Enclosed Transport Company (Bad service from Thomas Sunday Transport)
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Senior Member
Joined: Jan 2009
Posts: 307
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From: Atlanta
SL600 (1000 hp), Cayenne S, 996TT EVO GT750, F430 Spyder,A real Ford GT, 08 Gallardo Spyder
Enclosed Transport Company (Bad service from Thomas Sunday Transport)
My car was picked up June 24th by Thomas C Sunday
Car Transport Company. The normal industry standard for such a trip (700 miles) is 4 days. The car has yet to be delivered. I sent a professionally worded email to the company (The same email I used to communicate an estimate the week before. The email was not inflammatory, just listed the facts and asked for a manager to respond) but no response. I called 4 times in one day only to be told we will call you back. I am sure my car will be eventually delivered (Not too worried, I am insured) but the point is that almost 20 days has past.Mistakes happen but NOT communicating with the customer especially to resolve a problem is just bad business. Whats funny is that I read about transport companies doing what they want after you sign on the dotted line but I assumed this company is "cool" since they transport high end vehicles only.
My preference was the two companies recommended by Barrett Jackson Auctions but at the time, pick up was not available for my area.
Senior Member
Joined: Nov 2008
Posts: 281
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CLS55 plus a few Ducati's
I would be worried they have damaged it and are trying to have it fixed before they give it back.
When you receive the car, DO NOT sign on the dotted line until you have inspected it thoroughly. If it takes you an hour to inspect... tough for them.... they have made you wait this long, its their turn. The fine print adjacent to the signature line usually has wording to the effect that you received the goods in perfect condition. Once you sign next to this you have NO claim on the carrier regardless of what you find. You can sign and write "subject to inspection" when goods need to be unwrapped or otherwise are not completely visible upon receipt but this is something the carrier can also dispute in court. I am not a freight company... but have been burnt with poor and dishonest carriers in my business.
If you are unsure about your ability to check the vehicle, have someone at hand when the vehicle is delivered, or even have it delivered to your local dealer and explain the situation. I would not notify the carrier that I was going to do such an inspection either! I would smell most of the body work for vapors from new paint!
Perhaps Kenny can add something seeing that he is in the business.
When you receive the car, DO NOT sign on the dotted line until you have inspected it thoroughly. If it takes you an hour to inspect... tough for them.... they have made you wait this long, its their turn. The fine print adjacent to the signature line usually has wording to the effect that you received the goods in perfect condition. Once you sign next to this you have NO claim on the carrier regardless of what you find. You can sign and write "subject to inspection" when goods need to be unwrapped or otherwise are not completely visible upon receipt but this is something the carrier can also dispute in court. I am not a freight company... but have been burnt with poor and dishonest carriers in my business.
If you are unsure about your ability to check the vehicle, have someone at hand when the vehicle is delivered, or even have it delivered to your local dealer and explain the situation. I would not notify the carrier that I was going to do such an inspection either! I would smell most of the body work for vapors from new paint!
Perhaps Kenny can add something seeing that he is in the business.
Last edited by DucatiNut; Jul 10, 2009 at 10:26 AM.
MBWorld Fanatic!
Joined: Feb 2005
Posts: 6,952
Likes: 4
From: Hollywood CA
2011 twin turboed prius
My car was picked up June 24th by Thomas C Sunday
Car Transport Company. The normal industry standard for such a trip (700 miles) is 4 days. The car has yet to be delivered. I sent a professionally worded email to the company (The same email I used to communicate an estimate the week before. The email was not inflammatory, just listed the facts and asked for a manager to respond) but no response. I called 4 times in one day only to be told we will call you back. I am sure my car will be eventually delivered (Not too worried, I am insured) but the point is that almost 20 days has past.Mistakes happen but NOT communicating with the customer especially to resolve a problem is just bad business. Whats funny is that I read about transport companies doing what they want after you sign on the dotted line but I assumed this company is "cool" since they transport high end vehicles only.
My preference was the two companies recommended by Barrett Jackson Auctions but at the time, pick up was not available for my area.
Is there a clause in the contract stating the date the car will be delivered by?
Super Member
Joined: Sep 2005
Posts: 736
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From: Manhattan
Velvet Fleetwood
I would be worried they have damaged it and are trying to have it fixed before they give it back.
When you receive the car, DO NOT sign on the dotted line until you have inspected it thoroughly. If it takes you an hour to inspect... tough for them.... they have made you wait this long, its their turn. The fine print adjacent to the signature line usually has wording to the effect that you received the goods in perfect condition. Once you sign next to this you have NO claim on the carrier regardless of what you find. You can sign and write "subject to inspection" when goods need to be unwrapped or otherwise are not completely visible upon receipt but this is something the carrier can also dispute in court. I am not a freight company... but have been burnt with poor and dishonest carriers in my business.
If you are unsure about your ability to check the vehicle, have someone at hand when the vehicle is delivered, or even have it delivered to your local dealer and explain the situation. I would not notify the carrier that I was going to do such an inspection either! I would smell most of the body work for vapors from new paint!
Perhaps Kenny can add something seeing that he is in the business.
When you receive the car, DO NOT sign on the dotted line until you have inspected it thoroughly. If it takes you an hour to inspect... tough for them.... they have made you wait this long, its their turn. The fine print adjacent to the signature line usually has wording to the effect that you received the goods in perfect condition. Once you sign next to this you have NO claim on the carrier regardless of what you find. You can sign and write "subject to inspection" when goods need to be unwrapped or otherwise are not completely visible upon receipt but this is something the carrier can also dispute in court. I am not a freight company... but have been burnt with poor and dishonest carriers in my business.
If you are unsure about your ability to check the vehicle, have someone at hand when the vehicle is delivered, or even have it delivered to your local dealer and explain the situation. I would not notify the carrier that I was going to do such an inspection either! I would smell most of the body work for vapors from new paint!
Perhaps Kenny can add something seeing that he is in the business.
Member
Joined: Mar 2009
Posts: 108
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From: Hollywood, FL
2006 CLS55 AMG
azn: Unfortunately, it is common practice. We do not allow our drivers to be later than a few days, and the customer is always aware of what's going on when it's going on. A month is UNACCEPTABLE and I would definitely follow Ducati's advice. Good luck!
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Joined: Jun 2006
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From: California
06 C55, 09 E350
Can't you have them put in writing that they have not repaired or done anything to the vehicle? I can't imagine they are legally allowed to do repairs to your car without your consent.
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