C Class (W205) C 180 BlueTec,C 200 BlueTec,C 220 BlueTec,C 220 BlueTec BlueEfficiency,C 250 BlueTec,C 300 BlueTec Hybridplus,C 180,C 180 BlueEfficiency,C 200,C 250,C 300,C 400 Plug-in Hybrid,C 400

Command online DAB device unavailable

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Old Dec 12, 2020 | 11:34 AM
  #1  
Ricky A's Avatar
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C class
Command online DAB device unavailable

Hi I am getting the below

hi I am getting above message.

I can't listen to the radio or Bluetooth. I can make calls but can't hear them through the speakers

2017 c class thoughts? Anyone else having issues ?
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Old Dec 14, 2020 | 02:31 PM
  #2  
PaulR7's Avatar
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W205
It looks like the fiber optic cable attached to the headunit through quadlock connector isn't passing any signal.
Could be as simple as it not being seated properly or as hard as it being broke halfway through which would require a whole rewire basically.
for how to remove the center console, there will be a big silver box held in by 2 plastic arms which are in turn held by 2 retaining T20 (iirc) screws which you will have to unscrew and pull the arms toward you.
Once you've done that you can slide the headunit out and check the big connector for 2 orange wires on the bottom left if looking at the headunit from the back and see if they're seated in properly.
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Old Mar 17, 2023 | 01:52 AM
  #3  
Jader's Avatar
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W205 C
I have the same problem, and it is a 2016 C-class how do you fix it?

Originally Posted by Ricky A
Hi I am getting the below

hi I am getting above message.

I can't listen to the radio or Bluetooth. I can make calls but can't hear them through the speakers

2017 c class thoughts? Anyone else having issues ?
I have the same problem, how do you fix it?
Reply
Old Mar 18, 2023 | 12:53 PM
  #4  
Cosworth2000's Avatar
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2022 E53 AMG
Remove the centre console, remove the radio and see if there is any broken cable or if everything is plugged in. This would be your first step but if everything looks good, you will need to head to MB.
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