What service loaner does your dealer give you?
Super Member
Joined: Sep 2009
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C63
I think if you choose to spend a lot of money for a safe great performing car MB should respect that decision and give you a loaner car that is on par in at least the safety department. For regular service not such a concern but for a service issue that is THEIR fault they shouldn't give you a sub par tin can.
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From: SF Bay Area
2009 C63, 2000 ML 430, 1994 Del Sol Vtec
If you're referring to Walnut Creek they do have C250 loaners. Maybe you get the loaner if you're there under warranty? Maybe the enterprise is just the outfit to rent out those C250's? Not sure, never had to leave my car for more than a few hours. I have seen them there though and seen other customers drive away and return them.
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From: Walnut Creek, CA
Vivid Racing '09 C63 AMG
If you're referring to Walnut Creek they do have C250 loaners. Maybe you get the loaner if you're there under warranty? Maybe the enterprise is just the outfit to rent out those C250's? Not sure, never had to leave my car for more than a few hours. I have seen them there though and seen other customers drive away and return them.
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2012 C63 coupe
I think if you choose to spend a lot of money for a safe great performing car MB should respect that decision and give you a loaner car that is on par in at least the safety department. For regular service not such a concern but for a service issue that is THEIR fault they shouldn't give you a sub par tin can.
Thread Starter
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C63s now in the garage. Sold-GLA45 AMG Edition 1, Sold-2010 Mercedes C63
When you say "their" fault, I presume you mean MB. If the car is in for service, it is the manufacturer's issue and the dealer is just servicing it. You need to remember that MB doesn't provide the loaner, the dealer does and pays for the cost of doing so. The group at "fault" is not the same as the person providing the loaner.
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From: Toronto
my wife bananas! :D
interesting. I've never had a problem with loaners. The lowest in the MB totem pole I've received as a loaner was a C250. the MB dealers I've dealt with over the years (5 of them) all gave me loaners. you just need to request and book ahead and tell them your expectations (for me, I dont want a B class or a smart car).
Newbie
Joined: Jun 2012
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From: Chicago
2013 Q7 s-line APR stage 2, 2008 ml320 cdi
Strange i just took my c63 in for service at Fletcher on Division in Chicago. They gave me a new 2012 c300. I would talk to management and let them know about your experiance
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From: UAE
'13 CLS63 PP
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From: Ottawa, Ontario, Canada
2010 C63 AMG, 2009 ISF , 2002 L-Tuned IS300, 2011 ML350
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From: UAE
'13 CLS63 PP
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W204
I always got loaners since I was 16!
I have had all kind's of C classes 250,300,350
E550, ML350, ML550 GLK350, S550, CLK55, CLK63(before some idiot crashed it), R500, B200, B200Turbo, Smart, and all types of rentals from civic camry, corolla and stuff like that.
Had almost EVERY mercedes loaner haha.
I have had all kind's of C classes 250,300,350
E550, ML350, ML550 GLK350, S550, CLK55, CLK63(before some idiot crashed it), R500, B200, B200Turbo, Smart, and all types of rentals from civic camry, corolla and stuff like that.
Had almost EVERY mercedes loaner haha.
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Joined: May 2002
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From: Canada
2015 C63S E1 (sold 2012 C63 AMG Sedan (Premium & APX)) & 09 C300 Sport 4Matic
You never get a loaner here. They rent you a car from Enterprise (usually a ****can). The excuse is that the insurance deductible is $10K.
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2012 C63 coupe
That's weird. I get a loaner every time I have been in from the same dealer. I sign a rental agreement but that is administrative only and it is always one of their B class cars.
Newbie
Joined: Jun 2012
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C240
The dealership has to buy there loaner cars from MB, after they're used as a loaner car they go into the pre-owned fleet which is why usually you get a C class. Some dealerships do not have a large enought fleet of loaners in that case your service advisor should help you out with a rental. Also some insurances (state farm) do not cover loaners.
