Mercedes dealership dented my car
08-22-2013, 05:13 PM
#26
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2010 Irridium Silver MB C63 AMG Sedan
if you want to make assumptions about people and "who they are" you seem to be the typical forum douche who tries to flex his muscle based on his over inflated post count. probably the same type of customer who expects his butthole to be tickled and rose petals thrown at his feet when he enters a dealership, like he's king jaffi jofour of zamunda.
why doesn't it appear i have a passion for what i do? cause i dont automatically side with the OP and join the bash the dealership conga line?
my point in my post was that if you want to go in ranting and raving, youre more likely to get your dent taken care of and thats pretty much it, but if BOTH sides handle things properly, it can go a lot farther for both sides. a salvaged relationship between dealer and customer, and the customer satisfied in having his demands appeased.
as i said before, i am playing devil's advocate cause i've seen it all. from bad dealerships to work at to good dealerships to work at. customer's that come in with a chip on their shoulder, to customer's that are actually reasonable.
as for my "tone" i'm not in any position to decide what should happen to someone's car if it gets damaged. so it doesn't really matter.
and as for your intimidating post count, if you want to call it checking you or educating you, whatever you like. you let me know. just think twice before you assume or guess you know who someone is and what they do or what their "passions" are. cause you dont know dick
why doesn't it appear i have a passion for what i do? cause i dont automatically side with the OP and join the bash the dealership conga line?
my point in my post was that if you want to go in ranting and raving, youre more likely to get your dent taken care of and thats pretty much it, but if BOTH sides handle things properly, it can go a lot farther for both sides. a salvaged relationship between dealer and customer, and the customer satisfied in having his demands appeased.
as i said before, i am playing devil's advocate cause i've seen it all. from bad dealerships to work at to good dealerships to work at. customer's that come in with a chip on their shoulder, to customer's that are actually reasonable.
as for my "tone" i'm not in any position to decide what should happen to someone's car if it gets damaged. so it doesn't really matter.
and as for your intimidating post count, if you want to call it checking you or educating you, whatever you like. you let me know. just think twice before you assume or guess you know who someone is and what they do or what their "passions" are. cause you dont know dick
My post count has nothing to do with anything. You are the one acting like a big shot and using an aggressive, adversary tone. You said I better "watch my mouth" and I said I would like you to show me how to. This would be interesting. So its you that has acted a little out of line here...
After all your bashing and wild shenanigans, you are the pot calling the kettle black by making assumptions about me, saying that I'm probably
the type of customer that "likes my butt hole tickled and roses thrown at my feet"....well you know what??!! YOU ARE ABSO-**king-LUTLEY right!!!!!
Let me just say this, if I ever spend my hard earned money on a dealership, and place my trust in someone servicing my car that I value, you can bet that I expect my butthole to be tickled with the amount I am spending and the competitive nature of the business. I throw roses at ALL my clients because they pay me and allow me to have a nice living. It's called customer service. Without them I am nothing. Sure there are going to be a few unreasonable clients here and there, but you get the good with the bad. Most people come to you for a service and are willing to pay your price, and all they expect is to be treated well and honestly with respect.
Customer service as a long comeback in today's world if you ask me...
08-22-2013, 05:59 PM
#27
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C63 AMG 507 Edition
and to the person who says DEMAND then to give you something for free? good luck with that. IF they actually claim responsibility for that then can just repair it for you and tell you to F off in a really nice way. you can catch more bees with honey instead of vinegar..
In summary though, if the dealer damages your car (which we have to take on face value from ops post) then they need to not only make it good, but they also need to compensate you for diminished value and the extra hassle and loss of your time. If they don't, they should not expect a thriving customer base.
08-22-2013, 06:15 PM
#28
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2021 C63S AMG, 2020 Mclaren 600lt Spider
the dealership has claimed responsibility for the damages and they said they will take care of repairs for my car. still havent called me about when they will actually repair it though
08-22-2013, 06:56 PM
#31
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2021 C63S AMG, 2020 Mclaren 600lt Spider
the service guy told me AMG wheels have different patterns and they need to apply the fill, let it dry and reapply again so the process will take more than a day. also i looked in my trunk where the spare is i noticed they left a set of gloves, bolts and looks like they used the car's jack.
08-23-2013, 09:05 PM
#34
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2021 C63S AMG, 2020 Mclaren 600lt Spider
woke up today and front right and back left tire both flat. so on top of the dent they left they also managed to flatten 2 tires. im beginning to think having some sort of compensation is not a unreasonable request now
08-23-2013, 09:19 PM
#35
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A dent is terrible, but sometimes things happen (still this either means that some @sshole dented your car and didn't own up to it to the service manager, or the service manager didn't own up to it to you - I cant believe that someone would do this and not notice), but when you combine that with puncturing two tyres, that is downright negligent.
08-23-2013, 09:33 PM
#36
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2021 C63S AMG, 2020 Mclaren 600lt Spider
yeah i dont see how this is even possible. i talked to my sales person and told him i dont want to work with my current service person ever again and he said the service manager will take care of my car himself monday. hopefully this is the last it and they compensate me enough for me to even think about giving them another chance.
08-24-2013, 05:16 PM
#37
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im sorry to hear this. my (then new) '13 was also in for work on curbed wheel. i was told a day but it turned to be 2 due to AMG wheels requiring machining. 3 is reasonable once u factor in transportation and work load as this work typically gets sub-contracted out to speciality companies as others have said. upon return, my door was scratched and i had a flat rear. the moral of the story is.. empathy 
.
.
08-24-2013, 06:33 PM
#38
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2021 C63S AMG, 2020 Mclaren 600lt Spider
im sorry to hear this. my (then new) '13 was also in for work on curbed wheel. i was told a day but it turned to be 2 due to AMG wheels requiring machining. 3 is reasonable once u factor in transportation and work load as this work typically gets sub-contracted out to speciality companies as others have said. upon return, my door was scratched and i had a flat rear. the moral of the story is.. empathy .
.
08-24-2013, 06:55 PM
#39
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Ok I'm back...did they serve drinks here yet?
My post count has nothing to do with anything. You are the one acting like a big shot and using an aggressive, adversary tone. You said I better "watch my mouth" and I said I would like you to show me how to. This would be interesting. So its you that has acted a little out of line here...
After all your bashing and wild shenanigans, you are the pot calling the kettle black by making assumptions about me, saying that I'm probably
the type of customer that "likes my butt hole tickled and roses thrown at my feet"....well you know what??!! YOU ARE ABSO-**king-LUTLEY right!!!!!
Let me just say this, if I ever spend my hard earned money on a dealership, and place my trust in someone servicing my car that I value, you can bet that I expect my butthole to be tickled with the amount I am spending and the competitive nature of the business. I throw roses at ALL my clients because they pay me and allow me to have a nice living. It's called customer service. Without them I am nothing. Sure there are going to be a few unreasonable clients here and there, but you get the good with the bad. Most people come to you for a service and are willing to pay your price, and all they expect is to be treated well and honestly with respect.
Customer service as a long comeback in today's world if you ask me...
My post count has nothing to do with anything. You are the one acting like a big shot and using an aggressive, adversary tone. You said I better "watch my mouth" and I said I would like you to show me how to. This would be interesting. So its you that has acted a little out of line here...
After all your bashing and wild shenanigans, you are the pot calling the kettle black by making assumptions about me, saying that I'm probably
the type of customer that "likes my butt hole tickled and roses thrown at my feet"....well you know what??!! YOU ARE ABSO-**king-LUTLEY right!!!!!
Let me just say this, if I ever spend my hard earned money on a dealership, and place my trust in someone servicing my car that I value, you can bet that I expect my butthole to be tickled with the amount I am spending and the competitive nature of the business. I throw roses at ALL my clients because they pay me and allow me to have a nice living. It's called customer service. Without them I am nothing. Sure there are going to be a few unreasonable clients here and there, but you get the good with the bad. Most people come to you for a service and are willing to pay your price, and all they expect is to be treated well and honestly with respect.
Customer service as a long comeback in today's world if you ask me...
