Rear Trunk Due to Tint Warranty Denied
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Joined: Jul 2022
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C300
Rear Trunk Due to Tint Warranty Denied
I purchased my vehicle in May and had the entire vehicle tinted due to the incoming summer California days. After installing the tint, the rear trunk will not close and latch on, I brought it back to my purchasing dealer and the service advisor straightup denied the warranty repair and they said it is due to outside cause. I found it really ridiculous as the dealer did not inform me of this engineering issue.
I then brought it to another dealership and they were able to warranty the repair, however, the part takes 2 months to get here and they can't put me into a loaner for that long. I then contacted Mercedes-Benz USA and tried to bring the issue to them, but not only did they not help me resolve the issue, the acting customer service manager also recorded the call and denied any possible warranty repair due to the tint.
The vehicle was tinted at an authorized Raynofilm tint installer. I've had other Mercedes installed tint there and many other vehicles tinted there so I know they are a very reputable shop.
Have any of you had a similar situation? I've seen another thread talking about the tint but if its such a common problem shouldn't they at least inform us when purchasing the car? Is there something I can do at this point?
I then brought it to another dealership and they were able to warranty the repair, however, the part takes 2 months to get here and they can't put me into a loaner for that long. I then contacted Mercedes-Benz USA and tried to bring the issue to them, but not only did they not help me resolve the issue, the acting customer service manager also recorded the call and denied any possible warranty repair due to the tint.
The vehicle was tinted at an authorized Raynofilm tint installer. I've had other Mercedes installed tint there and many other vehicles tinted there so I know they are a very reputable shop.
Have any of you had a similar situation? I've seen another thread talking about the tint but if its such a common problem shouldn't they at least inform us when purchasing the car? Is there something I can do at this point?
Senior Member
Joined: Jun 2022
Posts: 495
Likes: 108
From: Houston TX
2023 C Class
There's a long thread about this
https://mbworld.org/forums/c-class-w...ar-window.html
https://mbworld.org/forums/c-class-w...ar-window.html
