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DO NOT BUY FROM XTRALIGHTS.COM !!!!

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Old Feb 17, 2009 | 10:24 PM
  #1  
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DO NOT BUY FROM XTRALIGHTS.COM !!!!

I purchased a set of 6000ks from xtralights and were sent the wrong type (d2s instead of d1s). I sent the bulbs back via usps and insured the shipment. Xtralights received he bulbs over a month ago and has not credited my CC.

I am now filing a dispute with my CC company. I provided my tracking number to show proof of delivery. Xtralights has not credited my CC after a month of receiving the bulbs. My CC bank credited me the funds and they are settling up with Xtralights.

Xtralights customer service is horrible. I've sent numerous emails to them regarding the item and get horrible responses. One person yelled at me via email by typing in ALL CAPS. I've called their customer service number and the extension has always been busy and my calls never returned after leaving voicemail.

I'm sure others have had good experiences with the company, but I would shop elsewhere. There are many businesses elsewhere that want to sell you $200 light bulbs.


PS I ended up buying a set of 6000k bulbs from ebay--they look great
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Old Feb 17, 2009 | 10:40 PM
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Are the 6000k significantly brighter? Or is it just a different look when it comes to the color of the light? Are the ones you got the diamond blue?
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Old Feb 18, 2009 | 10:44 AM
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The 6000k have hardly noticeable reduction in visibility, but the light 'appears' brighter. In reality, 4300k offer the best visibility. The light color is definitely noticeable though--- the light appears like pure white with a slight hint of blue.

Overall, I am pleased with the lights much more than the 4300k. I would like to get the fog lights to match as well as the eyelids.

However, I can't justify paying $200 for some $5 LED arrays. Maybe I'll make them myself and put my masters degree to good use and sell them on the board for $30 a pop
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Old Feb 18, 2009 | 11:38 AM
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Thanks busto.
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Old Feb 22, 2012 | 06:01 AM
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Originally Posted by bustopoo
I purchased a set of 6000ks from xtralights and were sent the wrong type (d2s instead of d1s). I sent the bulbs back via usps and insured the shipment. Xtralights received he bulbs over a month ago and has not credited my CC.

I am now filing a dispute with my CC company. I provided my tracking number to show proof of delivery. Xtralights has not credited my CC after a month of receiving the bulbs. My CC bank credited me the funds and they are settling up with Xtralights.

Xtralights customer service is horrible. I've sent numerous emails to them regarding the item and get horrible responses. One person yelled at me via email by typing in ALL CAPS. I've called their customer service number and the extension has always been busy and my calls never returned after leaving voicemail.

I'm sure others have had good experiences with the company, but I would shop elsewhere. There are many businesses elsewhere that want to sell you $200 light bulbs.


PS I ended up buying a set of 6000k bulbs from ebay--they look great
Thank you for informing us about those complete losers. They absoloutely have no excuse. More than one month is never acceptable to refund you back. Thats more than enough time to travel across the globe and visit 20 countries. They should have dealt with the matter directly and refunded you within 5 days maximum if they were a true ligit company.

This shows what a bunch of douchebags of staff are in xtralight.com. I was going to purchase some goods from them.I also kept calling them and e-mailing them with questions about a specific item and they never replied. Ceratinly after hearing about this matter, I will never deal with them.

I am copying this link and sending it via E-mail to those freaks, so they could see it and hopefully provide better customer service in the future.
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Old Feb 22, 2012 | 09:39 AM
  #6  
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The power of the forums...! Can be a retailers best friend or worst nightmare.
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Old Feb 22, 2012 | 11:16 AM
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if anyone is ever looking for great HID products.....check out XENONKING

i have had their products for the last 8 cars i have owned and never had a problem .
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Old Feb 22, 2012 | 11:43 AM
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Originally Posted by BAD430BENZ
if anyone is ever looking for great HID products.....check out XENONKING

i have had their products for the last 8 cars i have owned and never had a problem .
yea..I also had their products from XENONKING. They are fast shipping and great quality.
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Old Feb 22, 2012 | 11:57 PM
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You didn't seriously pay $200 for D1S bulbs?

$50 is the most you should expect to pay, even with a lifetime warranty.

Jim
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Old Feb 24, 2012 | 05:19 AM
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^

That's because this thread is 3 years old. Why anyone would bother posting in it and bringing it back from the dead is beyond me.
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Old Feb 24, 2012 | 09:18 AM
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Originally Posted by derspi
^

That's because this thread is 3 years old. Why anyone would bother posting in it and bringing it back from the dead is beyond me.

I brought it up.


Whats the problem?
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Old Feb 24, 2012 | 10:03 AM
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Originally Posted by jacob502
I brought it up.


Whats the problem?
stupid me for not looking at the date of the thread
why did you bring this one back from the dead
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Old Feb 24, 2012 | 11:32 AM
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Yikes! Good luck!!
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Old Mar 31, 2012 | 06:45 AM
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Originally Posted by Peterson.k
Recently I had purchased HID Xenon lights kit package from Xtralights. I am really glad to buy this, as I got the order on time as committed by them. All services provided were up to the mark. I prefer shopping all my auto parts with them only now. Consider only Xtralights while shopping for your car…!! It’s not just good but the best ……!
Sounds lhie this guys works for them...first post?
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Old Mar 31, 2012 | 07:09 AM
  #15  
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Originally Posted by jacob502
I brought it up.


Whats the problem?
It's self explanatory in the quote you sited. Read it back to yourself slowly.

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Old Mar 31, 2012 | 09:27 AM
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Originally Posted by ecampbell
Sounds lhie this guys works for them...first post?
Definitely seems like it.
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Old Mar 31, 2012 | 09:35 AM
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Originally Posted by Peterson.k
Recently I had purchased HID Xenon lights kit package from Xtralights. I am really glad to buy this, as I got the order on time as committed by them. All services provided were up to the mark. I prefer shopping all my auto parts with them only now. Consider only Xtralights while shopping for your car…!! It’s not just good but the best ……!
YES! We will consider them.

George

Last edited by jarjoug; Mar 31, 2012 at 06:31 PM.
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Old Mar 31, 2012 | 11:22 AM
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Originally Posted by Peterson.k
Recently I had purchased HID Xenon lights kit package from Xtralights. I am really glad to buy this, as I got the order on time as committed by them. All services provided were up to the mark. I prefer shopping all my auto parts with them only now. Consider only Xtralights while shopping for your car…!! It’s not just good but the best ……!
Oh really?
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Old Mar 31, 2012 | 02:26 PM
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Originally Posted by Peterson.k
Recently I had purchased HID Xenon lights kit package from Xtralights. I am really glad to buy this, as I got the order on time as committed by them. All services provided were up to the mark. I prefer shopping all my auto parts with them only now. Consider only Xtralights while shopping for your car…!! It’s not just good but the best ……!

You typing in all caps makes you look like an ***, and i firmly believe you probably are associated with xtralights. Can you make it any more obvious? This is your first post too? Come on..
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Old Mar 31, 2012 | 02:50 PM
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Originally Posted by Peterson.k
I prefer shopping all my auto parts with them only now.
I too only but with them start now. And how.
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Old Mar 31, 2012 | 03:09 PM
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A bit off topic but splinter is the man
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Old Mar 31, 2012 | 05:38 PM
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Originally Posted by Peterson.k
Recently I had purchased HID Xenon lights kit package from Xtralights. I am really glad to buy this, as I got the order on time as committed by them. All services provided were up to the mark. I prefer shopping all my auto parts with them only now. Consider only Xtralights while shopping for your car…!! It’s not just good but the best ……!
I went one step further... I just invested my life's savings in the company!! Can't go wrong.
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Old Mar 31, 2012 | 07:53 PM
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Originally Posted by gthal
I went one step further... I just invested my life's savings in the company!! Can't go wrong.
I only now this now and you the 8000k brightness in you life only now. Sale will be going the roof only now. ATB
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Old Mar 31, 2012 | 08:00 PM
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I am also found the shoppping on XTRALIGHTS! I ordered 5000K, but they sended me 8000K... That's 3000k for free! Where else is that done?? Cutomer sevis the best. Shipping times make very good my happy!
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Old Mar 31, 2012 | 08:12 PM
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Originally Posted by C63 Guy
I am also found the shoppping on XTRALIGHTS! I ordered 5000K, but they sended me 8000K... That's 3000k for free! Where else is that done?? Cutomer sevis the best. Shipping times make very good my happy!
Always XTRA for you now only. My happy for you too!
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