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C300 Head Rests

 
Old 02-05-2019, 09:10 PM
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2016 C300 4matic Sport
C300 Head Rests

I purchased a 2016 C300 4Matic Sport (W205) a few days ago and I LOVE it. I have noticed a problem with the passenger side head rest. I noticed a slight rattling noise coming from it going over the train tracks by my house . I can move the head rest up and down, but the side button to move it forward and back doesn't work . I removed the head rest and noticed when I shake it the rattling is loud. When I push the button one side moves but the other is stuck. Any suggestions? Please help. Im still under factory warranty but was wondering if there is something I can do .thanks
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Old 02-05-2019, 10:03 PM
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Same problem ... internal plastic parts were loose. Fixed under warranty.
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Old 02-05-2019, 10:04 PM
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I recently had mine replaced, under warranty, due to rattle. Nothing you can do. Small plastic pieces have broken inside the headrest. Itís so nice without the rattle now.
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Old 02-06-2019, 07:02 AM
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Ugh it's so annoying. I made it slightly worse by shaking it lol. How long did it take? Did they have to order the part or is that something they usually have on site? Thanks for your help everyone.
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Old 02-06-2019, 07:49 AM
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Originally Posted by Evach24 View Post
Ugh it's so annoying. I made it slightly worse by shaking it lol. How long did it take? Did they have to order the part or is that something they usually have on site? Thanks for your help everyone.
Yup, itís annoying. First they have to confirm and then order them. Shouldnt take more than 4-5 days.
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Old 02-06-2019, 08:41 AM
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a couple days for me in conjunction with service A. Don't sweat it...just deal with it until is fixed lol
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Old 02-06-2019, 03:49 PM
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Yep, warranty, have it replaced. Need to do the same with mine.
They misdiagnosed my complaint the last time & thought I meant that the power headrest button was inop on the pass side.
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Old 02-06-2019, 06:48 PM
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Hey thanks for the help you guys . Scheduled to see the dealer on Sunday .
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Old 02-06-2019, 07:01 PM
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Originally Posted by Evach24 View Post
Hey thanks for the help you guys . Scheduled to see the dealer on Sunday .
Wow, dealer open on Sundays? Pretty neat.
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Old 02-06-2019, 07:48 PM
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Yeah open 7-5 Saturday and 9-5 Sunday. Really helpful over the phone too
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Old 02-07-2019, 01:22 PM
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Originally Posted by GreekUPS View Post
Wow, dealer open on Sundays? Pretty neat.
We've got a couple here in Houston (not Mercedes).
Sales open Sunday & closed Monday.
Service open Saturday, closed Sunday.
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