CK17

> Subject: Response from Mercedes-Benz
> To: @hotmail.com
> From: @mercedes-benz.ca
> Date: Wed, 15 Feb 2012 10:26:38 -0500
>
> Re: 2012 C63AMG
> VIN - WDDGJ7*******
>
> Dear Mr. Kennedy:
>
> Thank you for your email. We are sorry to learn that the dealership was
> not clear on the AMG winter package program offered by Mercedes-Benz
> Canada.
>
> The following information was presented to the dealership at the time of
> the offer:
>
> AMG wheels, centre caps, winter tires and valves only (not permitted:
> labour charges, wheel weights, balancing etc.)
>
> Already into the winter season, the potential for inventory
> restrictions for alloy wheels and winter tires exist. Please convey
> an appropriate message to your customers, explaining the possibility
> of delay of their winter wheel and tire package if not available at
> time of their vehicle delivery.
>
> As you can see from the information above the installation of the wheels
> and tires were not part of the AMG winter package offer.
>
> Thank you for taking the time to write. We regret the delay in the
> delivery of the winter package. We wish you many enjoyable years in your
> C63 AMG.
>
> Best regards,
>
>
> ******** *********
> Customer Relations Officer
> Mercedes-Benz Canada/
> smart Division Canada
> 98 Vanderhoof Avenue
> Toronto, ON M4G4C9
> Direct Line: 416-
> Toll Free: 1-800-387-0100
>
> ***Please note that my email has changed to:
> @mercedes-benz.ca***
>
Thank you K**** for the useless reply. Since its the same one that another of my forum members received from you I can only assume its automated or at least a general reply to any one who complained about the winter tire package fiasco that you at MB offered this year.
As I clearly stated in my email to you : My dealer mentioned nothing about the winter tire package, even when I changed my delivery date from Dec to April. It was only through research of my own that I came to find out about this winter tire package offer. When I did ask my sales rep if the package was available he said yes it was, but that I would have to take delivery before the end of January to qualify for it. I asked if the car would come ready to pick up with the tires installed and he said yes. This to me means that when I show up to receive the car on the agreed upon day that it would have the tires installed and ready to go. Not that I would have to hear excuses for the delay and then pay to have them installed. In my first email to you I was trying to supply information and be courteous so that we could amicably resolve this issue. Seeing as that email was met with an automated generic reply that basically points the finger at someone else I will be more blunt in this email. You saying sorry its not our fault you deal with it again only shows how little you value me as a customer. You didn't offer any options or avenues to pursue in order to resolve my problem and in fact dismissed my questions with a vague answer about how the dealership was provided with adequate info. I the consumer (who just purchased your product) was not adequately informed about this promotion and was in fact misled. I fail to see how the responsibility to resolve this issue falls to only to me.
Thanks again for your time, don't worry about doing your job as a customer relations officer... I get the feeling its not your calling anyway.
ME... I changed / blocked out names... but whatever you guys get the idea.. I don't think MB is going to have me for a customer for very long

Illusive

Well I ended up sending a long winded email to the dealership and my salesman texted me tonight and asked me for my CC number so that they can refund me the cost for the mount and balance. It's been quite the debacle, but at least it has a good ending.

Orville5755

I phoned MB Canada Customer Service. Not much help so far. They promised to get back to me with an estimate but they of course did not phone me back as promised.

Illusive

I'm finding MB Canada could give less of a crap about their existing customers. It seems like they don't care about customer service or future retention. Disheartening for such a great brand and vehicle...

CK17

Did they end up going through with your refund. Because they're telling me now that they wont do it and I have to pay. I really can't believe the lengths they're going to NOT to help their customers... it's like they're doing the complete opposite of customer service. Esp when some dealers are doing the install for free and others aren't.

Illusive

I was told I was going to be refunded, gave my salesman my CC to get the charges put back on my card yesterday. That's all talk until I see the funds back into my account which I'm not sure when that will take place. Did you write to the dealership? I ended up doing that (both sales and service managers) before I got any results.

YYZ-E55

This program is back starting today.

AMGFANs

free winter tire package when you purchase or finance or lease a benz vehicle?

ryanC63AMG

I did a factory order back in June of 2012 for a 2013 C63 Coupe, so am I eligible for this as well?

My salesman says my car will be here early December.

JM

I am wondering what wheels did you guys get?

I got the 5 spoke but all 4 was front wheels and was wondering if that should have been the case?

AMGFANs

yes..my other buddy picked up his new coupe and he got the 5 spoke rims with 235/40/r18 95v for all four tires on it..

YYZ-E55

Yes, 4 front wheels is what was spec'ed for the C63s (narrower for better grip)

X_Xray

is that mean mercedes just change the original tire to winter tire? or they give u another set winter tire and rims? cuz my C63 coupe is coming at Dec, wonder know about it.