MBH CUSTOMER SERVICE IN QUESTION ....NEED DOWNPIPES
03-26-2013, 05:50 PM
#1
Junior Member
Thread Starter
Join Date: Dec 2012
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
CLS 63 AMG
MBH CUSTOMER SERVICE IN QUESTION ....NEED DOWNPIPES
I HAVE BEEN TRYING TO ORDER A SET OF DOWN PIPES SINCE FRIDAY . I WAS SUPPOSED TO GET A RETURN CALL MONDAY FOR PAYMENT WHICH I HAVENT RECIEVED . I HAVE LEFT 3 MORE MESSAGES WITH NO REPLY ...ANY OTHER DOWNPIPES YOU RECCOMEND THAT DONT HAVE 3 WEEK BUILD TIME LIKE AGENCY ??
03-26-2013, 06:37 PM
#3
Banned
Join Date: Sep 2008
Location: San Diego, CA
Posts: 1,694
Likes: 0
Received 2 Likes
on
2 Posts
07 RS4 sold, R53 Cooper S, 2008 Cayman S, 2012 GTR
I HAVE BEEN TRYING TO ORDER A SET OF DOWN PIPES SINCE FRIDAY . I WAS SUPPOSED TO GET A RETURN CALL MONDAY FOR PAYMENT WHICH I HAVENT RECIEVED . I HAVE LEFT 3 MORE MESSAGES WITH NO REPLY ...ANY OTHER DOWNPIPES YOU RECCOMEND THAT DONT HAVE 3 WEEK BUILD TIME LIKE AGENCY ??
Give me a call and I'll place your order for you, the lead time is 1-2 weeks for the downpipes and 2-3 weeks for the R172 headers...
Also we only require a 25% deposit...
I should be able to swing this downpipes by the end of next week.
03-26-2013, 06:54 PM
#4
Former Vendor of MBWorld
Sorry I was not able to get back to you yet. We are so swamped right now and short handed. Order right now are about 3-4 weeks out. We don't want promise a customer one thing, then have it take longer than expected. Nor do we want to take anyone's money and not be able to deliver in a set time frame. We are all running around like madmen. We are so busy I can't even find time to install headers on my own C63. Right now we are at least 3-4 weeks out on all orders.
Last edited by MBH motorsports; 03-26-2013 at 07:04 PM.
03-27-2013, 12:36 AM
#5
MBWorld Fanatic!
these downpipes are not like the "real" downpipes that weistec sells right?
Are these more like Mid pipes (post cat), pre resonator?
thanks
Are these more like Mid pipes (post cat), pre resonator?
thanks
03-27-2013, 01:14 AM
#6
Former Vendor of MBWorld
The guys at Weistec make awesome stuff hands down. They chose to CNC the Turbo outlet flange (awesome) and rework the turbo outlet manifold. Even going as far as a complete turbo upgrade system. All in all that insanely awesome stuff. We chose at this time to lean towards the average guy who thinks around 600 wheel horsepower and a truck load of toque is enough with our downpipes and tune combo.
As soon any the Arizona summer is over, I will for sure be slapping on some Weistec goodies on my car.
03-29-2013, 12:49 AM
#7
Member
I HAVE BEEN TRYING TO ORDER A SET OF DOWN PIPES SINCE FRIDAY . I WAS SUPPOSED TO GET A RETURN CALL MONDAY FOR PAYMENT WHICH I HAVENT RECIEVED . I HAVE LEFT 3 MORE MESSAGES WITH NO REPLY ...ANY OTHER DOWNPIPES YOU RECCOMEND THAT DONT HAVE 3 WEEK BUILD TIME LIKE AGENCY ??
Trending Topics
03-29-2013, 02:07 AM
#8
Former Vendor of MBWorld
horrible customer service and even worst in keeping there customers in touch and updated ..first and last time dealing with this company.seems like top notch company on forum so i chose them and nothing but a headache.!!!this was my experience maybe it could be better for you good luck.!!
We build everything to order. We do not have time to keep items in stock. So there is going to a lead time for us to build anything. I try to estimate lead time based on current orders, and our efficacy to build them. I understand everyone who orders wants it yesterday. I can't take a guy out of fabrication to help with the phones and what not. That wouldn't be fair to the shop's and other customer that have open orders. As that would make lead times that much longer.
Right now I'm looking to bring on someone to help with phones and emails. We are looking to update our phone system too. I can't tell you how many times the phone rings and no one is on the other end.
We see that there are areas that we can improve. I wan't nothing more than to have items in stock and ready to ship. Fact is, the way we make our exhaust components is not something any fabricator can do. We have been through a lot of people.
With quality and craftsmanship being a top priority. Our header systems are not what you would find in a JEGS catalog. The build quality is many steps above that.
Everyone get's their orders. Sometimes the lead times can get a little longer than estimated. In the end that may be to your benefit. We dont want to rush something out the door that doesn't meet our standards. We always focus on attention to detail. As much as we'd love to bang out headers and exhaust components left and right. I'd rather hold up an order a little bit. So we can assure the customer is getting a top quality custom product.
I will make it a priority to keep customers in the loop on their order. In the end we are not only making a product that we feel good about, but the customer does as well.
We've been here a while and have a perfect track record of getting the customer what they ordered.
03-29-2013, 01:00 PM
#9
MBWorld Fanatic!
. If you did not have a good experience by all means tell me. I value people's input. Tell us were we can do better. This is the most busy we have ever been.
We build everything to order. We do not have time to keep items in stock. So there is going to a lead time for us to build anything. I try to estimate lead time based on current orders, and our efficacy to build them. I understand everyone who orders wants it yesterday. I can't take a guy out of fabrication to help with the phones and what not. That wouldn't be fair to the shop's and other customer that have open orders. As that would make lead times that much longer.
Right now I'm looking to bring on someone to help with phones and emails. We are looking to update our phone system too. I can't tell you how many times the phone rings and no one is on the other end.
We see that there are areas that we can improve. I wan't nothing more than to have items in stock and ready to ship. Fact is, the way we make our exhaust components is not something any fabricator can do. We have been through a lot of people.
With quality and craftsmanship being a top priority. Our header systems are not what you would find in a JEGS catalog. The build quality is many steps above that.
Everyone get's their orders. Sometimes the lead times can get a little longer than estimated. In the end that may be to your benefit. We dont want to rush something out the door that doesn't meet our standards. We always focus on attention to detail. As much as we'd love to bang out headers and exhaust components left and right. I'd rather hold up an order a little bit. So we can assure the customer is getting a top quality custom product.
I will make it a priority to keep customers in the loop on their order. In the end we are not only making a product that we feel good about, but the customer does as well.
We've been here a while and have a perfect track record of getting the customer what they ordered.
We build everything to order. We do not have time to keep items in stock. So there is going to a lead time for us to build anything. I try to estimate lead time based on current orders, and our efficacy to build them. I understand everyone who orders wants it yesterday. I can't take a guy out of fabrication to help with the phones and what not. That wouldn't be fair to the shop's and other customer that have open orders. As that would make lead times that much longer.
Right now I'm looking to bring on someone to help with phones and emails. We are looking to update our phone system too. I can't tell you how many times the phone rings and no one is on the other end.
We see that there are areas that we can improve. I wan't nothing more than to have items in stock and ready to ship. Fact is, the way we make our exhaust components is not something any fabricator can do. We have been through a lot of people.
With quality and craftsmanship being a top priority. Our header systems are not what you would find in a JEGS catalog. The build quality is many steps above that.
Everyone get's their orders. Sometimes the lead times can get a little longer than estimated. In the end that may be to your benefit. We dont want to rush something out the door that doesn't meet our standards. We always focus on attention to detail. As much as we'd love to bang out headers and exhaust components left and right. I'd rather hold up an order a little bit. So we can assure the customer is getting a top quality custom product.
I will make it a priority to keep customers in the loop on their order. In the end we are not only making a product that we feel good about, but the customer does as well.
We've been here a while and have a perfect track record of getting the customer what they ordered.
still waiting
Last edited by Zod; 03-29-2013 at 01:05 PM.
03-29-2013, 01:15 PM
#10
Former Vendor of MBWorld
