My Negative Experience with Mode Carbon – Moderators Please Read
#126
I’m not sure MBworld moderators are taking this as seriously as they should. Mode Carbon had every chance to address these two members issues but failed at that for months now. I also find it hard to believe these are isolated cases. I’m not sure why some are asking more members to report their bad experience on here, we’ve seen and heard enough to know Mode Carbon are screaming people. I don’t have faith in Mode Carbon any more and I’m not sure I’ve got faith in our moderators either, until we hear from them on this. Likes of BMW forum quickly ended Mode Carbon sponsorship soon after their members reported unaddressed issues…
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MayhemD90 (05-10-2023)
#127
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Thread Starter
During the last five months, three others from members, who have not publicly posted in this thread, had PM me telling me that they had similar experiences with Mode Carbon. I ask that they come out publicly here too so it doesn’t seems like only a few of us are in this boat.
I too run my own business so I know that it’s hard to please every customers. But I also know the baseline etiquette is to make a promise and deliver on it. And when you can’t do so, own it, apologize for it, and make it right. None of that were done with this vendor.
It’s no surprise that other forums had cut it with Mode Carbon. Let’s see how long it takes for this to happen here.
#128
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I need to weigh in here as well. This should not be taken lightly. I had the exact same experience two years ago. The same saga went on for 6 months or more until i finally received product. It was brutal and reading all of these comments lately brought back all the bad memories. I sure don't see this as only a few people being affected. Seems much more chronic than that and should be treated with seriousness.
#130
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I need to weigh in here as well. This should not be taken lightly. I had the exact same experience two years ago. The same saga went on for 6 months or more until i finally received product. It was brutal and reading all of these comments lately brought back all the bad memories. I sure don't see this as only a few people being affected. Seems much more chronic than that and should be treated with seriousness.
#132
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No. In fact it’s much worse - very thin carbon veneer with no support structure, easily damaged. RWCarbon holds up far better.
#134
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#135
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Got a free keychain. Totally worth not getting a $700 part.
What's funny is the first tracking number listed in this thread is still in the label created state.
https://www.fedex.com/fedextrack/?tr...510401322~FDEG
ANTICIPATED SHIP DATE 8/5/22 <---
What's funny is the first tracking number listed in this thread is still in the label created state.
https://www.fedex.com/fedextrack/?tr...510401322~FDEG
ANTICIPATED SHIP DATE 8/5/22 <---
@Robb M. I was surprised to see his product showcase threads re-opened while there are still unresolved matters. In this thread alone there are 4 members that have complained and I don't believe they have been made whole. Believe me, I wish it was resolved - he just has to actually follow through with his commitments and at this point, its fulfilling his offer to ship complimentary parts for the inconveniences he's caused. Its not difficult nor unreasonable. I will definitely status this thread if it ever actually gets resolved, but as I said previously, this is NOT resolved until he delivers.
During the summer I was receiving medical attention. We are very sorry for the delays and we promise that we will provide the parts.
#136
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No one is questioning your health claims or that you had some personal issues going on . But if you take funds to provide a service or hood you have to deliver. If you can't you don't accept payment and or you tell people look it's going to be months or years to get your product you purchased due to these issues. Your replies to emails sugguests a never ending live of excuses and poor customer service. You haven't delivered or provided the parts people have ordered yet you are placing adds looking for more orders. Doesn't add up... your postings on this forum look unprofessional and smell of bs. Unfortunate I think you have done serious damage to your credibility. Not sure how that's hard to understand or what you think posting endless posts about you had life problems two years ago would solve this. People paid, and never received no excuses no thus that abd the other. It's that simple
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'12 C63BS "SlickTop", '08 CLK63BS, '16 E63S wagon, '12 CLS63, amongst other non-Merc toys
#141
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I’m confused. Do people either have their money back or the product at this point? How can this guy keep getting away with this? Credit card chargebacks should resolve this quickly, no?
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#142
Well at least the moderators were able to delete my snarky comment.
#143
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No one is questioning your health claims or that you had some personal issues going on . But if you take funds to provide a service or hood you have to deliver. If you can't you don't accept payment and or you tell people look it's going to be months or years to get your product you purchased due to these issues. Your replies to emails sugguests a never ending live of excuses and poor customer service. You haven't delivered or provided the parts people have ordered yet you are placing adds looking for more orders. Doesn't add up... your postings on this forum look unprofessional and smell of bs. Unfortunate I think you have done serious damage to your credibility. Not sure how that's hard to understand or what you think posting endless posts about you had life problems two years ago would solve this. People paid, and never received no excuses no thus that abd the other. It's that simple
#144
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#145
#146
Coming from the BMW forum and Mode Carbon has been banned for a long time there.
https://www.m3post.com/forums//member.php?userid=103954
There are also many BMW owners had been scammed - https://www.m3post.com/forums/showth...1#post30118621
https://www.m3post.com/forums//member.php?userid=103954
There are also many BMW owners had been scammed - https://www.m3post.com/forums/showth...1#post30118621
#147
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an offer coming years later without delivery = still false promises
nothing has changed.
your history of bad business ethic was how your company has earned this negative reputation, you are not the victim here, dancing around the issue won't clean anything up.
you took the order, has the customer info, man up & deliver, otherwise bye Felicia.
nothing has changed.
you took the order, has the customer info, man up & deliver, otherwise bye Felicia.
#148
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'12 C63BS "SlickTop", '08 CLK63BS, '16 E63S wagon, '12 CLS63, amongst other non-Merc toys
Coming from the BMW forum and Mode Carbon has been banned for a long time there.
https://www.m3post.com/forums//member.php?userid=103954
There are also many BMW owners had been scammed - https://www.m3post.com/forums/showth...1#post30118621
https://www.m3post.com/forums//member.php?userid=103954
There are also many BMW owners had been scammed - https://www.m3post.com/forums/showth...1#post30118621
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BLKROKT (05-13-2023)
#149
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In spite of these "issues" there never seems to be an inability to post pics or ads. I don't have a dog in this fight, but appreciate the experiences members here have shared. They're very reminiscent to me of a former custom mountain bike company (really a one man show) who took on more orders than he could handle, which led to more debt to meet demand, which led to a great bike builder being exposed as a poor business person. At least he had the ***** to make everyone whole and admit the error in his ways. No excuses, no BS, just took responsibility and then went on his way. Mostly posting this to keep the thread at the top having seen the latest ad in the pics post.
Where's my order????? STILL NOT RESOLVED and I will continue to leave you NEGATIVE FEEDBACK wherever possible until you RESOLVE THIS.
@Robb M. I thought you were going to remove Mode Carbon's advertisement threads until this was resolved??
@Robb M. I thought you were going to remove Mode Carbon's advertisement threads until this was resolved??
I was assured this had been taken care of. @Mode Carbon what's the deal?
@Robb M. still NOT resolved and I am pretty sure others are also in my same boat. In your original post today you indicated you would remove all Mode Carbon's threads by the end of day without a satisfactory response.... he has several product threads but here are just a few. His threads should ALL be removed until he resolves these issues. I wouldn't have ordered from his if it weren't for his ads here on MBWorld...
Beginning to think there's some behind the scenes dealings / rev share occurring otherwise why would MB World want to risk tarnishing their brand and reputation for one lousy vendor??
Mode Carbon never came back to address the very people he took advantage of.... @Robb M. indicated last week (April 3rd) you were going to remove all of his threads by end of day if he didn't provide a satisfactory response.
Mode Carbon never came back to address the very people he took advantage of.... @Robb M. indicated last week (April 3rd) you were going to remove all of his threads by end of day if he didn't provide a satisfactory response.
Maybe there was a satiafactory response in private 😏. Definitely not to these customers though, as you state it leaves the impression of lack of professionalism by the forum controllers themselves at this point. How someone with multiple different people sharing the same stories and the same endless stories as to why they can't be helped is still allowed to post otherwise is kind of confusing
If *I* took money from *you* and never delivered a for sale item, made up a bunch of sob stories and excuses and posted them here for the world to see, and STILL kept taking money from people on this forum, you can be sure as shďt I’d be banned from the forum in a heartbeat.
I'm sure IB is investigating behind the scenes. You can't just dump a vendor from a forum post. If anyone else has been treated the same way as @Lizard and @MayhemD90 with clear evidence (like what was posted here) I suggest you contact @Robb M. via PM and provide such evidence.
the chronicle of threads & evidences have added up to be a series of continual scam by this said vendor, dating as far back a more than a year ago, not resolved, never did; and multiple forum members have provided their proof on exchange of communications, to no end, and the products were never delivered this whole time.
said vendor made the very same excuse over and over, even till today.
said vendor made the very same excuse over and over, even till today.
Nope. I think this guy is a lying scum bag but if IB is going to axe a vendor, they're not going to air it out in a thread. @Lizard needs to PM @Robb M. and speak up.
EDIT: And if anyone else has similar evidence of the same run around. They also need speak up and PM the person who can actually make the vendor delete happen.
EDIT: And if anyone else has similar evidence of the same run around. They also need speak up and PM the person who can actually make the vendor delete happen.
I’m not sure MBworld moderators are taking this as seriously as they should. Mode Carbon had every chance to address these two members issues but failed at that for months now. I also find it hard to believe these are isolated cases. I’m not sure why some are asking more members to report their bad experience on here, we’ve seen and heard enough to know Mode Carbon are screaming people. I don’t have faith in Mode Carbon any more and I’m not sure I’ve got faith in our moderators either, until we hear from them on this. Likes of BMW forum quickly ended Mode Carbon sponsorship soon after their members reported unaddressed issues…
I haven’t feel the need to post in this thread again until now. Mode Carbon never competed my order, or answered my questions on when it would/could be completed. I ended up filling a charge back with my credit card company to get my payment back. After I started the thread in November of 2022, Mode Carbon then PM me several times asking to remove my post from the form since it’s negatively affecting their business. I let them know what I posted were my true experience with them up until that point, and that I would update the post if that experience change (i.e. they fix their errors). But they never did. They were way more responsive with these correspondences than they were with any of my previous email/PM asking about the status of this order in the previous four months.
During the last five months, three others from members, who have not publicly posted in this thread, had PM me telling me that they had similar experiences with Mode Carbon. I ask that they come out publicly here too so it doesn’t seems like only a few of us are in this boat.
I too run my own business so I know that it’s hard to please every customers. But I also know the baseline etiquette is to make a promise and deliver on it. And when you can’t do so, own it, apologize for it, and make it right. None of that were done with this vendor.
It’s no surprise that other forums had cut it with Mode Carbon. Let’s see how long it takes for this to happen here.
During the last five months, three others from members, who have not publicly posted in this thread, had PM me telling me that they had similar experiences with Mode Carbon. I ask that they come out publicly here too so it doesn’t seems like only a few of us are in this boat.
I too run my own business so I know that it’s hard to please every customers. But I also know the baseline etiquette is to make a promise and deliver on it. And when you can’t do so, own it, apologize for it, and make it right. None of that were done with this vendor.
It’s no surprise that other forums had cut it with Mode Carbon. Let’s see how long it takes for this to happen here.
I need to weigh in here as well. This should not be taken lightly. I had the exact same experience two years ago. The same saga went on for 6 months or more until i finally received product. It was brutal and reading all of these comments lately brought back all the bad memories. I sure don't see this as only a few people being affected. Seems much more chronic than that and should be treated with seriousness.
You're sorely mistaken as I've pointed out to you other users on this site that have been ripped off by mode carbon (here's most recent user CryptoNerd that I pointed out in another thread exactly one month ago). https://mbworld.org/forums/w213-amg/...ml#post8757292 You / MB World continue to enable his antics his by allowing him to be a sponsor on here - keep it up and MBworld's reputation will go down just like his.
He's done the same to me, says he'll send complimentary replacement (even though he never shipped my original order) but still NOTHING.
See below - sounds like $45k in chargebacks which means no product. I have never received any products.
You're surprised by the amount of chargebacks given you never delivered the goods? And when you say offered a free replacement, did you actually send the replacement or just more lip service like usual?
See below - sounds like $45k in chargebacks which means no product. I have never received any products.
You're surprised by the amount of chargebacks given you never delivered the goods? And when you say offered a free replacement, did you actually send the replacement or just more lip service like usual?
Coming from the BMW forum and Mode Carbon has been banned for a long time there.
https://www.m3post.com/forums//member.php?userid=103954
There are also many BMW owners had been scammed - https://www.m3post.com/forums/showth...1#post30118621
https://www.m3post.com/forums//member.php?userid=103954
There are also many BMW owners had been scammed - https://www.m3post.com/forums/showth...1#post30118621
an offer coming years later without delivery = still false promises
nothing has changed.
your history of bad business ethic was how your company has earned this negative reputation, you are not the victim here, dancing around the issue won't clean anything up.
you took the order, has the customer info, man up & deliver, otherwise bye Felicia.
nothing has changed.
your history of bad business ethic was how your company has earned this negative reputation, you are not the victim here, dancing around the issue won't clean anything up.
you took the order, has the customer info, man up & deliver, otherwise bye Felicia.
#150
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Ragunarok (05-13-2023)