Car was just built.... NO POWER FOLDING MIRRORS!!!!
10-26-2016, 08:04 AM
#76
MBWorld Fanatic!
You're not shipping cars and holding inventory and not making profit? Yea right.
They made a conscious decision to make the cars (these types of issues don't leave an automotive factory in today's world). They even skirted around it by changing the option codes. The biggest problem here is changing it without telling the customers who had custom orders. That right there is a huge problem.
As for the ppl who cancel the orders, I bet they don't care much. This is an AMG, someone else will buy it shortly after you.
In the end, the consumer loses either way and MB continues on without a hiccup.
10-26-2016, 10:48 AM
#77
MBWorld Fanatic!
Thread Starter
In the end, the QC dept doesn't run a business, the finance dept does.
You're not shipping cars and holding inventory and not making profit? Yea right.
They made a conscious decision to make the cars (these types of issues don't leave an automotive factory in today's world). They even skirted around it by changing the option codes. The biggest problem here is changing it without telling the customers who had custom orders. That right there is a huge problem.
As for the ppl who cancel the orders, I bet they don't care much. This is an AMG, someone else will buy it shortly after you.
In the end, the consumer loses either way and MB continues on without a hiccup.
You're not shipping cars and holding inventory and not making profit? Yea right.
They made a conscious decision to make the cars (these types of issues don't leave an automotive factory in today's world). They even skirted around it by changing the option codes. The biggest problem here is changing it without telling the customers who had custom orders. That right there is a huge problem.
As for the ppl who cancel the orders, I bet they don't care much. This is an AMG, someone else will buy it shortly after you.
In the end, the consumer loses either way and MB continues on without a hiccup.
^^^^^ This ^^^^^^
Unfortunately....
10-26-2016, 06:14 PM
#78
It is a QC decision to an extent. Quality control systems are in place to prevent things like this from happening. QC is supposed to throw a hissy fit and prevent these cars from leaving the factory missing parts. However, that is clearly not happening.
I also believe QC is severely lacking on these cars in general. I dropped my C63S sedan off today (15 days and 348mi after picking it up) to have the rear trunk spoiler, both night package side trim pieces, and part of the front bumper/splitter replaced. They are all starting to fall off the car. I know people have had this issue before, but this is now the 3rd year of production on these cars. You would think they would have found some better tape/glue/whatever.
I know your pain. My car didn't get a back-up camera.
Did you pick your car up on the 10th from MB of Buckhead? I got my sedan that day as someone took delivery of a C63S coupe (Selenite with CCBs and CF package). Our sales guy told us that the coupe was missing the power folding mirrors. I think he was trying to make me feel better?
I also believe QC is severely lacking on these cars in general. I dropped my C63S sedan off today (15 days and 348mi after picking it up) to have the rear trunk spoiler, both night package side trim pieces, and part of the front bumper/splitter replaced. They are all starting to fall off the car. I know people have had this issue before, but this is now the 3rd year of production on these cars. You would think they would have found some better tape/glue/whatever.
I know your pain. My car didn't get a back-up camera.
Did you pick your car up on the 10th from MB of Buckhead? I got my sedan that day as someone took delivery of a C63S coupe (Selenite with CCBs and CF package). Our sales guy told us that the coupe was missing the power folding mirrors. I think he was trying to make me feel better?
10-26-2016, 06:14 PM
#79
Spoke with my dealer today. Picking up my C63 sedan next Wednesday. He knew about the deletion of some options. Apparently they know as soon as it leaves factory based on option coding. He said one customer has not accepted delivery of their car. Mine he assures me is completed as ordered, with no deletions on any item. I'm hoping he is right!!
10-27-2016, 11:23 AM
#80
Member
Wow, this is all pretty surprising. Years ago we ordered an MB for my wife and it was delivered as ordered. More recently, we ordered a Porsche and it arrived as ordered. However I can recall people posting on Porsche forums when their SA's notified them of a delay in the build due to a supply issue from an outside vendor. Porsche didn't simply ship the cars and have people discover certain options were missing when they went to take delivery of them. This all makes me a bit nervous about ordering an MB (considering a C43 for the wife, not sure about sedan vs. coupe).
10-27-2016, 02:22 PM
#81
Junior Member
Yeah, after some additional back and forth, they stepped up and made some concessions to compensate for the missing camera. Retrofitting a factory camera is not an option. It was a standalone option for '16, so they used those harnesses, which lack all the provisions for a camera. They offered an aftermarket one, but I passed. I can manage backing into spots just fine using my mirrors and turning my head.
Wow, this is all pretty surprising. Years ago we ordered an MB for my wife and it was delivered as ordered. More recently, we ordered a Porsche and it arrived as ordered. However I can recall people posting on Porsche forums when their SA's notified them of a delay in the build due to a supply issue from an outside vendor. Porsche didn't simply ship the cars and have people discover certain options were missing when they went to take delivery of them. This all makes me a bit nervous about ordering an MB (considering a C43 for the wife, not sure about sedan vs. coupe).
If I were in your situation, I would order the car. Just make sure you can get a full refund on your deposit if anything is missing. I was fortunate enough to have only put down a fully refundable deposit to order the car, so walking away was an option for me. Also, have a back up plan in the event that you do not take delivery of the car you ordered. (i.e. keep your current car, have an alternative choice, etc)
10-27-2016, 10:03 PM
#82
Member
If I were in your situation, I would order the car. Just make sure you can get a full refund on your deposit if anything is missing. I was fortunate enough to have only put down a fully refundable deposit to order the car, so walking away was an option for me. Also, have a back up plan in the event that you do not take delivery of the car you ordered. (i.e. keep your current car, have an alternative choice, etc)
10-28-2016, 01:16 PM
#83
Junior Member
In the end, the QC dept doesn't run a business, the finance dept does.
You're not shipping cars and holding inventory and not making profit? Yea right.
They made a conscious decision to make the cars (these types of issues don't leave an automotive factory in today's world). They even skirted around it by changing the option codes. The biggest problem here is changing it without telling the customers who had custom orders. That right there is a huge problem.
As for the ppl who cancel the orders, I bet they don't care much. This is an AMG, someone else will buy it shortly after you.
In the end, the consumer loses either way and MB continues on without a hiccup.
You're not shipping cars and holding inventory and not making profit? Yea right.
They made a conscious decision to make the cars (these types of issues don't leave an automotive factory in today's world). They even skirted around it by changing the option codes. The biggest problem here is changing it without telling the customers who had custom orders. That right there is a huge problem.
As for the ppl who cancel the orders, I bet they don't care much. This is an AMG, someone else will buy it shortly after you.
In the end, the consumer loses either way and MB continues on without a hiccup.
After reading what others are experiencing here in the forums, stateside dealers seems to be the ones eating it (e.g. price reduction, free maintenance plan, etc.). Unless MB compensates these dealers, I suspect they'll probably end up with a class-action lawsuit.
10-28-2016, 02:56 PM
#84
MBWorld Fanatic!
Thread Starter
Actually, in my case, it's the dealer that ended up losing. Because I refused the build, they had to get me another production date, and they had to compensate me to keep me as a customer.
After reading what others are experiencing here in the forums, stateside dealers seems to be the ones eating it (e.g. price reduction, free maintenance plan, etc.). Unless MB compensates these dealers, I suspect they'll probably end up with a class-action lawsuit.
After reading what others are experiencing here in the forums, stateside dealers seems to be the ones eating it (e.g. price reduction, free maintenance plan, etc.). Unless MB compensates these dealers, I suspect they'll probably end up with a class-action lawsuit.
In Germany, the refusal of a build is little easier because you can get a new build date and it's likely a 2-4 week delay. In the US, it's a 2-3 month delay....
10-28-2016, 05:19 PM
#85
Junior Member
Glad you got compensated. You're correct in that it is much easier to refuse since my pickup point is right here in Sindelfingen and my dealer has a direct relationship with them. However, my car is also US-spec so I also have to wait until mid-Feb for my build date. /cry
Last edited by Sawadeeka; 10-28-2016 at 05:22 PM.
10-28-2016, 05:23 PM
#86
MBWorld Fanatic!
Thread Starter
Glad you got compensated. You're correct in that it is much easier to refuse since my pickup point is right here in Sindelfingen and my dealer has a direct relationship with them. However, my car is also US-spec so I also have to wait until mid-Feb for my build date. /cry
Mid-Feb for build is crazy!
They must be very behind on build or parts....
One of the two!!!!
10-29-2016, 09:09 AM
#88
10-29-2016, 09:37 AM
#89
MBWorld Fanatic!
Thread Starter
Originally Posted by diewithme
Damm!! They need to eat my a$$ ... nicely said
I think you'll have more luck getting them to buy you dinner first...
LOL
10-29-2016, 05:05 PM
#91
Senior Member
10-29-2016, 05:50 PM
#92
Looks like it happens on the early build coupes...both C43 and C63.
That just sucks. But for those of you who got reimbursement from MBUSA, I would take it. For those of you who think the mirror is a must have, I don't know what to say, I feel sorry.
That just sucks. But for those of you who got reimbursement from MBUSA, I would take it. For those of you who think the mirror is a must have, I don't know what to say, I feel sorry.
10-29-2016, 06:15 PM
#93
Senior Member
My dealer has agreed to "try" to retrofit. Should be possible from what I've seen on other MBs. They're working to order the parts currently. Door switch is not yet available in US or via Germany. Coding will be another hurdle. Given it's been a month, I'm also asking for some compensation along with a promise to keep trying on the retrofit at their expense.
11-09-2016, 12:18 PM
#94
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C63s coupe
My dealer has agreed to "try" to retrofit. Should be possible from what I've seen on other MBs. They're working to order the parts currently. Door switch is not yet available in US or via Germany. Coding will be another hurdle. Given it's been a month, I'm also asking for some compensation along with a promise to keep trying on the retrofit at their expense.
11-09-2016, 03:00 PM
#95
Super Member
My dealer has agreed to "try" to retrofit. Should be possible from what I've seen on other MBs. They're working to order the parts currently. Door switch is not yet available in US or via Germany. Coding will be another hurdle. Given it's been a month, I'm also asking for some compensation along with a promise to keep trying on the retrofit at their expense.
11-09-2016, 03:04 PM
#96
Senior Member
Coding the modules in COMAND is doable. Has been done before, specifically for the folding mirror retrofit. Not a big deal.
11-09-2016, 06:48 PM
#97
MBWorld Fanatic!
Thread Starter
The software is the easiest part of this.... I would be WAY more concerned about the mechanics, tearing apart door panels, etc.. Modules and coding, easy breezy.
11-09-2016, 07:48 PM
#98
Senior Member
They're keeping it another day or two to work on the transmission issue (I've posted separately about this). The tech did verify there's a problem, but they've had to open a technical case with MBUSA for help on how to fix it.
11-09-2016, 10:11 PM
#99
MBWorld Fanatic!
Thread Starter
Originally Posted by jhillman
After weeks of haggling and not taking "no" for an answer on the retrofit (even while MBUSA the whole time has told me it's not possible as recently as last Friday), I got my dealer to agree to try the retrofit. I dropped it off yesterday morning, and as of today, my SA told me the power folding mirrors and correct door switch have been installed, and the car coded! I can provide specifics once I get the service record when I pick up my car. Meanwhile, don't let anyone tell you the retrofit is not possible.
They're keeping it another day or two to work on the transmission issue (I've posted separately about this). The tech did verify there's a problem, but they've had to open a technical case with MBUSA for help on how to fix it.
They're keeping it another day or two to work on the transmission issue (I've posted separately about this). The tech did verify there's a problem, but they've had to open a technical case with MBUSA for help on how to fix it.
11-10-2016, 08:14 AM
#100
MBWorld Fanatic!
After weeks of haggling and not taking "no" for an answer on the retrofit (even while MBUSA the whole time has told me it's not possible as recently as last Friday), I got my dealer to agree to try the retrofit. I dropped it off yesterday morning, and as of today, my SA told me the power folding mirrors and correct door switch have been installed, and the car coded! I can provide specifics once I get the service record when I pick up my car. Meanwhile, don't let anyone tell you the retrofit is not possible.
They're keeping it another day or two to work on the transmission issue (I've posted separately about this). The tech did verify there's a problem, but they've had to open a technical case with MBUSA for help on how to fix it.
They're keeping it another day or two to work on the transmission issue (I've posted separately about this). The tech did verify there's a problem, but they've had to open a technical case with MBUSA for help on how to fix it.
Good to know we can retrofit if we absolutely want to.
