What service loaner does your dealer give you?
08-17-2012, 06:38 PM
#26
I think if you choose to spend a lot of money for a safe great performing car MB should respect that decision and give you a loaner car that is on par in at least the safety department. For regular service not such a concern but for a service issue that is THEIR fault they shouldn't give you a sub par tin can.
08-17-2012, 06:43 PM
#27
Super Member
Join Date: Mar 2012
Location: SF Bay Area
Posts: 579
Likes: 0
Received 0 Likes
on
0 Posts
2009 C63, 2000 ML 430, 1994 Del Sol Vtec
If you're referring to Walnut Creek they do have C250 loaners. Maybe you get the loaner if you're there under warranty? Maybe the enterprise is just the outfit to rent out those C250's? Not sure, never had to leave my car for more than a few hours. I have seen them there though and seen other customers drive away and return them.
08-17-2012, 07:19 PM
#29
MBWorld Fanatic!
Join Date: Mar 2012
Location: Walnut Creek, CA
Posts: 4,026
Likes: 0
Received 6 Likes
on
5 Posts
Vivid Racing '09 C63 AMG
If you're referring to Walnut Creek they do have C250 loaners. Maybe you get the loaner if you're there under warranty? Maybe the enterprise is just the outfit to rent out those C250's? Not sure, never had to leave my car for more than a few hours. I have seen them there though and seen other customers drive away and return them.
08-17-2012, 07:40 PM
#30
I think if you choose to spend a lot of money for a safe great performing car MB should respect that decision and give you a loaner car that is on par in at least the safety department. For regular service not such a concern but for a service issue that is THEIR fault they shouldn't give you a sub par tin can.
08-17-2012, 07:57 PM
#31
Member
Thread Starter
Join Date: Sep 2011
Posts: 218
Received 0 Likes
on
0 Posts
C63s now in the garage. Sold-GLA45 AMG Edition 1, Sold-2010 Mercedes C63
When you say "their" fault, I presume you mean MB. If the car is in for service, it is the manufacturer's issue and the dealer is just servicing it. You need to remember that MB doesn't provide the loaner, the dealer does and pays for the cost of doing so. The group at "fault" is not the same as the person providing the loaner.
08-17-2012, 09:42 PM
#32
MBWorld Fanatic!
Join Date: Mar 2012
Location: Toronto
Posts: 2,051
Likes: 0
Received 0 Likes
on
0 Posts
my wife bananas! :D
interesting. I've never had a problem with loaners. The lowest in the MB totem pole I've received as a loaner was a C250. the MB dealers I've dealt with over the years (5 of them) all gave me loaners. you just need to request and book ahead and tell them your expectations (for me, I dont want a B class or a smart car).
08-17-2012, 11:06 PM
#33
Newbie
Join Date: Jun 2012
Location: Chicago
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
2013 Q7 s-line APR stage 2, 2008 ml320 cdi
Strange i just took my c63 in for service at Fletcher on Division in Chicago. They gave me a new 2012 c300. I would talk to management and let them know about your experiance
08-17-2012, 11:26 PM
#35
MBWorld Fanatic!
08-18-2012, 12:20 AM
#37
MBWorld Fanatic!
08-18-2012, 12:35 AM
#38
MBWorld Fanatic!
08-18-2012, 03:22 PM
#40
MBWorld Fanatic!
I've been given a B class, but I've also just taken my sales guys demo.
08-20-2012, 10:33 PM
#43
I always got loaners since I was 16!
I have had all kind's of C classes 250,300,350
E550, ML350, ML550 GLK350, S550, CLK55, CLK63(before some idiot crashed it), R500, B200, B200Turbo, Smart, and all types of rentals from civic camry, corolla and stuff like that.
Had almost EVERY mercedes loaner haha.
I have had all kind's of C classes 250,300,350
E550, ML350, ML550 GLK350, S550, CLK55, CLK63(before some idiot crashed it), R500, B200, B200Turbo, Smart, and all types of rentals from civic camry, corolla and stuff like that.
Had almost EVERY mercedes loaner haha.
08-20-2012, 11:25 PM
#44
Super Member
Join Date: May 2002
Location: Canada
Posts: 572
Likes: 0
Received 2 Likes
on
2 Posts
2015 C63S E1 (sold 2012 C63 AMG Sedan (Premium & APX)) & 09 C300 Sport 4Matic
You never get a loaner here. They rent you a car from Enterprise (usually a ****can). The excuse is that the insurance deductible is $10K.
08-20-2012, 11:31 PM
#45
That's weird. I get a loaner every time I have been in from the same dealer. I sign a rental agreement but that is administrative only and it is always one of their B class cars.
08-21-2012, 01:24 PM
#47
Newbie
Join Date: Jun 2012
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
C240
The dealership has to buy there loaner cars from MB, after they're used as a loaner car they go into the pre-owned fleet which is why usually you get a C class. Some dealerships do not have a large enought fleet of loaners in that case your service advisor should help you out with a rental. Also some insurances (state farm) do not cover loaners.
