Dealer put 50 miles on car while working on warranty
Thread Starter
Newbie
Joined: Apr 2004
Posts: 17
Likes: 0
Dealer put 50 miles on car while working on warranty
Has anyone ever gotten their car back with 50+ miles on it? I took it in for 8 things:
four of which had been diagnosed already(so they did not require driving to fix/diagnose). Here are the remaining four:
1. Squeaky sways bushings
2. Flapping noise from dask at low speeds 0-10 mph on deceleration
3. Squeaky wipers
4. Smart key not working.
They kept the car 8 days since loaners are three weeks out and they were short staffed so they did not start on it until four days after I dropped it off.
Why would they need to put 50 miles on the car. Tires are aggressively worn like after a autocross. Not sure they did this, but just noticed it today.
Anyone have any similar expierence? What should I do?
four of which had been diagnosed already(so they did not require driving to fix/diagnose). Here are the remaining four:
1. Squeaky sways bushings
2. Flapping noise from dask at low speeds 0-10 mph on deceleration
3. Squeaky wipers
4. Smart key not working.
They kept the car 8 days since loaners are three weeks out and they were short staffed so they did not start on it until four days after I dropped it off.
Why would they need to put 50 miles on the car. Tires are aggressively worn like after a autocross. Not sure they did this, but just noticed it today.
Anyone have any similar expierence? What should I do?
MBWorld Fanatic!
Joined: Jan 2003
Posts: 2,488
Likes: 0
A bucket on wheels
you should have gotten a piece of paper saying the mileage at time of drop off and mileage at time of pick up. This is unacceptable in my opinion. If you dropped off your car for items that required driving to test out then it is understandable however you stated it was un necessary. Go and raise hell with the service manager. If tires are noticeably worn down then request i would be even more pissed. hope everything works out.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,332
Likes: 1
From: Bloomington, IN
1997 Toyota Tacoma 4x4
That is excessive mileage given the repairs. The only thing needing any kind of road test was the squeaky bushing noise, and they didn't need to put 50 miles on it for that.
Super Member
Joined: Nov 2003
Posts: 677
Likes: 0
thats pretty BS'ty to me. I thikn about 20 max would be right...
Talk to the manager, if you dont get anywhere, calmly walk away telling them you will contact MB customer service...that will get their attention real quick.
Talk to the manager, if you dont get anywhere, calmly walk away telling them you will contact MB customer service...that will get their attention real quick.
Member
Joined: Feb 2004
Posts: 81
Likes: 0
From: Las Colinas, TX
2009 GT-R
The last time I took my car in, I also had this happen. When I complained and said that I did not have problems requiring driving, so why are there all these extra miles on my car? Their response was that they are required to drive all cars that are getting warranty work done. The dealership would not tell me the “minimum required drive,” and all they really did was dance around the subject. Eventually, the service guy just said they don’t necessarily put the number of miles on your car that they record in the paperwork. And, if I checked the actual mileage on my car when I left it, it would not show all the mileage stated in the paperwork. Since I had never figured on having this problem, I had not checked the mileage when I dropped off the car - so I could not prove it true or false.
Mr. mbtech208, is this true (you guys have to drive all cars requiring warranty work) or were they just bull****ting me so I would shut-up and let the mileage thing go?
Mr. mbtech208, is this true (you guys have to drive all cars requiring warranty work) or were they just bull****ting me so I would shut-up and let the mileage thing go?
Trending Topics
Super Member
Joined: Oct 2002
Posts: 828
Likes: 0
From: Atlanta, GA
SLK32
I usually keep an eye on the mileage when I drop my car off and when I pick it up. A couple of times I have gotten it back with just 1 or 2 tenths of a mile put on. This most recent time they put 30 miles on it. I normally would have said something but I am still trying to get them to fix a shifting issue I am having.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Super Member
Joined: Mar 2004
Posts: 917
Likes: 0
From: michigan/ohio/indiana
2013 c300 4matic, 2002 c240
i also write down the mileage. but in addition, i also turn the car in with very low fuel (about 1-2 gallons). the warning pops up right in their face and effects them psychologically, i believe, in driving anywhere farther than a mile...unless they fill up (which i doubt since the dealer is so cheap and no mechanic is just going to pay it)
MBWorld Fanatic!
Joined: Apr 2004
Posts: 1,109
Likes: 0
From: Earth
NA
Don't get mad.. get even!
Mr. sxgt:
For the mileage that was put in your car, besides what has been suggested on replies on this post, you can opt to call Mercedes Benz Cust Serv. and present your case... most likely, you will need to have an idea of what you want to "resolve" this matter. Requesting a mileage "refund" may not be what you have in mind (or would that do it?), you can request to have some "complimentary work done" in your car as restitution for the mileage that was put (like say, illuminated door sills, or something that you want to have done 
). The Mercedes Benz cust. service number is listed on your car owener's manual .
Another option is, that as result of your call to the Mercedes Benz customer service center, you will receive a survey in the mail, if you don't give them an "excellent" rating, the service advisor who wrote up your repair order(s) WILL be financially sanctioned (each service advisor receives a "bonus" each month assuming they will get always an "excellent" rating... if they don't, they can be affected aprox 2grand on their monthly take.. if that happens... THAT will get his/her attention for sure).. the only problem with that is that I don't think you will making "friends" with that service advisor going forward, so chances are you may want to look for another dealership to have your car serviced going forward
Wiedermann
Originally posted by sxgt
Has anyone ever gotten their car back with 50+ miles on it? I took it in for 8 things:
four of which had been diagnosed already(so they did not require driving to fix/diagnose). Here are the remaining four:
1. Squeaky sways bushings
2. Flapping noise from dask at low speeds 0-10 mph on deceleration
3. Squeaky wipers
4. Smart key not working.
They kept the car 8 days since loaners are three weeks out and they were short staffed so they did not start on it until four days after I dropped it off.
Why would they need to put 50 miles on the car. Tires are aggressively worn like after a autocross. Not sure they did this, but just noticed it today.
Anyone have any similar expierence? What should I do?
Has anyone ever gotten their car back with 50+ miles on it? I took it in for 8 things:
four of which had been diagnosed already(so they did not require driving to fix/diagnose). Here are the remaining four:
1. Squeaky sways bushings
2. Flapping noise from dask at low speeds 0-10 mph on deceleration
3. Squeaky wipers
4. Smart key not working.
They kept the car 8 days since loaners are three weeks out and they were short staffed so they did not start on it until four days after I dropped it off.
Why would they need to put 50 miles on the car. Tires are aggressively worn like after a autocross. Not sure they did this, but just noticed it today.
Anyone have any similar expierence? What should I do?
). The Mercedes Benz cust. service number is listed on your car owener's manual .Another option is, that as result of your call to the Mercedes Benz customer service center, you will receive a survey in the mail, if you don't give them an "excellent" rating, the service advisor who wrote up your repair order(s) WILL be financially sanctioned (each service advisor receives a "bonus" each month assuming they will get always an "excellent" rating... if they don't, they can be affected aprox 2grand on their monthly take.. if that happens... THAT will get his/her attention for sure).. the only problem with that is that I don't think you will making "friends" with that service advisor going forward, so chances are you may want to look for another dealership to have your car serviced going forward
Wiedermann
Former Vendor of MBWorld
Joined: Jan 2002
Posts: 4,011
Likes: 3
From: global traveller
some slow@$$diesels
If I would be bringing in a car for rattling/squeeking noises I rather would see that somebody actuallt drove around with the car and get the annoying noises taken care off then getting my car back with a statement that the noises have been taken care off without anybody driven the car at all...
greetingz,
greetingz,
