Pertplus

I recently had this issue come up when I switched over to doing business with a "new" shop, i.e., ACG (I mean "new" in the sense that they are "my new" shop). Now, when you're loyal to a shop for a while, and they are loyal back, and the relationship/goodwill has been 100% reciprocated between both parties, shouldnt you feel free to go with whatever place provides you with the most convenience, best prices and/or customer service?

I came to James at ACG because I know people directly and through this board that love their service. So I decided to make the switch, and haven't really looked back. James has provided me with as excellent service as I have ever received, great info and help with picking products and offers a convenience that other shops couldn't match.

But should I feel bad (or made to feel bad) that I no longer patronize my former retailer? I mean, when you get the hookups from a shop and then as a customer return the favor by pubbing them up, sending them clients who spend $$$$ and come out to support them at events, havent you done your part and are free to choose (without guild mind you) wherever you want to spend your money?

I'm curious if other people had any interesting "breakup stories" with one shop for another.

GHAZAN

grow a pair, move on





haha jk, im sorry for your loss

Pertplus

Im not sad...Im more pissed that I got **** for deciding to take my business elsewhere.

tgoss

Being a retailer it rubs me pretty raw when I bust my *** for my customers and they don't get me a shot at their future business.

But that being said business is business and I can always find new customers, it's hard to find new friends.

Pertplus

I can see your point completely...but when I bust my *** (wake up at 6am on a weekend to go to car shows I dont even care about so I can bring my car to their booth, post on forums to help put their name out there, and send them clients who spend a decent amount of money), I feel I have done my part. Especially when I give them an opportunity to give me pricing on products and services and the response I get is that "I shouldnt even be shopping around or checking other peoples prices" because that is disloyal. Thats bull**** to me.

Sorry for the vent, but seeing as my car is going in tomorrow to ACG, I just had to explain to my former shop (after not hearing back from them for a couple weeks) that I am getting my mods somewhere else.

NickZag

Bottom line is you have to look after YOUR best interest, not a shops. A shops business is to get your money somehow. Be it better service, better prices, any way possible. If you found a shop you like better, then so be it.

superlubricity

+1

mthis

x2

MBH motorsports

James is the man. He truly knows the high end car industry. If a customer was looking for a shop in or near his area. I would refer them to James 100 times out of 100 times.

In the end you have to do whats best for you and your car.

gsrjc

people always change in order to make $$$... if i choose to get another MB, i may not go to the dealer that i purchased my last 4 cars from because 1) my salesman is gone but i have a good relationship with the sales manager and 2) one of the other salesman that i bought my recent car with at the dealer is rubbing me the wrong way so i don't really feel like going to him again.

ZephyrAMG

I just called my dealership last week and found out that the saleswoman that sold me my C63 no longer is there. Man, she was smokin' hot.....this sucks. I was gonna go to her again...
I got such a crazy deal from her they may have fired her...

andy_c63

They must have been doing all your mods for free for that kind of effort!

tgoss

Exactly! It's my job to keep your business. Not your job to keep doing it with me. Loyalty isn't your responsibility. I hate when I lose customers but it's the attitude I chose that usually gets most of them back (some customers are better off being someone elses problem if you know what I mean lol)

On the bright side I'm glad you're happy with ACG! James and Peter have been nothing short of a good experience to work with! I know you'll be smiling ear to ear with those sexy new LT's!

_AMG_

I havent had problems with the shops Ive dealt with. But so far the shops I have dealt gave me great products with great customer care. Gintani/OE Tuning have been great including, MBH, and Evosport.
I mean as long as the shop does a good job in making qaulity products, while treating their customers equally, then I will stay loyal.

blindfold

It is only normal to pick the best solution or best valued option that is currently available to you and it is not your job to keep to help them to keep your business.