jturkel

So I recently ordered my 185mm Crank Pulley kit from Jake (Loungin14) at www.Eurocharged.com

My kit included the OEM crank bolt, water pump pulley, the new upgraded bearing for the idler pulley, the idler pulley itself, and the beast: the huge crank pulley. my buddies and I were installing the crank pulley in our shop/garage this week. Started installing it on Tuesday. We ran into a little difficulty getting the impact wrench to the crank pulley, so I called Eurocharged for some advice. I left a voicemail. 10 minutes later, Jake called back and gave me advice and left me with his cell phone number in case I can't get through to anyone else in the shop. What a guy....thats dedicated to customer support, giving out his personal cell phone number to me... Anyway, I called him several times that day to verify tq specs and answer all of my annoying questions (probably called him on 5 separate occasions).

My buddies and I ran into a little trouble on the install because of a slight wobble. I spoke with Jake and he reminded me to torque down those bolts on the pulley (which we forgot to do) which should fix the problem. So yesterday (Wednesday), we went back to fix the wobble, Then we couldn't figure out exactly what size they were and Jake spoke with the people in his shop to double triple check we were using the correct bit/key to tighten it down so as not to strip. As we were torquing them down to the tq spec, the unexpected happened: the hex bolt snapped! yes, snapped in half. half of the hex bolt was in my hand and the other half in the pulley. CRAP! What do I do?

I called Jake.....left a voicemail on his cell phone. He called me back and I explained the scenario to him. He said I could just bring it to a shop and they can easily remove the bolt and replace it with the same size one and everything would be ok......but then the pause.....

he says "nevermind that. i'm going to overnight you a brand new crank pulley with those bolts tightened down just in case. i want this to be perfect. no mistakes.".....

wow......overnighting me the 11lb pulley? something like 170 bucks....it gets better....I offered to split the shipping b/c that is SO absurd of a price and I felt really bad about it......idk why the bolt snapped as we werent near the 35 ft/lbs required for the bolt (at 22ish) but i'm sure my buddies and i obviously had to have done something wrong for this to happen.......

but then he said "no. i'll cover the whole thing. no worries." I asked him several more times to let me at least split it, but he just wouldn't let me. What a great guy and a great company. He is overnighting me another crank pulley to the shop my car is currently at.

I simply cannot say enough about this experience. Jake and Eurocharged gave me EXCELLENT customer service: quickly returning calls, giving advice, and offering to overnight out a whole new crank pulley so i can have peace of mind and not even let me split shipping cost? oh did I mention Jake had a sick child when I called him on his cell phone Wednesday night and he still made the time to get back to me? That's customer support.

Jake and Eurocharged Performance: You rock! I cannot being to say how appreciative and thankful I am for what you have done for me....and now I can still be ready for my dyno tune this Saturday!

1qikctr

Jake and Eurocharged Performance: You rock! GUess i'll be gettting a 185 soon from jake!

c32used

ALL from the Chicago area Rock when it comes to CS

I plan on visiting new Eurocharged shop over the weekend.

rockjock

props to Jake at EC! Sounds like a great co to deal with!

c32AMG-DTM

+1

An exemplary display of excellent customer service... kudos to Jake/EC.

Josh - keep an eye on those hex bolts; they seem to occassionally cause issues. Maybe the shearing forces applied on them up and down the rpm range fatigues the alloy material (since they're the only "line of defense" keeping the outer ring from spinning on the inner hub)?

jturkel

will do!

loungn14

Thanks guys. Just trying to treat people the way I want to be treated.

I still don't know how you did that! We tested a ton of bolts at the shop and the lowest ft/pound we found a break at was 52! - quite a bit off from 32-35

Only one thing Josh....im not paying for your new rear tires that you gonna need soon.

c32AMG-DTM

Word on the street is that cruzin gives all those guys free tires anyway...

jturkel

haha it is SOo weird. i have no idea how it happened. can't wait for the car tomorrow to bust those tires loose and then the tune on Saturday!

that is the word on the street...i think he gave Mike (Hooleyboy) a set who does not want them (if i remember correctly)....i may try to steal them

aleksandar1099

I have to say that I completely agree with everything that jturkel said!

I have had all of my work done on my car at Eurocharged and I could not be happier than I am! They have unbelievable rates and OUT OF THIS WORLD customer service.

All of the guys at Eurocharged/LET really have a true passion for what they are doing, and they share this with the customer. They go above and beyond what is asked or even necessary to get the job done PERFECTLY!!!!

I can personally say that I would never go to another company, or even expect another company to do what Eurocharged/LET has done for me!!

It is beyond words that I can recommend them to anyone I meet!!!

I want to really thank all of the guys there for their amazing work and service!!

razormb

Also did the 185 install last weekend and had the same issue with the wobble.
We had no clue about the bolts and went for a test drive with them only hand tight. I had placed a call to Jerry earlier and he called back right after we got back and told us about the bolts. My S/C cuts out due to increased boost, so we couldn't punch it which probably saved us from some catastrophe.

BTW after you torqued the bolts did it eliminate most of the wobble??? Mine still does it but not as bad.

hooleyboy

Josh if my car is unable to be finished today. Saturday night if you head to the drags you can use my slicks at the track. I will drive out there in my minivan and you can store your stock tires in my vinivan when you are racing.

jturkel

that was the problem.....when we were torquing the first bolt....snap....but Jake and Eurocharged took care of me!

i want to see your car running mike.....so i'm going to pretend i didn't read that so you don't jinx yourself.....if the unfortunate happens though, i would really appreciate that!

jturkel

as a general update, Jake PM'd me this morning to tell me that my pulley had been successfully signed for and delivered at the shop. great follow-up. customer service before and after payment/transaction, before and after shipping......Jake/Eurocharged.....you are yet to cease to impress me

turbo16lbs

After looking at this thread I decided to take a look and I have a slight wobble. Is this going to be a problem? I don't think the guy who installed it torqued it. I'll post a video later on when I get home.

jturkel

mine was more than slight....make sure that it is actally wobbling and not just your eyes playing tricks on you....you can check by taking a permanent marker and just lightly trying to get the edge the wobble and see if it goes all the way around or not (the marker line)

idk about a slight wobble, but a wobble like i had (bad) could rupture a main seal (as it has on my car before, do to reusing a crank bolt )

razormb

I compared wobbles... with a C32 that had a renntech pulley. His did it a bit but not as much as the 185... I do realize mine is bigger but still...

So are you sure its 35ft-lb torque? As I was told its 25...

jturkel

Jake informed me it is 32-35 ft/lbs.....call him or PM him (loungin14) just to quadruple triple check

turbo16lbs

It's a very minor wobble shouldn't be a problem. I need to put my stocks back on so I can see how this thing trully feels. Thanks for the info.

razormb

PM'ed but no response Although its been fine up to this point I think I'll just re torque to 35 ft/lbs.. thanks!

loungn14

sorry...its been crazy busy....

32-35 is the correct torque

razormb

NP - thx for chiming I will do this tomorrow