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Mercedes Me Connect Issues (‘20 C43)

Old Aug 19, 2020 | 10:29 PM
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'20 GLC300 SUV
Mercedes Me Connect Issues (‘20 C43)

Out of the blue, my Mercedes Me Connect app started acting wonky last night.

It indicated that my engine was “On” after I had parked and locked the car.

Then I cycled the ignition and that resolved the issue. But afterward, I got a “Starter Battery Critical” notification.

Got in the car and noticed the 12V error on the gauge cluster, too, so I went for a long, 45-minute highway drive today to charge the starter battery.

Got back, parked, and the cluster notification went away, but I haven’t been able to connect via Mercedes Me Connect for hours, whereas my fiancée’s car is having no issues.

Any ideas?

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Old Aug 20, 2020 | 02:52 AM
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Back functioning again, but it’s stuck on the info. from Tuesday night, and not taking into account the 20+ miles I drove today. No trip info. Inconsistent mileage between total trip and “home” screens.

Critical battery message on the app, but no warning in the gauge cluster.
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Old Aug 20, 2020 | 07:06 AM
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No more MB:(
Seems like so many late model MB's are having these connection issues.
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Old Aug 20, 2020 | 07:18 AM
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2021 M550i
I just tried opening my app, it says it is currently carrying out maintenance and won't allow me to open the app.

When it does work - does your app show your exact model along with the right color etc? Mine still just shows a random grill and my actual car does not appear.
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Old Aug 20, 2020 | 10:22 AM
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Originally Posted by jhpmbusa
I just tried opening my app, it says it is currently carrying out maintenance and won't allow me to open the app.

When it does work - does your app show your exact model along with the right color etc? Mine still just shows a random grill and my actual car does not appear.
That was helpful to know. Thanks for the reply.

When I woke up this AM, everything was back to normal on the app.

It must’ve been frozen in that previous state with the maintenance work + the battery low from not having driven in a while.
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Old Aug 20, 2020 | 10:29 AM
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Originally Posted by zibby43
That was helpful to know. Thanks for the reply.

When I woke up this AM, everything was back to normal on the app.

It must’ve been frozen in that previous state with the maintenance work + the battery low from not having driven in a while.

does your app show a picture of your exact car? or just a random grill when you open it up?
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Old Aug 20, 2020 | 11:46 AM
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Originally Posted by jhpmbusa
does your app show a picture of your exact car? or just a random grill when you open it up?
Shows my exact car/paint color at the moment.
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Old Aug 20, 2020 | 12:53 PM
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Originally Posted by places
Seems like so many late model MB's are having these connection issues.
What was most annoying was the fact that I was always noticing that my starter battery status was “Partly Charged.”

I took delivery of the car in late February and it only has about 550+ miles now because of the pandemic.

Since I drive it 1-2x a week, often for very short errands or trips to the office, I get the “Partly Charged” status. Used to annoy me, but after I read a few threads where C63 owners were getting the same message, and the venerable @superswiss basically said it’s a non-issue that can be ignored, now I don’t let it bother me in the slightest.

Thanks to superswiss for being such an outstanding contributor/source of practical knowledge here.
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Old Aug 20, 2020 | 01:27 PM
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Originally Posted by zibby43
Shows my exact car/paint color at the moment.

Interesting, maybe i have to wait a few days until my records get updated? As I only picked it up last Saturday.
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Old Aug 20, 2020 | 01:50 PM
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Originally Posted by jhpmbusa
Interesting, maybe i have to wait a few days until my records get updated? As I only picked it up last Saturday.
Congrats on the new car!

Don't worry about the generic photo thing. Picked my car up in February and I've had that intermittently happen as well. Seems to be no rhyme or reason associated with when that generic grille photo pops up, instead of your actual spec.

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