Have you ever "broken up" with a shop/retailer after years of loyal patronage?
Thread Starter
MBWorld Fanatic!
Joined: Dec 2008
Posts: 2,169
Likes: 75
From: San Diego
Hyperion's Candy-Coated 4 x 4
Have you ever "broken up" with a shop/retailer after years of loyal patronage?
I recently had this issue come up when I switched over to doing business with a "new" shop, i.e., ACG (I mean "new" in the sense that they are "my new" shop). Now, when you're loyal to a shop for a while, and they are loyal back, and the relationship/goodwill has been 100% reciprocated between both parties, shouldnt you feel free to go with whatever place provides you with the most convenience, best prices and/or customer service?
I came to James at ACG because I know people directly and through this board that love their service. So I decided to make the switch, and haven't really looked back. James has provided me with as excellent service as I have ever received, great info and help with picking products and offers a convenience that other shops couldn't match.
But should I feel bad (or made to feel bad) that I no longer patronize my former retailer? I mean, when you get the hookups from a shop and then as a customer return the favor by pubbing them up, sending them clients who spend $$$$ and come out to support them at events, havent you done your part and are free to choose (without guild mind you) wherever you want to spend your money?
I'm curious if other people had any interesting "breakup stories" with one shop for another.
I came to James at ACG because I know people directly and through this board that love their service. So I decided to make the switch, and haven't really looked back. James has provided me with as excellent service as I have ever received, great info and help with picking products and offers a convenience that other shops couldn't match.
But should I feel bad (or made to feel bad) that I no longer patronize my former retailer? I mean, when you get the hookups from a shop and then as a customer return the favor by pubbing them up, sending them clients who spend $$$$ and come out to support them at events, havent you done your part and are free to choose (without guild mind you) wherever you want to spend your money?
I'm curious if other people had any interesting "breakup stories" with one shop for another.
MBWorld Fanatic!
Joined: Oct 2009
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From: San Diego, CA
'13 GT-R AMS Alpha 9+, CLA45, E55
Being a retailer it rubs me pretty raw when I bust my *** for my customers and they don't get me a shot at their future business.
But that being said business is business and I can always find new customers, it's hard to find new friends.
But that being said business is business and I can always find new customers, it's hard to find new friends.
Thread Starter
MBWorld Fanatic!
Joined: Dec 2008
Posts: 2,169
Likes: 75
From: San Diego
Hyperion's Candy-Coated 4 x 4
Sorry for the vent, but seeing as my car is going in tomorrow to ACG, I just had to explain to my former shop (after not hearing back from them for a couple weeks) that I am getting my mods somewhere else.
Super Member
Joined: Dec 2009
Posts: 594
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From: CA
no more AMG
Bottom line is you have to look after YOUR best interest, not a shops. A shops business is to get your money somehow. Be it better service, better prices, any way possible. If you found a shop you like better, then so be it.
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From: USA
2011 GLK 350, 2013 GT-R, & 2013 RAM 1500
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Former Vendor of MBWorld
Joined: May 2009
Posts: 2,305
Likes: 93
From: Valley of the Sun, Arizona
C63, SL55, E55, CLS55, ML63, C55
James is the man. He truly knows the high end car industry. If a customer was looking for a shop in or near his area. I would refer them to James 100 times out of 100 times.
In the end you have to do whats best for you and your car.
In the end you have to do whats best for you and your car.
MBWorld Fanatic!
Joined: Aug 2005
Posts: 1,308
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From: Maryland
2011 GLK350, 2010 ML350, 2008 C63 AMG
people always change in order to make $$$... if i choose to get another MB, i may not go to the dealer that i purchased my last 4 cars from because 1) my salesman is gone but i have a good relationship with the sales manager and 2) one of the other salesman that i bought my recent car with at the dealer is rubbing me the wrong way so i don't really feel like going to him again.
MBWorld Fanatic!
Joined: Nov 2009
Posts: 4,438
Likes: 388
From: Relocated
2010 Irridium Silver MB C63 AMG Sedan
I just called my dealership last week and found out that the saleswoman that sold me my C63 no longer is there. Man, she was smokin' hot.....this sucks. I was gonna go to her again...
I got such a crazy deal from her they may have fired her...
I got such a crazy deal from her they may have fired her...
Last edited by ZephyrAMG; Jan 4, 2011 at 09:32 PM.
Member
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2009 C63 AMG
MBWorld Fanatic!
Joined: Oct 2009
Posts: 2,771
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From: San Diego, CA
'13 GT-R AMS Alpha 9+, CLA45, E55
I can see your point completely...but when I bust my *** (wake up at 6am on a weekend to go to car shows I dont even care about so I can bring my car to their booth, post on forums to help put their name out there, and send them clients who spend a decent amount of money), I feel I have done my part. Especially when I give them an opportunity to give me pricing on products and services and the response I get is that "I shouldnt even be shopping around or checking other peoples prices" because that is disloyal. Thats bull**** to me.
Sorry for the vent, but seeing as my car is going in tomorrow to ACG, I just had to explain to my former shop (after not hearing back from them for a couple weeks) that I am getting my mods somewhere else.
Sorry for the vent, but seeing as my car is going in tomorrow to ACG, I just had to explain to my former shop (after not hearing back from them for a couple weeks) that I am getting my mods somewhere else.
On the bright side I'm glad you're happy with ACG! James and Peter have been nothing short of a good experience to work with! I know you'll be smiling ear to ear with those sexy new LT's!
MBWorld Fanatic!
Joined: Jul 2009
Posts: 6,677
Likes: 4
From: Los Angeles
C63
I havent had problems with the shops Ive dealt with. But so far the shops I have dealt gave me great products with great customer care. Gintani/OE Tuning have been great including, MBH, and Evosport.
I mean as long as the shop does a good job in making qaulity products, while treating their customers equally, then I will stay loyal.
I mean as long as the shop does a good job in making qaulity products, while treating their customers equally, then I will stay loyal.
Last edited by _AMG_; Jan 5, 2011 at 12:20 AM.
