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JB4 not working?

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Old 04-29-2020, 06:27 AM
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Mercedes C43
JB4 not working?


I recently purchased a JB4 tune and had it installed just yesterday. I go on the mobile app and it said Map 1 but all other values were at zero. In addition to that I didn’t feel a difference at all. Even when I try to check for codes it says error. Can anyone please help?
Old 04-29-2020, 09:15 AM
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2020 C43
Originally Posted by PxcesYT

I recently purchased a JB4 tune and had it installed just yesterday. I go on the mobile app and it said Map 1 but all other values were at zero. In addition to that I didn’t feel a difference at all. Even when I try to check for codes it says error. Can anyone please help?
What year is your vehicle?
Old 04-29-2020, 02:22 PM
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Originally Posted by David Hudak
What year is your vehicle?
It is 2020.
Old 04-29-2020, 02:48 PM
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2020 C43
Originally Posted by PxcesYT
It is 2020.
You need to download the firmware for 2020 model.
Old 04-29-2020, 03:01 PM
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Originally Posted by David Hudak
You need to download the firmware for 2020 model.
I’m kind of a noob so could you please let me know where to find that. I don’t see firmware for 2020.
Old 04-29-2020, 03:07 PM
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Originally Posted by PxcesYT
I’m kind of a noob so could you please let me know where to find that. I don’t see firmware for 2020.
in the app go to settings -> advanced -> firmware. You can then go to browse firmware and download the 2020 hex file
Old 04-29-2020, 03:33 PM
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Originally Posted by David Hudak
in the app go to settings -> advanced -> firmware. You can then go to browse firmware and download the 2020 hex file
I’ve had that installed and still the only value that comes up is pre-boost.
Old 04-29-2020, 03:43 PM
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Originally Posted by PxcesYT
I’ve had that installed and still the only value that comes up is pre-boost.
I suggest you email BMS tech support. They answer fast and can walk you through troubleshooting.
Old 04-29-2020, 03:51 PM
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Originally Posted by David Hudak
I suggest you email BMS tech support. They answer fast and can walk you through troubleshooting.
Do you know an email I can ask them questions for?
Old 04-29-2020, 03:55 PM
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Also do you know what the connect kit is called?
Old 04-29-2020, 04:11 PM
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Originally Posted by PxcesYT
Also do you know what the connect kit is called?
Well you need the bluetooth connect kit unless your working with a computer connected with a cable. All of these questions can be answered on their website.




Old 04-29-2020, 05:21 PM
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Email support.

Support@burgertuning.com

-Payam
Old 04-30-2020, 03:24 AM
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So the connect kit is a new one they released. Do you guys know of a file for a 2020 C43 that can support the rev connect 3.7?
Old 04-30-2020, 09:32 AM
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I just installed the JB4 in my 2020 C43. Nothing on the BT worked properly at first. Terry walked me through all the steps it took to finally get me up and running.
Make sure you have the proper 2020 Firmware loaded to your BT app.

At first my phone screen looked like this, only showing the Map # :



Below image from my phone shows the maps in my App. I first loaded the bottom 2020 Firmware file ending in T2.hex and... IT DID NOT WORK.
I then loaded the Firmware 2020_2.hex marked in the photo with ***
Everything is now up and running.
I sent a log to Terry who confirmed things look as they should.



Once rectified, my phone screen looks like this with engine idling:

Last edited by 1Gunner; 04-30-2020 at 09:34 AM.
Old 04-30-2020, 11:25 AM
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+1 need to update the firmware to the correct model for 2020 models, just email is if you need assistance.
Old 04-30-2020, 11:26 AM
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Originally Posted by PxcesYT
So the connect kit is a new one they released. Do you guys know of a file for a 2020 C43 that can support the rev connect 3.7?
Yes we recently posted 2020 firmware that supports it, you update it via the app.

Old 04-30-2020, 04:39 PM
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Originally Posted by 1Gunner
I just installed the JB4 in my 2020 C43. Nothing on the BT worked properly at first. Terry walked me through all the steps it took to finally get me up and running.
Make sure you have the proper 2020 Firmware loaded to your BT app.

At first my phone screen looked like this, only showing the Map # :



Below image from my phone shows the maps in my App. I first loaded the bottom 2020 Firmware file ending in T2.hex and... IT DID NOT WORK.
I then loaded the Firmware 2020_2.hex marked in the photo with ***
Everything is now up and running.
I sent a log to Terry who confirmed things look as they should.



Once rectified, my phone screen looks like this with engine idling:
I downloaded the file and the values are all working. My last question is do you notice any difference between stock performance and now with the JB4 or does it take time for the tune to settle in?
Old 04-30-2020, 05:18 PM
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Originally Posted by PxcesYT
I downloaded the file and the values are all working. My last question is do you notice any difference between stock performance and now with the JB4 or does it take time for the tune to settle in?
My car has only 500 miles on it. Not really pushing yet so I'm not the best judge. Others can chime in.

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