again that pain in the *** psycho with his rattling door panel", but at the other hand, I feel more guilty if I have a problem with a car that isn't fixed. Only in my case dealer didn't solve a problem for last two years, "knock" noise from front suspension. :/
