Official Eurocharged Black Friday sale!!!!!!!
Junior Member
Joined: May 2014
Posts: 18
Likes: 0
c63
Yeah i've read it a few times whilst waiting... Still cant remember what to do each time
Its the not heard from them that concerning, they were fine answering emails up until they got the order. Hopefully we wont need to wait weeks on the map file being emailed once we are in possession of the handhelds..
Thread Starter
SPONSOR
Joined: Jul 2007
Posts: 5,459
Likes: 152
From: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Eurocharged Performance ML63 and TT lambo
Hey Guys,
we had 3x the amount of customers that purchased then expected. We are getting them out as soon as they come in, in the order they were received!
I am not showing any unreplied to emails Twr63
we had 3x the amount of customers that purchased then expected. We are getting them out as soon as they come in, in the order they were received!
I am not showing any unreplied to emails Twr63
Junior Member
Joined: Apr 2013
Posts: 69
Likes: 0
From: mexico
C63
Haha!
Yeah i've read it a few times whilst waiting... Still cant remember what to do each time
Its the not heard from them that concerning, they were fine answering emails up until they got the order. Hopefully we wont need to wait weeks on the map file being emailed once we are in possession of the handhelds..
Yeah i've read it a few times whilst waiting... Still cant remember what to do each time
Its the not heard from them that concerning, they were fine answering emails up until they got the order. Hopefully we wont need to wait weeks on the map file being emailed once we are in possession of the handhelds..
I bought it with the intention of going to a drag race on December 20 ... but, with these delivery times, it could be for an event in the spring
Well, I guess I'll save a set of tires. Maybe the family receives gifts after all, ho ho ho
Thread Starter
SPONSOR
Joined: Jul 2007
Posts: 5,459
Likes: 152
From: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Eurocharged Performance ML63 and TT lambo
Haha!
Yeah i've read it a few times whilst waiting... Still cant remember what to do each time
Its the not heard from them that concerning, they were fine answering emails up until they got the order. Hopefully we wont need to wait weeks on the map file being emailed once we are in possession of the handhelds..
Yeah i've read it a few times whilst waiting... Still cant remember what to do each time
Its the not heard from them that concerning, they were fine answering emails up until they got the order. Hopefully we wont need to wait weeks on the map file being emailed once we are in possession of the handhelds..
Junior Member
Joined: Apr 2013
Posts: 69
Likes: 0
From: mexico
C63
I hope it calms down a little anxiety of all.
Your reputation precedes you EC. And for that reason, you got a sale so large ... Now, to preserve the reputation fulfilling commitments.
Greetings.
Thread Starter
SPONSOR
Joined: Jul 2007
Posts: 5,459
Likes: 152
From: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Eurocharged Performance ML63 and TT lambo
Won't be a problem. We have implemented new technology lately as well as added bodies to help speed up the process and help out customer support.http://www.eurocharged.com/support/support-page
The new support portal should help with basic issues and people can open support tickets and we can capture the entire help process, while making sure questions and concerns are handled in a timely manner.
Junior Member
Joined: May 2014
Posts: 18
Likes: 0
c63
Won't be a problem. We have implemented new technology lately as well as added bodies to help speed up the process and help out customer support.http://www.eurocharged.com/support/support-page
The new support portal should help with basic issues and people can open support tickets and we can capture the entire help process, while making sure questions and concerns are handled in a timely manner.
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Thread Starter
SPONSOR
Joined: Jul 2007
Posts: 5,459
Likes: 152
From: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Eurocharged Performance ML63 and TT lambo
Member
Joined: Oct 2014
Posts: 90
Likes: 1
From: Dallas, TX
2010 C63 & 2018 GLE63
i have nothing but praise for the eurocharged team in regards to customer service. i've been helped by philip through this whole process and he answered a trillion questions before i pulled the trigger. a bit of patience on behalf of both parties goes a long way!
Newbie
Joined: Nov 2007
Posts: 9
Likes: 0
From: Colorado, USA.
03 E55 Kompressor
Wow what a great turn out. Seeing how great this sale went for you (EC) makes me feel a lot more comfortable about the wait time. I trust you'll get everyone taken care of. For the prices can't complain (much) It's "normal" for AMG owners to lose sleep over car parts... 
Good thing I'm waiting on several different orders not just yours! hehe
It's "normal" for AMG owners to lose sleep over car parts... Good thing I'm waiting on several different orders not just yours! hehe
Newbie
Joined: Nov 2014
Posts: 4
Likes: 0
From: South Carolina and MD
2013 Mercedes C63
Eurocharge V5
I charged purchase on 11/28/2014.
Received handheld 2 days before the three weeks I was told to expect.
Right now waiting till after Christmas to load V5 program to my C63.
Patience, from what I have read it's worth the wait.
Received handheld 2 days before the three weeks I was told to expect.
Right now waiting till after Christmas to load V5 program to my C63.
Patience, from what I have read it's worth the wait.
Junior Member
Joined: Mar 2014
Posts: 18
Likes: 0
2009 C63 AMG
I received mine on the 18th. I emailed them that afternoon for the activation code for the handheld unit. I received a reply stating that a support ticket had been created. That was the last I heard. I went to their support ticket after a few days and asked if there was some reason I wasn't getting the activation code. I still haven't heard anything. I know it was xmas so I won't count the last couple of days but I still expected to get the code in the 3 working days prior to xmas eve. I tried calling today but I guess they are closed until monday. Anyone else having this type of issue? Most posts talk about their great customer service so maybe it is just a glitch with their new support ticket system.
Junior Member
Joined: May 2014
Posts: 18
Likes: 0
c63
Mine came via DHL ln 19th. As i mentioned above i hadn't heard despite emailing (just wanted the map to come!) but had no shipping email advice from EC (Im in the UK) It came around 2pm 'our time' and i first requested the authorisation code around 3pm, i had the full install complete by 6:45pm - taking into account the time difference i feel that was pretty good tbh. I've since emailed with a couple of general queries on 22/12 and had prompt replies. I emailed for my auth.code to sales(at)EC,etc and got a response from Jerry via email not a support ticket.
Theres another thread running which i detailed the install whilst it was fresh in my mind - hope thats of use to you all!
Theres another thread running which i detailed the install whilst it was fresh in my mind - hope thats of use to you all!
I'm still waiting...... ;-(
who is still waiting too ?
The strange is that my PM´s are "Unread"
Re: Order Status
Sent to: sales@eurocharged.com 12-22-2014 09:45 PM Unread
I hope ill get my parts soon .....i wait over a month now :-/
who is still waiting too ?
The strange is that my PM´s are "Unread"
Re: Order Status
Sent to: sales@eurocharged.com 12-22-2014 09:45 PM Unread
I hope ill get my parts soon .....i wait over a month now :-/
Last edited by Kid Dynamite; Dec 30, 2014 at 09:34 PM.
Senior Member
Joined: Feb 2013
Posts: 390
Likes: 37
From: Melbourne, Australia
2010 C63 and 2018 GLC63s
Give the guys at Eurocharged a break - everyone needs some time off.
Some things simply can't be handled away from the office. That said, Jerry responded to my request for a V5 upgrade whilst away from the office and got it sorted. For my part I have been very happy with the effort that they put into customer service on any occasion I have contacted them.
Some things simply can't be handled away from the office. That said, Jerry responded to my request for a V5 upgrade whilst away from the office and got it sorted. For my part I have been very happy with the effort that they put into customer service on any occasion I have contacted them.
Member
Joined: Sep 2014
Posts: 160
Likes: 0
From: Suisun City, CA
2009 C63
They aren't joking, when I was updating mine to a tune for 91 after moving fom the east coast, they had the new files to me in less than 30 minutes.
Now if only I could get long tubes for around $1500...lol
Junior Member
Joined: Jan 2013
Posts: 18
Likes: 1
From: Middle of the Map
2013 P31 4 door family car.
Couldn't be happier with their service always fast with response to my emails. I emailed them my file once they didn't get it for whatever reason, emailed two days later just to check he said they didn't get it, so I resent it the next day had my tuned file back. Great experience!
Newbie
Joined: Jul 2014
Posts: 3
Likes: 0
C63 2011
I'm still waiting...... ;-(
who is still waiting too ?
The strange is that my PM´s are "Unread"
Re: Order Status
Sent to: sales@eurocharged.com 12-22-2014 09:45 PM Unread
I hope ill get my parts soon .....i wait over a month now :-/
who is still waiting too ?
The strange is that my PM´s are "Unread"
Re: Order Status
Sent to: sales@eurocharged.com 12-22-2014 09:45 PM Unread
I hope ill get my parts soon .....i wait over a month now :-/
I'm the same as you, I'm also in Europe so your not the only one.
Now ive received my Parts from EC except the 55 headers which are run out of stock by the producer.
But EC told me they will be shipped out as soon as possible and the shipping charge for the second Package will be assumed .
1+ costumer Service from EC
