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I’m not sure MBworld moderators are taking this as seriously as they should. Mode Carbon had every chance to address these two members issues but failed at that for months now. I also find it hard to believe these are isolated cases. I’m not sure why some are asking more members to report their bad experience on here, we’ve seen and heard enough to know Mode Carbon are screaming people. I don’t have faith in Mode Carbon any more and I’m not sure I’ve got faith in our moderators either, until we hear from them on this. Likes of BMW forum quickly ended Mode Carbon sponsorship soon after their members reported unaddressed issues…
at this point it looks more like a solitary customer on a vendetta than it does a broad spectrum of customers wronged.
I haven’t feel the need to post in this thread again until now. Mode Carbon never competed my order, or answered my questions on when it would/could be completed. I ended up filling a charge back with my credit card company to get my payment back. After I started the thread in November of 2022, Mode Carbon then PM me several times asking to remove my post from the form since it’s negatively affecting their business. I let them know what I posted were my true experience with them up until that point, and that I would update the post if that experience change (i.e. they fix their errors). But they never did. They were way more responsive with these correspondences than they were with any of my previous email/PM asking about the status of this order in the previous four months.
During the last five months, three others from members, who have not publicly posted in this thread, had PM me telling me that they had similar experiences with Mode Carbon. I ask that they come out publicly here too so it doesn’t seems like only a few of us are in this boat.
I too run my own business so I know that it’s hard to please every customers. But I also know the baseline etiquette is to make a promise and deliver on it. And when you can’t do so, own it, apologize for it, and make it right. None of that were done with this vendor.
It’s no surprise that other forums had cut it with Mode Carbon. Let’s see how long it takes for this to happen here.
@Lizard , can you have them all PM @Robb M.. If there are 3 others that makes 5 members in total with the same experience. That should be enough evidence to remove them as a sponsor and prevent other members from making the same mistake.
I need to weigh in here as well. This should not be taken lightly. I had the exact same experience two years ago. The same saga went on for 6 months or more until i finally received product. It was brutal and reading all of these comments lately brought back all the bad memories. I sure don't see this as only a few people being affected. Seems much more chronic than that and should be treated with seriousness.
I need to weigh in here as well. This should not be taken lightly. I had the exact same experience two years ago. The same saga went on for 6 months or more until i finally received product. It was brutal and reading all of these comments lately brought back all the bad memories. I sure don't see this as only a few people being affected. Seems much more chronic than that and should be treated with seriousness.
Thank you pbaylog for the post. Also a thank you to the other senior member who sent the PM to admin yesterday and included me on it. Your experience echo what I and other have been through with this vendor. There are more than just one or two people in this boat.
I wasn't going to comment, but this statement pissed me off. Oh yes, water under the bridge, we should all just forget about the terrible experience multiple people have had. Out of sight, out of mind. Give me a *******g break.
Originally Posted by Jasonoff
Likely some sort of learning disability when you don't even understand how bad that is. Maybe long term damage from a car accident or something...
Originally Posted by 1JDM911
that, and empty promises like these:
offers that never fulfilled, what good does that do? nada.
Originally Posted by Jasonoff
Got a free keychain. Totally worth not getting a $700 part.
What's funny is the first tracking number listed in this thread is still in the label created state.
This is STILL NOT resolved - Sam offered complimentary parts, told me they'd arrive in ~3 weeks and its been about 8 weeks with no parts, no communication. PATHETIC.
Originally Posted by MayhemD90
Surprised that keychain actually showed up LMAO
Originally Posted by Robb M.
that's funny, Sam is portraying this to me like all is resolved.
Originally Posted by MayhemD90
@Robb M. I was surprised to see his product showcase threads re-opened while there are still unresolved matters. In this thread alone there are 4 members that have complained and I don't believe they have been made whole. Believe me, I wish it was resolved - he just has to actually follow through with his commitments and at this point, its fulfilling his offer to ship complimentary parts for the inconveniences he's caused. Its not difficult nor unreasonable. I will definitely status this thread if it ever actually gets resolved, but as I said previously, this is NOT resolved until he delivers.
I was involved in a car accident in Nov 2020 and we had 50 orders pending and I was hospitalized for 3 weeks. I have doctors proving that I was not at the office. We were not able to ship any orders and we had $45,000 worth of charge-backs. They put me on mood stabilizers and my car was wrecked. They weren't able to complete the car in time and the state suspended my license.
During the summer I was receiving medical attention. We are very sorry for the delays and we promise that we will provide the parts.
No one is questioning your health claims or that you had some personal issues going on . But if you take funds to provide a service or hood you have to deliver. If you can't you don't accept payment and or you tell people look it's going to be months or years to get your product you purchased due to these issues. Your replies to emails sugguests a never ending live of excuses and poor customer service. You haven't delivered or provided the parts people have ordered yet you are placing adds looking for more orders. Doesn't add up... your postings on this forum look unprofessional and smell of bs. Unfortunate I think you have done serious damage to your credibility. Not sure how that's hard to understand or what you think posting endless posts about you had life problems two years ago would solve this. People paid, and never received no excuses no thus that abd the other. It's that simple
I too run my own business so I know that it’s hard to please every customers. But I also know the baseline etiquette is to make a promise and deliver on it. And when you can’t do so, own it, apologize for it, and make it right. None of that were done with this vendor.
and like clockwork, this clown is trying to get back by telling everyone what he "tried", without mentioning he still did not deliver:
Originally Posted by Mode Carbon
We pay our monthly dues. Our threads were already removed and we talked to the boards and got them back.
We talked to all the upset customers individually and offered them free replacements.
2012 P31 C63 Coupe Trackrat, 2019 GLE63S Coupe Beast
I’m confused. Do people either have their money back or the product at this point? How can this guy keep getting away with this? Credit card chargebacks should resolve this quickly, no?
No one is questioning your health claims or that you had some personal issues going on . But if you take funds to provide a service or hood you have to deliver. If you can't you don't accept payment and or you tell people look it's going to be months or years to get your product you purchased due to these issues. Your replies to emails sugguests a never ending live of excuses and poor customer service. You haven't delivered or provided the parts people have ordered yet you are placing adds looking for more orders. Doesn't add up... your postings on this forum look unprofessional and smell of bs. Unfortunate I think you have done serious damage to your credibility. Not sure how that's hard to understand or what you think posting endless posts about you had life problems two years ago would solve this. People paid, and never received no excuses no thus that abd the other. It's that simple
I was involved in a bad car accident and hospitalized for 3 weeks. I was put on medication and my license was suspended. We had ($45,000) worth of chargebacks.
Originally Posted by 1JDM911
thank you for this summary.
Originally Posted by Jasonoff
All fixed!
Originally Posted by TugboatBill
redacted
Originally Posted by 1JDM911
and like clockwork, this clown is trying to get back by telling everyone what he "tried", without mentioning he still did not deliver:
Originally Posted by BLKROKT
I’m confused. Do people either have their money back or the product at this point? How can this guy keep getting away with this? Credit card chargebacks should resolve this quickly, no?
C63BS, G63, Ferrari Challenge Stradale, Ferrari 458, and others
Originally Posted by Robb M.
at this point it looks more like a solitary customer on a vendetta than it does a broad spectrum of customers wronged.
You're sorely mistaken as I've pointed out to you other users on this site that have been ripped off by mode carbon (here's most recent user CryptoNerd that I pointed out in another thread exactly one month ago). https://mbworld.org/forums/w213-amg/...ml#post8757292 You / MB World continue to enable his antics his by allowing him to be a sponsor on here - keep it up and MBworld's reputation will go down just like his.
C63BS, G63, Ferrari Challenge Stradale, Ferrari 458, and others
Originally Posted by 1JDM911
and like clockwork, this clown is trying to get back by telling everyone what he "tried", without mentioning he still did not deliver:
He's done the same to me, says he'll send complimentary replacement (even though he never shipped my original order) but still NOTHING.
Originally Posted by BLKROKT
I’m confused. Do people either have their money back or the product at this point? How can this guy keep getting away with this? Credit card chargebacks should resolve this quickly, no?
See below - sounds like $45k in chargebacks which means no product. I have never received any products.
Originally Posted by Mode Carbon
I was involved in a bad car accident and hospitalized for 3 weeks. I was put on medication and my license was suspended. We had ($45,000) worth of chargebacks. This customer was offered a free replacement set
You're surprised by the amount of chargebacks given you never delivered the goods? And when you say offered a free replacement, did you actually send the replacement or just more lip service like usual?
an offer coming years later without delivery = still false promises
nothing has changed.
Originally Posted by Mode Carbon
We're going to work with reputation defenders to clean up the negative reviews.
your history of bad business ethic was how your company has earned this negative reputation, you are not the victim here, dancing around the issue won't clean anything up.
you took the order, has the customer info, man up & deliver, otherwise bye Felicia.
this thread should be sticky with such helpful reminders to steer away from mode carbon; until then, it will be bumped to the top every time that scammer bump one of his own.
Dude. Have you resolved the outstanding issues yet?
You need more than just medication. Maybe start with finding someone who can take your phone away so you don’t post more stupid shît that makes the situation worse for yourself.
Originally Posted by Jasonoff
Originally Posted by SDR
In spite of these "issues" there never seems to be an inability to post pics or ads. I don't have a dog in this fight, but appreciate the experiences members here have shared. They're very reminiscent to me of a former custom mountain bike company (really a one man show) who took on more orders than he could handle, which led to more debt to meet demand, which led to a great bike builder being exposed as a poor business person. At least he had the ***** to make everyone whole and admit the error in his ways. No excuses, no BS, just took responsibility and then went on his way. Mostly posting this to keep the thread at the top having seen the latest ad in the pics post.
Originally Posted by MayhemD90
Where's my order????? STILL NOT RESOLVED and I will continue to leave you NEGATIVE FEEDBACK wherever possible until you RESOLVE THIS.
@Robb M. I thought you were going to remove Mode Carbon's advertisement threads until this was resolved??
Originally Posted by Robb M.
I was assured this had been taken care of. @Mode Carbon what's the deal?
Originally Posted by MayhemD90
@Robb M. still NOT resolved and I am pretty sure others are also in my same boat. In your original post today you indicated you would remove all Mode Carbon's threads by the end of day without a satisfactory response.... he has several product threads but here are just a few. His threads should ALL be removed until he resolves these issues. I wouldn't have ordered from his if it weren't for his ads here on MBWorld...
Originally Posted by Why Vegas
seriously MB why are you guys still backing a vendor who’s clearly scamming people and telling the same story over and over again. Y’all on 50% rev share sponson deal?
Cmon man. Don’t do that, don’t hide behind what I’m assuming is probably mental health.
If you can run ads you can at minimum reach out to your customers and update them on the situation. And no CC chargebacks aren’t “handling a situation”
Originally Posted by MayhemD90
Beginning to think there's some behind the scenes dealings / rev share occurring otherwise why would MB World want to risk tarnishing their brand and reputation for one lousy vendor??
Mode Carbon never came back to address the very people he took advantage of.... @Robb M. indicated last week (April 3rd) you were going to remove all of his threads by end of day if he didn't provide a satisfactory response.
Originally Posted by deadlyvt
Maybe there was a satiafactory response in private 😏. Definitely not to these customers though, as you state it leaves the impression of lack of professionalism by the forum controllers themselves at this point. How someone with multiple different people sharing the same stories and the same endless stories as to why they can't be helped is still allowed to post otherwise is kind of confusing
Originally Posted by BLKROKT
If *I* took money from *you* and never delivered a for sale item, made up a bunch of sob stories and excuses and posted them here for the world to see, and STILL kept taking money from people on this forum, you can be sure as shït I’d be banned from the forum in a heartbeat.
Originally Posted by Jasonoff
I'm sure IB is investigating behind the scenes. You can't just dump a vendor from a forum post. If anyone else has been treated the same way as @Lizard and @MayhemD90 with clear evidence (like what was posted here) I suggest you contact @Robb M. via PM and provide such evidence.
Originally Posted by Robb M.
at this point it looks more like a solitary customer on a vendetta than it does a broad spectrum of customers wronged.
Originally Posted by 1JDM911
the chronicle of threads & evidences have added up to be a series of continual scam by this said vendor, dating as far back a more than a year ago, not resolved, never did; and multiple forum members have provided their proof on exchange of communications, to no end, and the products were never delivered this whole time.
said vendor made the very same excuse over and over, even till today.
Originally Posted by deadlyvt
you had a change of heart? On another thread you asked why this vendor was still allowed to post add, seemingly now you can't see why they wouldn't ?
Originally Posted by Jasonoff
Nope. I think this guy is a lying scum bag but if IB is going to axe a vendor, they're not going to air it out in a thread. @Lizard needs to PM @Robb M. and speak up.
EDIT: And if anyone else has similar evidence of the same run around. They also need speak up and PM the person who can actually make the vendor delete happen.
Originally Posted by SEAMG
I’m not sure MBworld moderators are taking this as seriously as they should. Mode Carbon had every chance to address these two members issues but failed at that for months now. I also find it hard to believe these are isolated cases. I’m not sure why some are asking more members to report their bad experience on here, we’ve seen and heard enough to know Mode Carbon are screaming people. I don’t have faith in Mode Carbon any more and I’m not sure I’ve got faith in our moderators either, until we hear from them on this. Likes of BMW forum quickly ended Mode Carbon sponsorship soon after their members reported unaddressed issues…
Originally Posted by Lizard
I haven’t feel the need to post in this thread again until now. Mode Carbon never competed my order, or answered my questions on when it would/could be completed. I ended up filling a charge back with my credit card company to get my payment back. After I started the thread in November of 2022, Mode Carbon then PM me several times asking to remove my post from the form since it’s negatively affecting their business. I let them know what I posted were my true experience with them up until that point, and that I would update the post if that experience change (i.e. they fix their errors). But they never did. They were way more responsive with these correspondences than they were with any of my previous email/PM asking about the status of this order in the previous four months.
During the last five months, three others from members, who have not publicly posted in this thread, had PM me telling me that they had similar experiences with Mode Carbon. I ask that they come out publicly here too so it doesn’t seems like only a few of us are in this boat.
I too run my own business so I know that it’s hard to please every customers. But I also know the baseline etiquette is to make a promise and deliver on it. And when you can’t do so, own it, apologize for it, and make it right. None of that were done with this vendor.
It’s no surprise that other forums had cut it with Mode Carbon. Let’s see how long it takes for this to happen here.
Originally Posted by Jasonoff
@Lizard , can you have them all PM @Robb M.. If there are 3 others that makes 5 members in total with the same experience. That should be enough evidence to remove them as a sponsor and prevent other members from making the same mistake.
Originally Posted by pbaylog
I need to weigh in here as well. This should not be taken lightly. I had the exact same experience two years ago. The same saga went on for 6 months or more until i finally received product. It was brutal and reading all of these comments lately brought back all the bad memories. I sure don't see this as only a few people being affected. Seems much more chronic than that and should be treated with seriousness.
Originally Posted by Lizard
Thank you pbaylog for the post. Also a thank you to the other senior member who sent the PM to admin yesterday and included me on it. Your experience echo what I and other have been through with this vendor. There are more than just one or two people in this boat.
Originally Posted by Accidental L8 apex
Once finally delivered, which seems still hasn't happened here, is Mode's quality worth the price hike over nearly every other brand I can find?
Originally Posted by BLKROKT
No. In fact it’s much worse - very thin carbon veneer with no support structure, easily damaged. RWCarbon holds up far better.
Originally Posted by Accidental L8 apex
Good to know as RW is what I have bookmarked once mechanicals are where I want them. 👍
Originally Posted by chrisridebike8
i had RW Carbon. I had their spoiler and diffuser. No issues with either one.
Originally Posted by MayhemD90
You're sorely mistaken as I've pointed out to you other users on this site that have been ripped off by mode carbon (here's most recent user CryptoNerd that I pointed out in another thread exactly one month ago). https://mbworld.org/forums/w213-amg/...ml#post8757292 You / MB World continue to enable his antics his by allowing him to be a sponsor on here - keep it up and MBworld's reputation will go down just like his.
Originally Posted by MayhemD90
He's done the same to me, says he'll send complimentary replacement (even though he never shipped my original order) but still NOTHING.
See below - sounds like $45k in chargebacks which means no product. I have never received any products.
You're surprised by the amount of chargebacks given you never delivered the goods? And when you say offered a free replacement, did you actually send the replacement or just more lip service like usual?
Originally Posted by MichaelNg
Coming from the BMW forum and Mode Carbon has been banned for a long time there.
an offer coming years later without delivery = still false promises
nothing has changed.
your history of bad business ethic was how your company has earned this negative reputation, you are not the victim here, dancing around the issue won't clean anything up.
you took the order, has the customer info, man up & deliver, otherwise bye Felicia.
Originally Posted by 1JDM911
this thread should be sticky with such helpful reminders to steer away from mode carbon; until then, it will be bumped to the top every time that scammer bump one of his own.
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