6.3-amg

Haha!
Yeah i've read it a few times whilst waiting... Still cant remember what to do each time
Its the not heard from them that concerning, they were fine answering emails up until they got the order. Hopefully we wont need to wait weeks on the map file being emailed once we are in possession of the handhelds..

Twr63

I couldn't even get them to take my money. Emailed sales 2 weeks ago and have heard nothing back, great service!

loungn14

Hey Guys,

we had 3x the amount of customers that purchased then expected. We are getting them out as soon as they come in, in the order they were received!

I am not showing any unreplied to emails Twr63

///RAMS

That's another thing that worries me, once the file is sent, how long does it take to send the file ecu tuning?

I bought it with the intention of going to a drag race on December 20 ... but, with these delivery times, it could be for an event in the spring

Well, I guess I'll save a set of tires. Maybe the family receives gifts after all, ho ho ho

loungn14

We send the file within 24 hours of receiving it. (Typically in 1-2 hours during working hours)

///RAMS

Thank you very much for answering loung14,

I hope it calms down a little anxiety of all.

Your reputation precedes you EC. And for that reason, you got a sale so large ... Now, to preserve the reputation fulfilling commitments.

Greetings.

loungn14

Won't be a problem. We have implemented new technology lately as well as added bodies to help speed up the process and help out customer support.

http://www.eurocharged.com/support/support-page

The new support portal should help with basic issues and people can open support tickets and we can capture the entire help process, while making sure questions and concerns are handled in a timely manner.

6.3-amg

So do you know when you will be receiving the handheld units in? This year? Next year?

loungn14

they should be shipping to you any day if not today. They were held in customs for a bit and we will get them out the same day we get them.

lionheart_

i have nothing but praise for the eurocharged team in regards to customer service. i've been helped by philip through this whole process and he answered a trillion questions before i pulled the trigger. a bit of patience on behalf of both parties goes a long way!

emwulff

Wow what a great turn out. Seeing how great this sale went for you (EC) makes me feel a lot more comfortable about the wait time. I trust you'll get everyone taken care of. For the prices can't complain (much) It's "normal" for AMG owners to lose sleep over car parts... Good thing I'm waiting on several different orders not just yours! hehe

Exhibit13

Mine arrived today, now to dig up those directions online!

///RAMS

I have mine too.

Now, to burn the brain with instructions.

To all those who wait patiently, do not lose hope.

Greetings.

Kid Dynamite

iTrader: (1)

I still have no delivery date......

Joeinaiken

I charged purchase on 11/28/2014.
Received handheld 2 days before the three weeks I was told to expect.
Right now waiting till after Christmas to load V5 program to my C63.
Patience, from what I have read it's worth the wait.

torqueisfun

I received mine on the 18th. I emailed them that afternoon for the activation code for the handheld unit. I received a reply stating that a support ticket had been created. That was the last I heard. I went to their support ticket after a few days and asked if there was some reason I wasn't getting the activation code. I still haven't heard anything. I know it was xmas so I won't count the last couple of days but I still expected to get the code in the 3 working days prior to xmas eve. I tried calling today but I guess they are closed until monday. Anyone else having this type of issue? Most posts talk about their great customer service so maybe it is just a glitch with their new support ticket system.

6.3-amg

Mine came via DHL ln 19th. As i mentioned above i hadn't heard despite emailing (just wanted the map to come!) but had no shipping email advice from EC (Im in the UK) It came around 2pm 'our time' and i first requested the authorisation code around 3pm, i had the full install complete by 6:45pm - taking into account the time difference i feel that was pretty good tbh. I've since emailed with a couple of general queries on 22/12 and had prompt replies. I emailed for my auth.code to sales(at)EC,etc and got a response from Jerry via email not a support ticket.
Theres another thread running which i detailed the install whilst it was fresh in my mind - hope thats of use to you all!

Kid Dynamite

iTrader: (1)

I'm still waiting...... ;-(


who is still waiting too ?



The strange is that my PM´s are "Unread"


Re: Order Status
Sent to: sales@eurocharged.com 12-22-2014 09:45 PM Unread


I hope ill get my parts soon .....i wait over a month now :-/

jas0ndotc0m

i got mine already but they aren't answering my emails/ticket lol. I got it over a week ago but they haven't replied to my ticket regarding my handheld needing a map. so waiting wont kill ya ;P

Johnny912

I just need the activation for my handheld, than i can update the software, download my file from the car n send out the file to get tuned.........just hoping theyre open today?????

GRP

Give the guys at Eurocharged a break - everyone needs some time off.

Some things simply can't be handled away from the office. That said, Jerry responded to my request for a V5 upgrade whilst away from the office and got it sorted. For my part I have been very happy with the effort that they put into customer service on any occasion I have contacted them.

C63TSgt

They aren't joking, when I was updating mine to a tune for 91 after moving fom the east coast, they had the new files to me in less than 30 minutes.


Now if only I could get long tubes for around $1500...lol

K_A_R_R

Couldn't be happier with their service always fast with response to my emails. I emailed them my file once they didn't get it for whatever reason, emailed two days later just to check he said they didn't get it, so I resent it the next day had my tuned file back. Great experience!

Macrae99

Hey Kid,

I'm the same as you, I'm also in Europe so your not the only one.

Kid Dynamite

iTrader: (1)

Now ive received my Parts from EC except the 55 headers which are run out of stock by the producer.


But EC told me they will be shipped out as soon as possible and the shipping charge for the second Package will be assumed .


1+ costumer Service from EC