DONT GO TO SOUTH ATL MBZ!
Thread Starter
Senior Member
Joined: Jun 2011
Posts: 379
Likes: 2
From: Hotlanta
W219 CLS63
DONT GO TO SOUTH ATL MBZ!
I went to get my emissions done on my car and I would just like to say how HORRIBLE my last two experiences have been with this dealer. They DON'T give a CRAP about their customers unless you are buying a new car. I waited about 10 minutes before someone attended me and asked me what I wanted to do. They weren't even half busy. The guy came after me another 10 minutes later an asked me AGAIN what I wanted. And after that I waited an entire HOUR for my car. They said washing the at took time and I can understand that. But a GOOD wash takes an hour, they half assed the wash gave me back a water spotted car and then afterwards made me wait another 20 minutes standing around waiting for my keys. It was unacceptable. The last time I went to get my service done on the car they didn't check everything because after about a minute of driving my tire pressure warning came on... Wow. And after I sent both the person who attended me and his manager in a PROPER and polite way I never got an email back.
I will not be going to this dealer again for any of my services or anything else for my car anymore.
This is just a heads up to anyone in the ATL area.
This dealer sucks.
Ps- sorry if my grammar isn't too good, I'm on my phone.
I will not be going to this dealer again for any of my services or anything else for my car anymore.
This is just a heads up to anyone in the ATL area.
This dealer sucks.
Ps- sorry if my grammar isn't too good, I'm on my phone.
Senior Member
Joined: Oct 2008
Posts: 429
Likes: 12
From: Trinidad & Tobago / Canada
CLS550 AMG Pkg.
IMO if those two guys you e-mailed did not respond to your concerts, just keep escalating, the general manager should be next. These people are in a customer-facing environment and from what you are saying the way that they do business is unacceptable. They wash your car and leave WATER SPOTS? come on, then what kind of a service are you paying for?
Member
Joined: Jul 2010
Posts: 218
Likes: 1
From: Arlington, TX
CLS55
Sux u had such a horrible experience. I learned throughout years of owning different cars to never take my car to dealership for anything. My CLS saw the dealership once and that was the day I had the previous owner meet me at a Benz dealrship in Dallas to get the car inspected before I bought it from him. From then on it's only been worked on by an MB indie mechanic. From now on just take it to an indie. As someone said earlier, just take it to Buckhead Imports. They specialize in AMG and performance/maintenance.
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Joined: Aug 2004
Posts: 3,764
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From: Blasting off!
CLS63 Designo Edition, Hyundai Genesis 3.8 , Veloster Turbo, CLS500(Sold), E320 (SMOKED) R500 (Sold)
I went to get my emissions done on my car and I would just like to say how HORRIBLE my last two experiences have been with this dealer. They DON'T give a CRAP about their customers unless you are buying a new car. I waited about 10 minutes before someone attended me and asked me what I wanted to do. They weren't even half busy. The guy came after me another 10 minutes later an asked me AGAIN what I wanted. And after that I waited an entire HOUR for my car. They said washing the at took time and I can understand that. But a GOOD wash takes an hour, they half assed the wash gave me back a water spotted car and then afterwards made me wait another 20 minutes standing around waiting for my keys. It was unacceptable. The last time I went to get my service done on the car they didn't check everything because after about a minute of driving my tire pressure warning came on... Wow. And after I sent both the person who attended me and his manager in a PROPER and polite way I never got an email back.
I will not be going to this dealer again for any of my services or anything else for my car anymore.
This is just a heads up to anyone in the ATL area.
This dealer sucks.
Ps- sorry if my grammar isn't too good, I'm on my phone.
I will not be going to this dealer again for any of my services or anything else for my car anymore.
This is just a heads up to anyone in the ATL area.
This dealer sucks.
Ps- sorry if my grammar isn't too good, I'm on my phone.
Oh I complained to the SA, SM, via phone, email, and in person. Just a recap:
Overcharged $250 for a front brake job on the R. Called out management on it, got a refund of $200.
Next, on a brake job for the CLS they changed the price by $100 because I have SBC. NO other dealer in GA charges more for SBC. Called them on it again.
Finally, when asking about a transmission service they were about $210 higher than any other dealer in GA. When I asked why they are so much higher on services and parts: "We are in the hood, that's how they do it. "WTF?
Stay away from Mercedes South. Only use them for service A when they send a coupon in the mail. Go to RBM or Buckhead Mercedes if you want to use a dealer.
Yes, most of the work is done by indy's but some things such as transmission service warranty work, and when specials come up I get routine services done at the dealer. Nothing else.
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Thread Starter
Senior Member
Joined: Jun 2011
Posts: 379
Likes: 2
From: Hotlanta
W219 CLS63
Thanks for the responses guys.
Oh, and just to add, they told me they would only put the battery in for the SLS parked inside when a potential buyer walked through the door.... Some times you can tell when some individuals are wealthy, and other times they look like hobo's.... I hope they encounter someone like that.
I was thinking about going to MB of Buckhead as well, but the only reason I went to South ATL was because they were a tad closer... Im assuming at Buckhead they treat you much better since they deal with higher end customers because the South ATL dealer is in the ghetto.
But you guys also mentioned Buckhead imports... What do you guys think and what is the difference between The MBZ dealer in Buckhead and Buckhead imports?
I really want to go to a GOOD dealer the next time.
Oh, and just to add, they told me they would only put the battery in for the SLS parked inside when a potential buyer walked through the door.... Some times you can tell when some individuals are wealthy, and other times they look like hobo's.... I hope they encounter someone like that.
I was thinking about going to MB of Buckhead as well, but the only reason I went to South ATL was because they were a tad closer... Im assuming at Buckhead they treat you much better since they deal with higher end customers because the South ATL dealer is in the ghetto.
But you guys also mentioned Buckhead imports... What do you guys think and what is the difference between The MBZ dealer in Buckhead and Buckhead imports?
I really want to go to a GOOD dealer the next time.
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MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,764
Likes: 9
From: Blasting off!
CLS63 Designo Edition, Hyundai Genesis 3.8 , Veloster Turbo, CLS500(Sold), E320 (SMOKED) R500 (Sold)
Thanks for the responses guys.
Oh, and just to add, they told me they would only put the battery in for the SLS parked inside when a potential buyer walked through the door.... Some times you can tell when some individuals are wealthy, and other times they look like hobo's.... I hope they encounter someone like that.
I was thinking about going to MB of Buckhead as well, but the only reason I went to South ATL was because they were a tad closer... Im assuming at Buckhead they treat you much better since they deal with higher end customers because the South ATL dealer is in the ghetto.
But you guys also mentioned Buckhead imports... What do you guys think and what is the difference between The MBZ dealer in Buckhead and Buckhead imports?
I really want to go to a GOOD dealer the next time.
Oh, and just to add, they told me they would only put the battery in for the SLS parked inside when a potential buyer walked through the door.... Some times you can tell when some individuals are wealthy, and other times they look like hobo's.... I hope they encounter someone like that.
I was thinking about going to MB of Buckhead as well, but the only reason I went to South ATL was because they were a tad closer... Im assuming at Buckhead they treat you much better since they deal with higher end customers because the South ATL dealer is in the ghetto.
But you guys also mentioned Buckhead imports... What do you guys think and what is the difference between The MBZ dealer in Buckhead and Buckhead imports?
I really want to go to a GOOD dealer the next time.
Buckhead Imports is a indy shop, so prices will be better even using OEM/OES parts not to mention they do tuning. The service is good, they have a good reputation in Atl. I would probably opt for Buckhead Imports. I use another Indy in Riverdale/Fayetteville area, JB Imports owned by Jae Bang. Good service, great prices.
Member
Joined: Jan 2009
Posts: 175
Likes: 1
From: Delaware
C63 Kleeman; CLS63 Renntech; Kirkham 427S/C; 308 GTB; 911T 3.0 911 cab 3.6
Kevin Ingold at the Perfomanc Division of MB Buckhead is the man. Very responsive, great (really great) service, knowledg follow-through and follow-up. It's great to have a performance shop in an official MB dealership. He can also help with new car sales.
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Joined: Jul 2010
Posts: 31,273
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From: on my way
2012 CLS63
yesterday I took my 550 in because some of the speakers were out......
there were literally 6 guys standing around my car.........while it idled for 10 minutes!!!!!!
I asked my SA why the hell they were wasting my damn gasoline!
at my dealer they have a screen in the waiting room that you can use to watch in the shop..........but they don't care.............
there were literally 6 guys standing around my car.........while it idled for 10 minutes!!!!!!
I asked my SA why the hell they were wasting my damn gasoline!
at my dealer they have a screen in the waiting room that you can use to watch in the shop..........but they don't care.............
Super Member
Joined: Mar 2007
Posts: 937
Likes: 1
From: Long Island, NY
SL63
yesterday I took my 550 in because some of the speakers were out......
there were literally 6 guys standing around my car.........while it idled for 10 minutes!!!!!!
I asked my SA why the hell they were wasting my damn gasoline!
at my dealer they have a screen in the waiting room that you can use to watch in the shop..........but they don't care.............
there were literally 6 guys standing around my car.........while it idled for 10 minutes!!!!!!
I asked my SA why the hell they were wasting my damn gasoline!
at my dealer they have a screen in the waiting room that you can use to watch in the shop..........but they don't care.............
Former Vendor of MBWorld
Joined: Jun 2012
Posts: 1,444
Likes: 2
From: Atlanta, GA
E55 AMG on Ethanol-Meth; 600rwhp BMW M5
Thanks for the responses guys.
Oh, and just to add, they told me they would only put the battery in for the SLS parked inside when a potential buyer walked through the door.... Some times you can tell when some individuals are wealthy, and other times they look like hobo's.... I hope they encounter someone like that.
I was thinking about going to MB of Buckhead as well, but the only reason I went to South ATL was because they were a tad closer... Im assuming at Buckhead they treat you much better since they deal with higher end customers because the South ATL dealer is in the ghetto.
But you guys also mentioned Buckhead imports... What do you guys think and what is the difference between The MBZ dealer in Buckhead and Buckhead imports?
I really want to go to a GOOD dealer the next time.
Oh, and just to add, they told me they would only put the battery in for the SLS parked inside when a potential buyer walked through the door.... Some times you can tell when some individuals are wealthy, and other times they look like hobo's.... I hope they encounter someone like that.
I was thinking about going to MB of Buckhead as well, but the only reason I went to South ATL was because they were a tad closer... Im assuming at Buckhead they treat you much better since they deal with higher end customers because the South ATL dealer is in the ghetto.
But you guys also mentioned Buckhead imports... What do you guys think and what is the difference between The MBZ dealer in Buckhead and Buckhead imports?
I really want to go to a GOOD dealer the next time.
MBWorld Fanatic!
Joined: Dec 2004
Posts: 4,268
Likes: 253
I went to get my emissions done on my car and I would just like to say how HORRIBLE my last two experiences have been with this dealer. They DON'T give a CRAP about their customers unless you are buying a new car. I waited about 10 minutes before someone attended me and asked me what I wanted to do. They weren't even half busy. The guy came after me another 10 minutes later an asked me AGAIN what I wanted. And after that I waited an entire HOUR for my car. They said washing the at took time and I can understand that. But a GOOD wash takes an hour, they half assed the wash gave me back a water spotted car and then afterwards made me wait another 20 minutes standing around waiting for my keys. It was unacceptable. The last time I went to get my service done on the car they didn't check everything because after about a minute of driving my tire pressure warning came on... Wow. And after I sent both the person who attended me and his manager in a PROPER and polite way I never got an email back.
I will not be going to this dealer again for any of my services or anything else for my car anymore.
This is just a heads up to anyone in the ATL area.
This dealer sucks.
Ps- sorry if my grammar isn't too good, I'm on my phone.
I will not be going to this dealer again for any of my services or anything else for my car anymore.
This is just a heads up to anyone in the ATL area.
This dealer sucks.
Ps- sorry if my grammar isn't too good, I'm on my phone.
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Joined: Aug 2004
Posts: 3,764
Likes: 9
From: Blasting off!
CLS63 Designo Edition, Hyundai Genesis 3.8 , Veloster Turbo, CLS500(Sold), E320 (SMOKED) R500 (Sold)
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,764
Likes: 9
From: Blasting off!
CLS63 Designo Edition, Hyundai Genesis 3.8 , Veloster Turbo, CLS500(Sold), E320 (SMOKED) R500 (Sold)
The Smyrna location was the one that called me back, I think I will go there. I also inquired about a possible tune on my CLS as well. Before I get a MAF, I thought it may be best to get it on a diag to make sure that is the issue.
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FF. W212 E63 M156 non-pano 18" P2 ParkT NightV (gone but will be missed).
Former Vendor of MBWorld
Joined: Jun 2012
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From: Atlanta, GA
E55 AMG on Ethanol-Meth; 600rwhp BMW M5
