Dealer Scratches Rims
So I decided since I am so particular I will have the snows installed at the MB dealer. I brought the tires in and ask the advisor are these rims going to get any scratches on them by putting on the snows. He said they deal with high end cars everyday and there is nothing to worry about.
So I get in the car when they are done and drive around the corner to the store. As I get out for the car I look at the back rim and see what looks like to be a black scratch
. I get closer and sure enough almost all the way around the rim right up on the outer lip there is a black score mark in the clear coat that encompasses the entire rim. I then check each one and they all have this mark
. There is only one where there were just a couple marks. I took a rag and a little water and when I rubbed off the black you can see where the clear coat is scored. It's almost like someone took a sharp tool and went all the way around the rim.I called the advisor back and he said to bring it back and he will take a look. All he could say is I am not sure what happened here I am sorry I will call you tomorrow. I asked what he thought it could be and he said MAYBE the machine that takes the tires off the rim had a burr in it.
Anyone have this happen? This is why I brought it to the dealer rather than any tire place and look what happens.

Please keep us updated......
The damage was not bad at all but they did take it seriously and gave me many services for free such oil change, tire services etc..
I know this may be to the extreme but I would be wanting four new rims. If they had a bur in the machine, that still is their neglagence. Its their machine, they are operating it and they should have been more careful.
Go off the chain on their ***!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The damage was not bad at all but they did take it seriously and gave me many services for free such oil change, tire services etc..
I know this may be to the extreme but I would be wanting four new rims. If they had a bur in the machine, that still is their neglagence. Its their machine, they are operating it and they should have been more careful.
Go off the chain on their ***!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Don't let them get away with it
Just today I was having the summer wheels swapped for winter wheels and tires and asked the service advisor to remove and replace the lugs by hand so the lug holes would not get scratched or scuffed. He was really indignant and said "PLEASE sir...this is a Mercedes Dealership...dont worry about it". It was all I could do to keep from laughing in his face. I generally leave with more scratchs and scuffs to the interrior and exterior of my car every time I leave the dealership after service. I hate having to go there for anything.
Ask for new wheels...they will never fix them to your satisfaction.
So I decided since I am so particular I will have the snows installed at the MB dealer. I brought the tires in and ask the advisor are these rims going to get any scratches on them by putting on the snows. He said they deal with high end cars everyday and there is nothing to worry about.
So I get in the car when they are done and drive around the corner to the store. As I get out for the car I look at the back rim and see what looks like to be a black scratch
. I get closer and sure enough almost all the way around the rim right up on the outer lip there is a black score mark in the clear coat that encompasses the entire rim. I then check each one and they all have this mark
. There is only one where there were just a couple marks. I took a rag and a little water and when I rubbed off the black you can see where the clear coat is scored. It's almost like someone took a sharp tool and went all the way around the rim.I called the advisor back and he said to bring it back and he will take a look. All he could say is I am not sure what happened here I am sorry I will call you tomorrow. I asked what he thought it could be and he said MAYBE the machine that takes the tires off the rim had a burr in it.
Anyone have this happen? This is why I brought it to the dealer rather than any tire place and look what happens.
Let me tell you I was pissed. I will have to do some research and find a new tire shop. I will ask them if they will replace the rims with new one's. I have a feeling they will tell me to pound sand though. The advisor said I will check into getting these repaired but no promises till I speak with someone.
I am hoping to hear back today and will let you all know. If they say they will refinish them only I will tell them if they do not meet my criteria I want news ones.
Trending Topics
Let me tell you I was pissed. I will have to do some research and find a new tire shop. I will ask them if they will replace the rims with new one's. I have a feeling they will tell me to pound sand though. The advisor said I will check into getting these repaired but no promises till I speak with someone.
I am hoping to hear back today and will let you all know. If they say they will refinish them only I will tell them if they do not meet my criteria I want news ones.
The Best of Mercedes & AMG




Would definitely suck hard if he got on the highway and the "good as new" refinished rims had a nasty shimmy or something...I know it's only clear-coat in his case, but how exactly do these type of shops "fix" scuffed/dinged/scratched rims?
I use resurfaced rims on my Benz with no issue and on other cars I owned..I had 4 badly scuffed and DENTED rims on my old IS300 and it drove excellent. If the shop is good then I don't foresee any issues but in his case the resufacing doesn't involve dent repair so even better...
. It did not dent the rim in anyway it just scratched each one all the way around each lip. It was like a black mark around the lip of each rim. When I rubbed out the black that is when you could see the scratch. Seems like if they sanded and re painted they would be new again. Just like when they arrived there. But like it was mentioned it is all who does the work.I should of listened to my buddy who said you need to have the advisor come outside and look at the rim's so there is no questions if anything happens. My fault for not doing this. I just thought MB dealer I should not have to there will be no problems.
Would I be a a hole to ask for a loaner while they are repaired if they even decide to repair them I should say? In the spring I will probally put my summer tires back on those rims if I do not get the C55. So I am wondering if I should wait till spring when I switch out the tires to have this done again if they say they will.
. It did not dent the rim in anyway it just scratched each one all the way around each lip. It was like a black mark around the lip of each rim. When I rubbed out the black that is when you could see the scratch. Seems like if they sanded and re painted they would be new again. Just like when they arrived there. But like it was mentioned it is all who does the work.I should of listened to my buddy who said you need to have the advisor come outside and look at the rim's so there is no questions if anything happens. My fault for not doing this. I just thought MB dealer I should not have to there will be no problems.
Would I be a a hole to ask for a loaner while they are repaired if they even decide to repair them I should say? In the spring I will probally put my summer tires back on those rims if I do not get the C55. So I am wondering if I should wait till spring when I switch out the tires to have this done again if they say they will.
You should of heard the complaints coming home from X-mas with all the gifts in the car and two kids. I was about ready to see if those doors really do stayed locked while you are driving


You should of heard the complaints coming home from X-mas with all the gifts in the car and two kids. I was about ready to see if those doors really do stayed locked while you are driving

I am floored I did not get a call from the service manager this AM. I thought for sure someone would call and at least say I am sorry we will take care of this. All I can get is I have to speak with the guy that refinishes our wheels.
Now I am steaming and about ready to call the service manager and vent. Like I said this service advisor is a good guy just do not want to get him in trouble.
Any suggestions here? Should I call the service manager and express my dissatisfaction with the rims and not even a freakin call from anyone there.
I just do not know what the hell talking to the refinishing guy is going to accomplish. What is the refinishing guy going to say I cannot do the rims. Just not adding up right now. Maybe I am over reacting because I am pissed now.
I am floored I did not get a call from the service manager this AM. I thought for sure someone would call and at least say I am sorry we will take care of this. All I can get is I have to speak with the guy that refinishes our wheels.
Now I am steaming and about ready to call the service manager and vent. Like I said this service advisor is a good guy just do not want to get him in trouble.
Any suggestions here? Should I call the service manager and express my dissatisfaction with the rims and not even a freakin call from anyone there.
I just do not know what the hell talking to the refinishing guy is going to accomplish. What is the refinishing guy going to say I cannot do the rims. Just not adding up right now. Maybe I am over reacting because I am pissed now.
I will keep you up to date.
Thanks for the input.
I am floored I did not get a call from the service manager this AM. I thought for sure someone would call and at least say I am sorry we will take care of this. All I can get is I have to speak with the guy that refinishes our wheels.
Now I am steaming and about ready to call the service manager and vent. Like I said this service advisor is a good guy just do not want to get him in trouble.
Any suggestions here? Should I call the service manager and express my dissatisfaction with the rims and not even a freakin call from anyone there.
I just do not know what the hell talking to the refinishing guy is going to accomplish. What is the refinishing guy going to say I cannot do the rims. Just not adding up right now. Maybe I am over reacting because I am pissed now.
Talking to the owner is usually your most poweful tool. Because if too many complaints against his/her dealership are filed, he/she faces the possibility of losing it forever. If you do talk to the owner, explain to him that the manager never called you back when he should have even if it was just to tell you I need a bit more time to get an estimate. He should've called you and said, I'm waiting to hear from so and so..........

Good luck, and as usual, keep us updated........
Last edited by MB_Forever; Dec 27, 2007 at 11:11 PM.
Last edited by c32used; Dec 28, 2007 at 01:54 PM.
Make sure you document in writing what they offer you. For example, if they offer you to fix it, have them print you a letter that if the "fix" is not to your satisfaction, they will replace it, etc.....
I will let you know as soon as I hear. The SA did apologize and said I should of called you even though I had not heard back from the wheel repair guy. He promised to call back today either way.
Make sure you document in writing what they offer you. For example, if they offer you to fix it, have them print you a letter that if the "fix" is not to your satisfaction, they will replace it, etc.....
I will let you know as soon as I hear. The SA did apologize and said I should of called you even though I had not heard back from the wheel repair guy. He promised to call back today either way.
I need to call him back soon if I want it done Mon.
Help
I need to call him back soon if I want it done Mon.
Help
hey make sure the rims are re-balanced after they re-mount snow tires.




