Stereo issue on my 2015 C300
03-20-2018, 12:55 PM
#26
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2015 C300 4Matic
Hey everyone,
My 2015 C300 Stereo stopped working today. It keeps saying Please wait... and never changes. All sound features are not working(Bluetooth, phone, radio, aux). Rear view camera is delayed but does come on eventually. Any one know how to fix this or reboot this glitch?
Thx
My 2015 C300 Stereo stopped working today. It keeps saying Please wait... and never changes. All sound features are not working(Bluetooth, phone, radio, aux). Rear view camera is delayed but does come on eventually. Any one know how to fix this or reboot this glitch?
Thx
it's a Sirius Sat radio issue. I'm at dealer right now with mine. There was am update from Sirius and it's glitched a ton a vehicles media centers. They can bypass it at dealer as a Temp fix until they can rectify it.
03-20-2018, 01:54 PM
#27
For all those affected did you have a current Sirius subscription? I'm assuming Sirius only pushes updates to current customers.
03-20-2018, 02:01 PM
#28
Member
Also, might be useful to know what level of Sirius subscription? I subscribe to traffic info only, no radio, and I haven't had this issue -- yet....
03-20-2018, 02:01 PM
#29
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MBSebas87 (03-20-2018)
03-20-2018, 10:25 PM
#34
I spoke to customer care on my way home tonight. They said at 8PM they received an update from the tech team that a fix had been made and it will be rolled out to all the cars by Thursday afternoon. No need to take it into the dealership as it will be sent directly to the car. We'll see..
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Kahster (03-21-2018)
03-21-2018, 03:44 PM
#35
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2015 Mercedes C300 4MATIC
03-21-2018, 06:51 PM
#36
My service Houston told me they received a note on Friday that Audio 20 issue but not to do anything and no solution. Now I wonder that I am driving the Mercedes or Corolla, why the famous brand name can't do nothing now.
03-21-2018, 11:07 PM
#40
Newbie
C300 W4 Command/Audio20 issue
I spoke to customer care on my way home tonight. They said at 8PM they received an update from the tech team that a fix had been made and it will be rolled out to all the cars by Thursday afternoon. No need to take it into the dealership as it will be sent directly to the car. We'll see..
03-22-2018, 11:06 AM
#41
I have an active subscription and have not seen any issues. Sirius made me a great deal towards the end of my trial and I basically was given 6 months of the biggest package for $5/month. I'll update if I notice a problem.
03-22-2018, 04:37 PM
#42
I spoke with MBUSA. They confirmed its a problem only affecting 2015 C300 with the "base" audio package. They also confirmed it was a OTA satellite update (presumably from Sirius) that screwed everything up. (I have no subscription to sirius) They further indicated that the fix that they tried today did not work, so its back to the drawing board.
03-22-2018, 04:50 PM
#43
Newbie
I spoke with MBUSA. They confirmed its a problem only affecting 2015 C300 with the "base" audio package. They also confirmed it was a OTA satellite update (presumably from Sirius) that screwed everything up. (I have no subscription to sirius) They further indicated that the fix that they tried today did not work, so its back to the drawing board.
How do they do the OTA update? Would it go thru even if the vehicle is turned-off? I guess some low-level code must always be running.
03-22-2018, 04:55 PM
#44
Strangely enough, I have no active subscription. I had like a trial one for 6 months or so, but never paid, so I am assuming they stopped.
How do they do the OTA update? Would it go thru even if the vehicle is turned-off? I guess some low-level code must always be running.
How do they do the OTA update? Would it go thru even if the vehicle is turned-off? I guess some low-level code must always be running.
Last edited by Jwmhb; 03-22-2018 at 04:56 PM. Reason: grammar
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JaguarPaw (03-22-2018)
03-22-2018, 09:41 PM
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2015 Mercedes C300 4MATIC
So has anyone found an official announcement from Mercedes? Or this just quietly being pushed under the rug? Called a different dealer about the issue and they knew nothing about it. I imagine others are getting a bit upset like I am.
03-22-2018, 10:22 PM
#50
Same issue. 2015 c300. I was assured by Mercedes USA that it was being resolved today with an update. Nothing happened. Called back and was told the update failed. It’s been a long week listening to one radio station and no phone hands free. Should have bought a Ford!
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g8rleslie (03-24-2018)
