Who's BS Got Taken for a Joyride?
04-15-2012, 09:52 PM
#176
Super Member
Yes uncklebunkie (awesome nick btw), what did they do to make you feel better after you find out your car got taken for a ride without your permission. Free tires? We sure would love to know after all this craziness.
04-15-2012, 10:23 PM
#177
MBWorld Fanatic!
I think people went a bit overboard on this forum. No doubt it bothered me a bit about the 'test drive' but Star was stellar in their handling of the situation, and in the end, it's a car. I tear up the tires on my GTR all the time. I push it's limits. I'll do the same with the AMG. I bought this car to drive the snot out of it. Come to Calabogie MP and see.
On the other hand, I don't agree totally about ppl going overboard on this forum though... we were just looking out for you & each others regarding this kind of incident. If you got a "stellar" treatment or any form of compensation, you have to give credit to the members of this forum. Just my opinion though.
Once again, congratulations on your new beast & welcome to the forum!
04-15-2012, 10:50 PM
#179
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UncleBuckie: Did they offer you anything as compensation? Extended warranty or tires or anything?
All of these ballers in Ottawa...I must be in the wrong city/country :p
All of these ballers in Ottawa...I must be in the wrong city/country :p
04-16-2012, 01:34 AM
#181
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The buyer being a business owner helps. The fact of the matter it takes employees to make the world go around. Some not as respectful as others. Or inteliigent.
And the response by sls seems in line with the employess I've had problems with. the ones that think everyone owes them something and in some twisted world justify their actions.
And the response by sls seems in line with the employess I've had problems with. the ones that think everyone owes them something and in some twisted world justify their actions.
04-16-2012, 09:41 AM
#182
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I will not comment specifically on how Star Motors compensated me, but they did, and it exceeds what I would have expected.
More importantly in my opinion Star Motors response of great concern and remorse, their internal action and their professionalism have proven to me that they are and upstanding business with great integrity. I could not have handled it better.
Again I will say, as a business owner, I can not control all the actions of my employees. And there are some who make really bad judgement calls. Really bad! But they are not representative of what my company is. They are unfortunately, the opposite. In the end, it's how we respond corporately, which represents the character of the company.
More importantly in my opinion Star Motors response of great concern and remorse, their internal action and their professionalism have proven to me that they are and upstanding business with great integrity. I could not have handled it better.
Again I will say, as a business owner, I can not control all the actions of my employees. And there are some who make really bad judgement calls. Really bad! But they are not representative of what my company is. They are unfortunately, the opposite. In the end, it's how we respond corporately, which represents the character of the company.
04-16-2012, 12:13 PM
#183
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I'm glad the video was posted on autoblog and other popular car forums. I know it wont stop every techs and others from joyriding someone else's car without their permission, but they will think twice.
P.S- These days, you can't make 10 different accounts and try to be someone else and back up your own opinion any more...Mods are watching.
04-16-2012, 12:23 PM
#184
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I will not comment specifically on how Star Motors compensated me, but they did, and it exceeds what I would have expected.
More importantly in my opinion Star Motors response of great concern and remorse, their internal action and their professionalism have proven to me that they are and upstanding business with great integrity. I could not have handled it better.
Again I will say, as a business owner, I can not control all the actions of my employees. And there are some who make really bad judgement calls. Really bad! But they are not representative of what my company is. They are unfortunately, the opposite. In the end, it's how we respond corporately, which represents the character of the company.
More importantly in my opinion Star Motors response of great concern and remorse, their internal action and their professionalism have proven to me that they are and upstanding business with great integrity. I could not have handled it better.
Again I will say, as a business owner, I can not control all the actions of my employees. And there are some who make really bad judgement calls. Really bad! But they are not representative of what my company is. They are unfortunately, the opposite. In the end, it's how we respond corporately, which represents the character of the company.
While it's true you cannot control the actions of your employees, it's also true that the work of the membership here got you to the point you're at now, with this mess. They're the ones directly responsible for compensation from Star Motors that has exceeded your expectations, in your own words.
If not for the investigation and work that the membership put in, you'd be riding around in your new BS, none the wiser. Without any of that compensation that you speak so highly of.
At the very least, I think you owe the membership an insight into how everything played out.
More importantly in my opinion Star Motors response of great concern and remorse, their internal action....
04-16-2012, 12:48 PM
#185
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Why won't you comment? There was no lawsuit, so I'm guessing that there was no N.D.A.
If not for the investigation and work that the membership put in, you'd be riding around in your new BS, none the wiser. Without any of that compensation that you speak so highly of.
At the very least, I think you owe the membership an insight into how everything played out.
If not for the investigation and work that the membership put in, you'd be riding around in your new BS, none the wiser. Without any of that compensation that you speak so highly of.
At the very least, I think you owe the membership an insight into how everything played out.
04-16-2012, 12:57 PM
#186
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I don't think he owes us anything to be honest. Unless we are the kind of people who won't do anything for free..
When I do something, I do it out of the goodness of my black heart (to be used later against you..
), but I do not expect anything in return. If I do, then great, if not, no loss.
Also, while no NDA may or may not have been involved, you can bet that the legal group from the dealer probably was. And at the same time, why foster a potentially bad relationship with the dealer if there is no need to.
It would be nice to know, but that is about it.
When I do something, I do it out of the goodness of my black heart (to be used later against you..
), but I do not expect anything in return. If I do, then great, if not, no loss.Also, while no NDA may or may not have been involved, you can bet that the legal group from the dealer probably was. And at the same time, why foster a potentially bad relationship with the dealer if there is no need to.
It would be nice to know, but that is about it.
04-16-2012, 09:14 PM
#188
MBWorld Fanatic!
Why won't you comment? There was no lawsuit, so I'm guessing that there was no N.D.A.
While it's true you cannot control the actions of your employees, it's also true that the work of the membership here got you to the point you're at now, with this mess. They're the ones directly responsible for compensation from Star Motors that has exceeded your expectations, in your own words.
If not for the investigation and work that the membership put in, you'd be riding around in your new BS, none the wiser. Without any of that compensation that you speak so highly of.
At the very least, I think you owe the membership an insight into how everything played out.
Sounds like to me at the very least, these jokers got fired.
While it's true you cannot control the actions of your employees, it's also true that the work of the membership here got you to the point you're at now, with this mess. They're the ones directly responsible for compensation from Star Motors that has exceeded your expectations, in your own words.
If not for the investigation and work that the membership put in, you'd be riding around in your new BS, none the wiser. Without any of that compensation that you speak so highly of.
At the very least, I think you owe the membership an insight into how everything played out.
Sounds like to me at the very least, these jokers got fired.
This "joyride" was also posted on Autoblog.com and probably Jalopnik (I didn't check) so we can't be certain that the compensation received was solely due to these forums. Maybe the GM of the dealership read Autoblog first? Even if it was members from this site that initially made the GM aware of the situation, the choice was the GM's on how to react. He could have quite honestly said, "yes, it was test driven, I'll add an engine and transmission warranty for the lifetime that you own the car" and left it at that...
Being a business owner myself, and I am not talking about some mom and pop store, I am talking about a major corporation, I can see this from Unclebunkie's viewpoint. Not only about not wanting to disclose information, but his level of understanding. I have been at the receiving end of unsatisfied consumers who are unsatisfied solely because of an interaction with an employee. While my business does not involve technicians and vehicles, it does involve employees. And when my employees make bad judgments, I usually have to offer some sort of compensation. While I wouldn't necessarily mind if a previously unhappy customer disclosed what I did to satisfy them, I certainly wouldn't expect them to do so, nor would I want all of my customers to do so, and the ones that did, I would hope they wouldn't give out all of the details. Just mentioning that I rectified the situation is what I would expect. Case in point. I used to be a major electronics dealer on eBay. I sold many electronics to foreign customers, especially when European currency was extremely strong compared to the U.S. Dollar. I sold a camera to someone in the U.K. and made a good three hundred dollars plus on profit on it. I explicitly stated in my policies that under no circumstances would I mark "gift" on the shipping slip. Of course, he got nailed for the V.A.T. Next thing you know, I am getting a phone call at 2:00 AM with this guy complaining that he has to pay the V.A.T. Of course, he knows that because I have a 100% positive rating on eBay, he probably can complain a little and I will do something about it. And he knows that it is 2:00 AM my time. And, he is right. I don't want to lose my 100% positive rating and I can't complain that it is 2:00 AM. So I ask him what the V.A.T. is and we reach an agreement of me paying 75% of the V.A.T. I still make $200+ profit on the camera and receive a positive feedback. He also writes a recommendation for my company on his website. He doesn't necessarily disclose what I did, but lets everyone know that he was extremely happy with my interactions with him. Come to find out, this guy runs an extremely popular website in the U.K. and my business increases tremendously and through this interaction one of my current business partners is introduced to me. He didn't state what I did, only that my customer service was top notch.
04-16-2012, 09:37 PM
#189
MBWorld Fanatic!
Why won't you comment? There was no lawsuit, so I'm guessing that there was no N.D.A.
While it's true you cannot control the actions of your employees, it's also true that the work of the membership here got you to the point you're at now, with this mess. They're the ones directly responsible for compensation from Star Motors that has exceeded your expectations, in your own words.
If not for the investigation and work that the membership put in, you'd be riding around in your new BS, none the wiser. Without any of that compensation that you speak so highly of.
At the very least, I think you owe the membership an insight into how everything played out.
While it's true you cannot control the actions of your employees, it's also true that the work of the membership here got you to the point you're at now, with this mess. They're the ones directly responsible for compensation from Star Motors that has exceeded your expectations, in your own words.
If not for the investigation and work that the membership put in, you'd be riding around in your new BS, none the wiser. Without any of that compensation that you speak so highly of.
At the very least, I think you owe the membership an insight into how everything played out.
04-16-2012, 10:12 PM
#190
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I'll make one final comment. I owe nothing to anyone. I posted on this forum to clarify what had been done to rectify this situation. Other than that, it's really no ones business but mine.
All the best.
All the best.
04-16-2012, 10:17 PM
#191
MBWorld Fanatic!
Get over it......he did
04-16-2012, 10:24 PM
#192
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No offense, Benz-O-Rama, but honestly this compensation is absolutely none of your business. N.D.A. or not...
This "joyride" was also posted on Autoblog.com and probably Jalopnik (I didn't check) so we can't be certain that the compensation received was solely due to these forums. Maybe the GM of the dealership read Autoblog first? Even if it was members from this site that initially made the GM aware of the situation, the choice was the GM's on how to react. He could have quite honestly said, "yes, it was test driven, I'll add an engine and transmission warranty for the lifetime that you own the car" and left it at that...
Being a business owner myself, and I am not talking about some mom and pop store, I am talking about a major corporation, I can see this from Unclebunkie's viewpoint. Not only about not wanting to disclose information, but his level of understanding. I have been at the receiving end of unsatisfied consumers who are unsatisfied solely because of an interaction with an employee. While my business does not involve technicians and vehicles, it does involve employees. And when my employees make bad judgments, I usually have to offer some sort of compensation. While I wouldn't necessarily mind if a previously unhappy customer disclosed what I did to satisfy them, I certainly wouldn't expect them to do so, nor would I want all of my customers to do so, and the ones that did, I would hope they wouldn't give out all of the details. Just mentioning that I rectified the situation is what I would expect. Case in point. I used to be a major electronics dealer on eBay. I sold many electronics to foreign customers, especially when European currency was extremely strong compared to the U.S. Dollar. I sold a camera to someone in the U.K. and made a good three hundred dollars plus on profit on it. I explicitly stated in my policies that under no circumstances would I mark "gift" on the shipping slip. Of course, he got nailed for the V.A.T. Next thing you know, I am getting a phone call at 2:00 AM with this guy complaining that he has to pay the V.A.T. Of course, he knows that because I have a 100% positive rating on eBay, he probably can complain a little and I will do something about it. And he knows that it is 2:00 AM my time. And, he is right. I don't want to lose my 100% positive rating and I can't complain that it is 2:00 AM. So I ask him what the V.A.T. is and we reach an agreement of me paying 75% of the V.A.T. I still make $200+ profit on the camera and receive a positive feedback. He also writes a recommendation for my company on his website. He doesn't necessarily disclose what I did, but lets everyone know that he was extremely happy with my interactions with him. Come to find out, this guy runs an extremely popular website in the U.K. and my business increases tremendously and through this interaction one of my current business partners is introduced to me. He didn't state what I did, only that my customer service was top notch.
This "joyride" was also posted on Autoblog.com and probably Jalopnik (I didn't check) so we can't be certain that the compensation received was solely due to these forums. Maybe the GM of the dealership read Autoblog first? Even if it was members from this site that initially made the GM aware of the situation, the choice was the GM's on how to react. He could have quite honestly said, "yes, it was test driven, I'll add an engine and transmission warranty for the lifetime that you own the car" and left it at that...
Being a business owner myself, and I am not talking about some mom and pop store, I am talking about a major corporation, I can see this from Unclebunkie's viewpoint. Not only about not wanting to disclose information, but his level of understanding. I have been at the receiving end of unsatisfied consumers who are unsatisfied solely because of an interaction with an employee. While my business does not involve technicians and vehicles, it does involve employees. And when my employees make bad judgments, I usually have to offer some sort of compensation. While I wouldn't necessarily mind if a previously unhappy customer disclosed what I did to satisfy them, I certainly wouldn't expect them to do so, nor would I want all of my customers to do so, and the ones that did, I would hope they wouldn't give out all of the details. Just mentioning that I rectified the situation is what I would expect. Case in point. I used to be a major electronics dealer on eBay. I sold many electronics to foreign customers, especially when European currency was extremely strong compared to the U.S. Dollar. I sold a camera to someone in the U.K. and made a good three hundred dollars plus on profit on it. I explicitly stated in my policies that under no circumstances would I mark "gift" on the shipping slip. Of course, he got nailed for the V.A.T. Next thing you know, I am getting a phone call at 2:00 AM with this guy complaining that he has to pay the V.A.T. Of course, he knows that because I have a 100% positive rating on eBay, he probably can complain a little and I will do something about it. And he knows that it is 2:00 AM my time. And, he is right. I don't want to lose my 100% positive rating and I can't complain that it is 2:00 AM. So I ask him what the V.A.T. is and we reach an agreement of me paying 75% of the V.A.T. I still make $200+ profit on the camera and receive a positive feedback. He also writes a recommendation for my company on his website. He doesn't necessarily disclose what I did, but lets everyone know that he was extremely happy with my interactions with him. Come to find out, this guy runs an extremely popular website in the U.K. and my business increases tremendously and through this interaction one of my current business partners is introduced to me. He didn't state what I did, only that my customer service was top notch.
Actually the Autoblog article was picked up after a member here caught it on Youtube and it was never on Jalopnik. You need to get your facts straight. And since the membership here was the driving force behind uncovering this mess and bringing it to the attention of the dealership; the resulting resolution/compensation should be made public. But it would seem that the new owner of this car is not willing to discuss it and from the following is also an ungrateful jerk.
Seriously ??? If it were not for the membership here you would have never received the compensation that you claim to be so happy about. You seem like an intelligent guy...I find it difficult to believe that you can't understand something as simple as that, but considering your comments here I'm not surprised. Seems money really can't buy class. LAME.
04-16-2012, 10:45 PM
#193
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CLK63 Black Series
As the owner of this car, I must say, Star Motors handled this situation quickly and professionally.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
I received a call from their GM and Sales Manager, informing me of what happened. Because of their response to this unfortunate event, I am fully confident in the dealership and those running it. I still highly recommend Star Motors as a very competent and capable dealership.
As a business owner, I understand how people down the line can make poor judgement calls. It happens. What I do to deal with those situations is what reflects on what kind of company we are. Star Motors handled this very well. I am impressed.
04-16-2012, 11:00 PM
#195
MBWorld Fanatic!
- that is all. The video was taken down before I ever posted it, and thus the dealer wouldn't have ever seen it. We are all just curious, and wanting to see how we have made a difference.
I thought you were the someone from dealership pretending to be the owner from your first post. And since you haven't posted a single picture of the car, along with that response... Im starting to go with my gut. Congrats on the BS (If you are infact the owner) its a great car, too bad it doesn't define great people.
Last edited by VaclavSV; 04-17-2012 at 01:38 AM.
04-16-2012, 11:01 PM
#196
Super Member
A Thank You should never be an forced outcome, to say nothing of pressuring him to release a contractual information when he made it clear he's not going to.
04-16-2012, 11:09 PM
#197
MBWorld Fanatic!
I just thought it would have been nice if he thanked us for helping him realize what was done, which allowed him to gain compensation. Imagine the car has Tanny problems, or the LSD which only has a limited lifespan anyways fails early... theres a few $K outta the pocket. The guy seems like a huge dick anyways so it doesn't matter to me anymore.
04-16-2012, 11:11 PM
#198
I never knew inevitable compensation was considered 'contractual' when the dealership's employees decided to take an already sold vehicle out for a roller coaster ride with nothing short of a couple of miles on the car... all without ANY right to do so.
04-16-2012, 11:54 PM
#199
MBWorld Fanatic!
BenzO has a point.
This outcome is a direct result of MBWORLD.
In fact this whole situation is a by-product of team work on here, The owner of the car is in the debt of the people who brought these things to light.
This outcome is a direct result of MBWORLD.
In fact this whole situation is a by-product of team work on here, The owner of the car is in the debt of the people who brought these things to light.
04-17-2012, 12:00 AM
#200
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CLK63 Black Series
Seems he feels differently. Just another self entitled jerk. I'd like to hear more about his "professional racing" LOL.
