MB service dept is very slow right now
Thread Starter
Junior Member
Joined: Aug 2019
Posts: 51
Likes: 17
From: New Jersey
23 EQS 580 SUV
MB service dept is very slow right now
I took my 2017 C43 sedan for a general inspection and detail because my service advisor basically told me the place was dead and they were looking for work.
They did the customary inspection and discovered:
2 bent front rims (straightened)
Out of alignment front driver side (aligned)
Sagging rear suspension (helical coils and shims replaced)
Out of date navigation (updated)
Rear pads at 4 (declined replacement)
I had this same vehicle in for inspection in February and they reported no problems!!! I think in truth they were slammed in February.
Because the springs have to come from Germany, they put me in a GLS450 loaner car for a week while we wait for the parts.
So my advice -- go try to get some stuff fixed under warranty.
They did the customary inspection and discovered:
2 bent front rims (straightened)
Out of alignment front driver side (aligned)
Sagging rear suspension (helical coils and shims replaced)
Out of date navigation (updated)
Rear pads at 4 (declined replacement)
I had this same vehicle in for inspection in February and they reported no problems!!! I think in truth they were slammed in February.
Because the springs have to come from Germany, they put me in a GLS450 loaner car for a week while we wait for the parts.
So my advice -- go try to get some stuff fixed under warranty.
Thread Starter
Junior Member
Joined: Aug 2019
Posts: 51
Likes: 17
From: New Jersey
23 EQS 580 SUV
Rims are covered by my wheel and tire protection. We shall see if they charge me for the alignment because it was necessary to diagnose the issues with the springs.
Thread Starter
Junior Member
Joined: Aug 2019
Posts: 51
Likes: 17
From: New Jersey
23 EQS 580 SUV
My experience has been, if it cracks, they consider it structurally damaged and replace it. If it's bent, they consider it cosmetic damage and repair it. Where-as the MB program limits the number of cosmetic repairs to 4 during the term coverage exists. It's really the discretion of the SA to qualify the damage as structural or cosmetic...
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Thread Starter
Junior Member
Joined: Aug 2019
Posts: 51
Likes: 17
From: New Jersey
23 EQS 580 SUV
I have about 28K miles on the original rear pads. From what I've seen, unlike the front axle, the rear axle brakes on the C43 are no different then say, a C300, and the pads and rotors can be found online for around $150. I'll have my local indy shop do this and be OTD under $300.
MBWorld God!
Joined: Jul 2010
Posts: 31,273
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From: on my way
2012 CLS63
I have about 28K miles on the original rear pads. From what I've seen, unlike the front axle, the rear axle brakes on the C43 are no different then say, a C300, and the pads and rotors can be found online for around $150. I'll have my local indy shop do this and be OTD under $300.
Member
Joined: May 2020
Posts: 95
Likes: 23
C43 AMG
If you drive on the highway with the drivers assist it will wear down your brakes pretty fast.
MBWorld Fanatic!
Joined: Feb 2016
Posts: 1,577
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From: Portland, OR
C450, GLC43
