First time I've heard that one
Potential ACG Automotive Customers: My Warning to You
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MBWorld Fanatic!
Joined: Dec 2008
Posts: 2,169
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From: San Diego
Hyperion's Candy-Coated 4 x 4
Thread Starter
MBWorld Fanatic!
Joined: Dec 2008
Posts: 2,169
Likes: 75
From: San Diego
Hyperion's Candy-Coated 4 x 4
Super Member
Joined: Jul 2013
Posts: 505
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From: Irvine
C204 C63 507, W164 ML63, 996 C4S
Thank you for posting, I was about to drop a sh*t load of money on some custom work I wanted done, but now I'm shopping around for other shops. I'm also replying back to ACG mentioning this post and hope they come on board and rectify the situation for ya.
One thing I do not tolerate is ignorance in doing business. I'm going through that with Microsoft at the moment and it's been over a month and half and talking to 43 people with millions of "Assigned" tickets. lol
Good luck! =)
One thing I do not tolerate is ignorance in doing business. I'm going through that with Microsoft at the moment and it's been over a month and half and talking to 43 people with millions of "Assigned" tickets. lol
Good luck! =)
Thread Starter
MBWorld Fanatic!
Joined: Dec 2008
Posts: 2,169
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From: San Diego
Hyperion's Candy-Coated 4 x 4
Thank you for posting, I was about to drop a sh*t load of money on some custom work I wanted done, but now I'm shopping around for other shops. I'm also replying back to ACG mentioning this post and hope they come on board and rectify the situation for ya.
One thing I do not tolerate is ignorance in doing business. I'm going through that with Microsoft at the moment and it's been over a month and half and talking to 43 people with millions of "Assigned" tickets. lol
Good luck! =)
One thing I do not tolerate is ignorance in doing business. I'm going through that with Microsoft at the moment and it's been over a month and half and talking to 43 people with millions of "Assigned" tickets. lol
Good luck! =)
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Joined: Jan 2008
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From: Naperville, IL/Chicago
2008 CLK63 Black Series 2012 C63 Black Series 2014 SLS Black Series
Just got a response from James to my December 27th email. He was out of the office -- which I knew -- but figured he would get my multiple emails or that someone would tell him what's up -- especially since I just recently got banned from their Instagram page. I reiterated that I made the posts and told him where. And I reiterated my issues and described what I put on these forums.
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From: Toronto
2016 C63 S
Hmmm....in the past month I have been to Vegas twice, a 7 day cruise to the Caribbean and southern California and I seemed to be able to retrieve e-mails via my phione and tablet just fine from all those places. I can not beleive in this day and age someone went nearly three weeks without checking their inbox lol.
Customer Service over the holidays.....
Last edited by callmiro; Jan 7, 2014 at 01:15 PM.
Thread Starter
MBWorld Fanatic!
Joined: Dec 2008
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From: San Diego
Hyperion's Candy-Coated 4 x 4
Hmmm....in the past month I have been to Vegas twice, a 7 day cruise to the Caribbean and southern California and I seemed to be able to retrieve e-mails via my phione and tablet just fine from all those places. I can not beleive in this day and age someone went nearly three weeks without checking their inbox lol.
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From: Naperville, IL/Chicago
2008 CLK63 Black Series 2012 C63 Black Series 2014 SLS Black Series
Ya, in the business world most customers will cut you some slack on Christmas and New Years but not the entire two week period that falls around the holidays. I know it would not fly with my customers in my business, if I had a customer trying to reach me or my company and nobody got back to them for two weeks I could scratch that account off my list lol.
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Joined: Jul 2011
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From: D.c
2009 Barolo red C63 AMG (SOLD).13' P31 c63 coupe 2012 porsche panamera
Ya, in the business world most customers will cut you some slack on Christmas and New Years but not the entire two week period that falls around the holidays. I know it would not fly with my customers in my business, if I had a customer trying to reach me or my company and nobody got back to them for two weeks I could scratch that account off my list lol.
To Pert: Kudos for not bashing, which is what people automatically do. I concur on ACG thinking theyre taking the "high" route by not replying here. I would of never thought ACG wasn't up to the task as they were so highly admired on the forums, so thanks for letting everyone know in a mature way. Sadly, personal and business rarely mix well, too much comfort brings on a sense of "it's okay, were friends, he'll cut me some slack".
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From: San Diego
Hyperion's Candy-Coated 4 x 4
Thanks! I sent him and some of the other guys from ACG screen shots from some of the forums over the past couple weeks since this whole thing began. I look forward to the forthcoming response as well.
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From: San Diego
Hyperion's Candy-Coated 4 x 4
1) There is no other person/entity, other than ACG, that used that type of tool on my car
2) ACG admitted to using that tool on my car
3) ACG admitted that using that tool improperly on my car could cause the damage that were illustrated in the pictures
4) The person who used that tool on my car was the same person who didn't properly tighten the lugs on my C63 rear wheel, returned my CLS63 to me with an exhaust that was uneven and, on a separate occasion, with the newly installed wheels rubbing my fenders.
Again, this is not a witchhunt. But rather an explanation for why I made this post to begin with, and why I think ACG has been careless on numerous occasions when working on my cars. If you're going to post a thread like this, you better have support to backup your claims, because in the end, it could ruin a business's reputation and even the viability of the business itself. And so, I wanted it to be crystal clear that I have support for my allegations and that I did not post what I did simply to smear anyone's reputation.
But I say this now and will say it forever: IF YOU CANT BE METICULOUS WHEN YOU WORK ON SOMEONE'S CAR, YOU SHOULD NOT BE IN BUSINESS. END OF STORY.
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From: Miami Dade, FL
C63
The response I got when I brought it to Sean's (from ACG) attention was that the paint would have only peeled off if he had used the tool "improperly", by holding it on the bumper too long. And while I have no direct proof that this was the fault of ACG, the circumstantial evidence is pretty convincing:
1) There is no other person/entity, other than ACG, that used that type of tool on my car
2) ACG admitted to using that tool on my car
3) ACG admitted that using that tool improperly on my car could cause the damage that were illustrated in the pictures
4) The person who used that tool on my car was the same person who didn't properly tighten the lugs on my C63 rear wheel, returned my CLS63 to me with an exhaust that was uneven and, on a separate occasion, with the newly installed wheels rubbing my fenders.
Again, this is not a witchhunt. But rather an explanation for why I made this post to begin with, and why I think ACG has been careless on numerous occasions when working on my cars. If you're going to post a thread like this, you better have support to backup your claims, because in the end, it could ruin a business's reputation and even the viability of the business itself. And so, I wanted it to be crystal clear that I have support for my allegations and that I did not post what I did simply to smear anyone's reputation.
But I say this now and will say it forever: IF YOU CANT BE METICULOUS WHEN YOU WORK ON SOMEONE'S CAR, YOU SHOULD NOT BE IN BUSINESS. END OF STORY.
1) There is no other person/entity, other than ACG, that used that type of tool on my car
2) ACG admitted to using that tool on my car
3) ACG admitted that using that tool improperly on my car could cause the damage that were illustrated in the pictures
4) The person who used that tool on my car was the same person who didn't properly tighten the lugs on my C63 rear wheel, returned my CLS63 to me with an exhaust that was uneven and, on a separate occasion, with the newly installed wheels rubbing my fenders.
Again, this is not a witchhunt. But rather an explanation for why I made this post to begin with, and why I think ACG has been careless on numerous occasions when working on my cars. If you're going to post a thread like this, you better have support to backup your claims, because in the end, it could ruin a business's reputation and even the viability of the business itself. And so, I wanted it to be crystal clear that I have support for my allegations and that I did not post what I did simply to smear anyone's reputation.
But I say this now and will say it forever: IF YOU CANT BE METICULOUS WHEN YOU WORK ON SOMEONE'S CAR, YOU SHOULD NOT BE IN BUSINESS. END OF STORY.
I told the shop I expect 100 percent perfect if you can't deliver please don't touch the car. Shop said they will do a perfect job. Granted they explained that stitching is slightly different since the machine is not the same but it's so slight you won't see the difference however he took the time to let me know the leather will look new and slightly off which I understand and am willing to accept. But at least he told me what to expect if he were to take on the task.
I'm happy with the terms and am going to proceed since my cars inside is perfect except for that bottom part of the seat.
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Joined: Dec 2008
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From: San Diego
Hyperion's Candy-Coated 4 x 4
I now just got word that another attorney in my office who I recommended ACG to, got his B service done there and left with:
- no windshield wiper fluid
- brake pads that were low and apparently never checked
- and a scratched wheel
Make matters worse, the person who dropped him off (who is also from my firm) asked for a quote to get his CTS-V blacked out...and a couple weeks have gone by and no follow up.
- no windshield wiper fluid
- brake pads that were low and apparently never checked
- and a scratched wheel
Make matters worse, the person who dropped him off (who is also from my firm) asked for a quote to get his CTS-V blacked out...and a couple weeks have gone by and no follow up.
Super Member
Joined: Jul 2013
Posts: 505
Likes: 17
From: Irvine
C204 C63 507, W164 ML63, 996 C4S
I now just got word that another attorney in my office who I recommended ACG to, got his B service done there and left with:
- no windshield wiper fluid
- brake pads that were low and apparently never checked
- and a scratched wheel
Make matters worse, the person who dropped him off (who is also from my firm) asked for a quote to get his CTS-V blacked out...and a couple weeks have gone by and no follow up.
- no windshield wiper fluid
- brake pads that were low and apparently never checked
- and a scratched wheel
Make matters worse, the person who dropped him off (who is also from my firm) asked for a quote to get his CTS-V blacked out...and a couple weeks have gone by and no follow up.
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Joined: Aug 2011
Posts: 2,818
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2012 E550 Cabrio
Im going to chip in here from left field, and try to do so in the spirit of PertPlus's original post.
My only dealings with them has been some parts purchases that went fine and they were knowledgable and friendly and prompt. But obviously we are discussing work they are doing in the shop and thats a whole different story.
I would just say that clearly we have some decent guys here, who have some real quality control issues. I doubt it has always been like that, or they wouldn't have the presence they do. Something has changed there then. I would suggest it could quite possibly be on a personal level, and it has taken focus away from the day to day running of the shop. I don't have any knowledge of their lives or any reason, nor will I speculate, but the possibilities are endless as they certainly have the same issues we all do. Health, marriage, family and on and on and on.
Those are all reasons to turn your world upside down, and then your work suffers. We have all been there in some way or another.
I don't see any reason here for anyone who hasn't dealt with them in the past to give them the benefit of the doubt, but for those of us who have, maybe we just take it on a case by case basis for now but don't throw them under the bus just yet.
Pert - I salute your approach and calm demeanour. To paraphrase the Springfield town motto:
"It embiggens all of us"
Follow your heart on this one P+, cos it sure seems to be in the right place.
My only dealings with them has been some parts purchases that went fine and they were knowledgable and friendly and prompt. But obviously we are discussing work they are doing in the shop and thats a whole different story.
I would just say that clearly we have some decent guys here, who have some real quality control issues. I doubt it has always been like that, or they wouldn't have the presence they do. Something has changed there then. I would suggest it could quite possibly be on a personal level, and it has taken focus away from the day to day running of the shop. I don't have any knowledge of their lives or any reason, nor will I speculate, but the possibilities are endless as they certainly have the same issues we all do. Health, marriage, family and on and on and on.
Those are all reasons to turn your world upside down, and then your work suffers. We have all been there in some way or another.
I don't see any reason here for anyone who hasn't dealt with them in the past to give them the benefit of the doubt, but for those of us who have, maybe we just take it on a case by case basis for now but don't throw them under the bus just yet.
Pert - I salute your approach and calm demeanour. To paraphrase the Springfield town motto:
"It embiggens all of us"
Follow your heart on this one P+, cos it sure seems to be in the right place.
Thread Starter
MBWorld Fanatic!
Joined: Dec 2008
Posts: 2,169
Likes: 75
From: San Diego
Hyperion's Candy-Coated 4 x 4
Im going to chip in here from left field, and try to do so in the spirit of PertPlus's original post.
My only dealings with them has been some parts purchases that went fine and they were knowledgable and friendly and prompt. But obviously we are discussing work they are doing in the shop and thats a whole different story.
I would just say that clearly we have some decent guys here, who have some real quality control issues. I doubt it has always been like that, or they wouldn't have the presence they do. Something has changed there then. I would suggest it could quite possibly be on a personal level, and it has taken focus away from the day to day running of the shop. I don't have any knowledge of their lives or any reason, nor will I speculate, but the possibilities are endless as they certainly have the same issues we all do. Health, marriage, family and on and on and on.
Those are all reasons to turn your world upside down, and then your work suffers. We have all been there in some way or another.
I don't see any reason here for anyone who hasn't dealt with them in the past to give them the benefit of the doubt, but for those of us who have, maybe we just take it on a case by case basis for now but don't throw them under the bus just yet.
Pert - I salute your approach and calm demeanour. To paraphrase the Springfield town motto:
"It embiggens all of us"
Follow your heart on this one P+, cos it sure seems to be in the right place.
My only dealings with them has been some parts purchases that went fine and they were knowledgable and friendly and prompt. But obviously we are discussing work they are doing in the shop and thats a whole different story.
I would just say that clearly we have some decent guys here, who have some real quality control issues. I doubt it has always been like that, or they wouldn't have the presence they do. Something has changed there then. I would suggest it could quite possibly be on a personal level, and it has taken focus away from the day to day running of the shop. I don't have any knowledge of their lives or any reason, nor will I speculate, but the possibilities are endless as they certainly have the same issues we all do. Health, marriage, family and on and on and on.
Those are all reasons to turn your world upside down, and then your work suffers. We have all been there in some way or another.
I don't see any reason here for anyone who hasn't dealt with them in the past to give them the benefit of the doubt, but for those of us who have, maybe we just take it on a case by case basis for now but don't throw them under the bus just yet.
Pert - I salute your approach and calm demeanour. To paraphrase the Springfield town motto:
"It embiggens all of us"
Follow your heart on this one P+, cos it sure seems to be in the right place.
Last edited by Pertplus; Jan 11, 2014 at 09:55 PM.
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From: Los Angeles
2009 C63
Very well said! And I agree, this is not to throw anyone under the bus. But simply as a cautionary tale. People can go to the same restaurant and have extremely divergent views on the food and service. The same can be said a kit car shops. I just wanted to make sure I got the word out since I previously had been such a huge public supporter of theirs and wanted to update where I stand today.
