Mercedes dealership dented my car
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2026 C63SE AMG, 2023 Mclaren 720s Spider
Mercedes dealership dented my car
So i dropped my car off for the rim repair thing the other day and the service guy told me it would take 6 hours to complete. Around 3 pm that afternoon i get a call saying the car would not be done for another 3 days because the AMG wheels have different paterns and would need a longer process and they would give me a courtersy car during the wait time.
i come back to pick up my car and notice a dent on the trunk. it looked like some one bumped against it with a wrench or something and left a dent on the side where the liscence plate is held. I notified the service guy and they flipped out and told me to calm down and they will send some one to my house and fix it.
i live in San Francisco and im just wondering does it really take 3 days to do repairs on one rim? the scratch was not deep and maybe 4 inches long and i dont understand why the guy would give me an estimate of 6 hours and turn it to 3 days.
Do you think they ****ed something up on my car and didnt want to tell me about it? and has any one else had their cars damaged after a service at the dealership before or something?
i come back to pick up my car and notice a dent on the trunk. it looked like some one bumped against it with a wrench or something and left a dent on the side where the liscence plate is held. I notified the service guy and they flipped out and told me to calm down and they will send some one to my house and fix it.
i live in San Francisco and im just wondering does it really take 3 days to do repairs on one rim? the scratch was not deep and maybe 4 inches long and i dont understand why the guy would give me an estimate of 6 hours and turn it to 3 days.
Do you think they ****ed something up on my car and didnt want to tell me about it? and has any one else had their cars damaged after a service at the dealership before or something?
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Joined: Jun 2013
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From: Melbourne
C63 AMG 507 Edition
Ouch. I would be pissed. Brand new car and they put a dent in it. Over and above them fixing the dent I would definitely be asking for something extra from them to ease your pain (merch, free service, AMG track day etc). I would also be looking for some reassurance that it would never happen again (with the impliction that it you would really need to appeased in a major way if it did).
With respect to the wheel, the black 507 wheels have a channel right around the outmost point of the rim which would make it very difficult to repair. If the silver ones are the same I can understand someone underestimating the repair time if they are not familiar with them.
With respect to the wheel, the black 507 wheels have a channel right around the outmost point of the rim which would make it very difficult to repair. If the silver ones are the same I can understand someone underestimating the repair time if they are not familiar with them.
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2026 C63SE AMG, 2023 Mclaren 720s Spider
wow if one company took 3 hours for all 4 wheels im pretty damn sure it does not take 3 days to do 1 with minor damage
yeah the silver one does have that channel around the edges of the rim which i guess will take a while. how would i even ask for anything now? i already left the dealership should i tell them tomorrow when they call me back or leave a very strongly worded yelp review or something?
yeah the silver one does have that channel around the edges of the rim which i guess will take a while. how would i even ask for anything now? i already left the dealership should i tell them tomorrow when they call me back or leave a very strongly worded yelp review or something?
Last edited by DavidZhu; Aug 21, 2013 at 11:20 PM.
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From: Melbourne
C63 AMG 507 Edition
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2026 C63SE AMG, 2023 Mclaren 720s Spider
so when i bought my car i got the tire/wheel/windshield protection plan or w/e its called so they will replace all said parts if they were damaged at all. They said they outsource the repair service somewhere else so the repair was not done by mercedes but done by a 3rd party.
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From: Melbourne
C63 AMG 507 Edition
Then say "you need to give me something to make up for the diminished new car feel and the loss of my time, all the extra hassle, time spent now on the phone etc".
Then stay silent and see what they cough up.
Best to have something in mind about what you want from them so you can reject their first offer, and then say "I think it should be something like x".
If they dont look like coming to the party, you can always make subtle threats about the power of the internet, or that you will call MB head office etc.
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2026 C63SE AMG, 2023 Mclaren 720s Spider
okay thanks for the advice. i will probably say something like that tomorrow when they call me. I still cant believe this happened from a mercedes dealership.... barely had my car for 3 month and some one put a dent in it.
ill keep you guys posted about how it goes with them tomorrow.
ill keep you guys posted about how it goes with them tomorrow.
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C63 AMG P30 *EuroCharged*| Porsche Cayenne | Buell XB9SX
sf Benz gouged my front bumper years ago and they fixed it. simonson Benz in Santa Monica scratched the same front bumper on a parking block. they fixed that also.
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From: NJ
Huracan STO
Dealers do not fix wheels as posted above. And depending on who they give it to and what type of finish it requires yes it can take three days. Keep in mind not all shops can just drop everything they are doing just for one wheel. For example during the spring I get 30 sets of wheels at my shop and sometimes it becomes 2 week turn around time when I am that busy. Once started no it will not take longer than a day or so but like I said they have other work to do also.
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From: Los Angeles, CA
C63, 335i
Yea dealers just outsource and 3 days sounds reasonable if they are completely refinishing the wheel to new condition vs just touching it up. It took them 1 day to refinish one wheel that was too damaged to be touched up and 2 hours to touch up the other 3 on the spot. I went directly to the wheel repair shop though.
Depending on how bad the dent on your trunk is, I would assume the dealership would outsource to an independent paintless dent removal specialist. Compare your trunk to other cars' trunks on the dealership lot after they are done repairing it to make sure you can't tell from any angle it's been repaired and the paint is still ok. Some dentless repair specialists are really good at what they do and some not so great.
When my car was getting the headbolts replaced, my dealership somehow managed to scratch the ***** out of my paint right after I had it polished and detailed. Careless employees I guess.
Depending on how bad the dent on your trunk is, I would assume the dealership would outsource to an independent paintless dent removal specialist. Compare your trunk to other cars' trunks on the dealership lot after they are done repairing it to make sure you can't tell from any angle it's been repaired and the paint is still ok. Some dentless repair specialists are really good at what they do and some not so great.
When my car was getting the headbolts replaced, my dealership somehow managed to scratch the ***** out of my paint right after I had it polished and detailed. Careless employees I guess.
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2010 Irridium Silver MB C63 AMG Sedan
I hate to hear this sort of stuff. Makes it more evident to me that no matter where you go or what high end dealership/service center, NO ONE IS GOING TO CARE FOR YOU CAR/BELONGINGS LIKE YOU DO.
That's why I never valet and I watch like a hawk on how they treat my car. I stress that there better not be any damage to my car what-so-ever.
Other people will never care about what's precious to you.
That's why I never valet and I watch like a hawk on how they treat my car. I stress that there better not be any damage to my car what-so-ever.
Other people will never care about what's precious to you.
Last edited by ZephyrAMG; Aug 22, 2013 at 11:58 AM.
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2010 Irridium Silver MB C63 AMG Sedan
Believe me, I understand your comment and don't deny that it's just a material possession, but it's more than that as well. If you worked hard to earn/pay for just a "car" like you mentioned, that that car has some importance and symbolic meaning to you.
It's also a matter of trust being violated. You give them a $80K item that belongs to you, and your trusting them with it. They violate your trust and confidence.
I guess if you lease or if someone else paid for your car you really won't understand.
It's also a matter of trust being violated. You give them a $80K item that belongs to you, and your trusting them with it. They violate your trust and confidence.
I guess if you lease or if someone else paid for your car you really won't understand.
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From: Canada
07 E63 + 07 CLK63CAB
Well guys there would be no chance in hell that I would leave my car for three days just for a rim. First we all know the dealer does not repair rims but that it would be out sourced. So just how did they get the car to the other place, strange driver?? Just how many miles were added to your car just for one rim, personally I would have either had taken the wheel off my self and took it in. Or waited until the car was put away for the winter and then took it in, three days ha ha ha , . As ZephyrAMG states the car rarely leaves my sight, even when being serviced, you would be amazed at what really happens when they think no one is watching and the extra cost associated with their blunders which they will tack onto your bill, ya right. Not my first rodeo as they say!!!
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2010 Irridium Silver MB C63 AMG Sedan
do you know how much this works the other way as well, in the sense that. nothing is ever the customer's fault?
do you know how much customer's also lie and claim no work had ever been done on their vehicles, never been in an accident etc etc when you can clearly see someone else's hands have been in there? parts replaced etc?
customer comes in, says vehicle vibrates, check the wheels, wheels are like squares or eggs. tell customer you need wheels replaced or straightened you hit potholes, "WHO ME?!?!?!?! I NEVER HIT ANY POTHOLES, I NEVER HIT ANYTHING!!!!!!"
oh well, so is the life.....
and to the person who says DEMAND then to give you something for free? good luck with that. IF they actually claim responsibility for that then can just repair it for you and tell you to F off in a really nice way. you can catch more bees with honey instead of vinegar..
do you know how much customer's also lie and claim no work had ever been done on their vehicles, never been in an accident etc etc when you can clearly see someone else's hands have been in there? parts replaced etc?
customer comes in, says vehicle vibrates, check the wheels, wheels are like squares or eggs. tell customer you need wheels replaced or straightened you hit potholes, "WHO ME?!?!?!?! I NEVER HIT ANY POTHOLES, I NEVER HIT ANYTHING!!!!!!"
oh well, so is the life.....
and to the person who says DEMAND then to give you something for free? good luck with that. IF they actually claim responsibility for that then can just repair it for you and tell you to F off in a really nice way. you can catch more bees with honey instead of vinegar..
I am referring to when you hand your car over for service, and you get your car damaged upon return. That's all I'm saying. When you give your car over to get fixed, you are trusting that place to "care' for your car. NO dealership should damage your car when you go in for service. I know things happen, but its when the dealership doesn't own up, lies, and tries to cover up the situation when it gets bad. Then when you clearly point out the damage, they have no clue or try and blame it on you.
You are sounding like the typical service tech that services low end cars, hates his job, wants to "conveyor belt" in customers and just get them out as fast as you can. You have a "sick of customer complaints' attitude and tired of hearing customers describe their frustrations with you. You might be in the wrong line of work. Maybe a job that is less client interaction and more just simple direction is right for you.
It's like with any profession. People hope you do what you do because there is some sense of interest, enjoyment, and excitement. I know there will be bad days here and there but ie, we go see a optometrist because that doctor is a specialist in his field and has a sense of caring about the subject matter. We trust that they wont rip our cornea after we go in for an exam.
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From: Relocated
2010 Irridium Silver MB C63 AMG Sedan
know who you're talking to before you start critiquing someone
i dont need to "show off" my credentials to you. i was playing devil's advocate. ive seen it from both sides. customer's lie just like dealerships lie. that was my point.
watch your mouth next time you think you "know" someone.
i dont need to "show off" my credentials to you. i was playing devil's advocate. ive seen it from both sides. customer's lie just like dealerships lie. that was my point.
watch your mouth next time you think you "know" someone.
Read my post again. I said by your "my way or the highway" tone you don't appear to have a passion for your work, if you are a MB tech like you state you are...
