VOIDING WARRANTY?
Member
Joined: Aug 2016
Posts: 248
Likes: 19
2017 C63s Sedan | 2016 Yukon XL Denali
Okay, let me start with this: You can't "void the warranty" with aftermarket parts.
Here is what can happen: The dealer can deny a claim based on you having installed aftermarket parts.
What this means is that if you go to the dealer for something wrong with your car and they determine that it's possible the aftermarket parts you installed may have caused the problem, MB can simply deny the warranty claim. For example, if you put on the HAS springs and then have an issue with a control arm, it's likely you will be denied the claim to have the control arm fixed under warranty. If, for example, you had an issue with the turbo, having the KW HAS wouldn't make a difference.
So basically, by installing aftermarket springs, you give up all suspension warranty.
Other option is to keep the OEM everything and if something goes wrong, stock out and take it to the dealer (done this myself a couple times with previous cars).
Here is what can happen: The dealer can deny a claim based on you having installed aftermarket parts.
What this means is that if you go to the dealer for something wrong with your car and they determine that it's possible the aftermarket parts you installed may have caused the problem, MB can simply deny the warranty claim. For example, if you put on the HAS springs and then have an issue with a control arm, it's likely you will be denied the claim to have the control arm fixed under warranty. If, for example, you had an issue with the turbo, having the KW HAS wouldn't make a difference.
So basically, by installing aftermarket springs, you give up all suspension warranty.
Other option is to keep the OEM everything and if something goes wrong, stock out and take it to the dealer (done this myself a couple times with previous cars).
MBWorld Fanatic!
Joined: May 2005
Posts: 2,925
Likes: 170
From: Naples FL
2021 Porsche TTS
Mikey is right but I will add that it depends on the dealership. Some dealers have a strict policy that they will not touch a car that is not 100% stock and some others sell tunes and after market parts to enhance the bottom line and service their clientele.
Trying to fight the "mothership" if a claim is being denied (even if by law they should) is an uphill battle that is usually not worth the $$ and the time so find a dealer who is willing to work with you
Trying to fight the "mothership" if a claim is being denied (even if by law they should) is an uphill battle that is usually not worth the $$ and the time so find a dealer who is willing to work with you
Member
Joined: Aug 2016
Posts: 248
Likes: 19
2017 C63s Sedan | 2016 Yukon XL Denali
Mikey is right but I will add that it depends on the dealership. Some dealers have a strict policy that they will not touch a car that is not 100% stock and some others sell tunes and after market parts to enhance the bottom line and service their clientele.
Trying to fight the "mothership" if a claim is being denied (even if by law they should) is an uphill battle that is usually not worth the $$ and the time so find a dealer who is willing to work with you
Trying to fight the "mothership" if a claim is being denied (even if by law they should) is an uphill battle that is usually not worth the $$ and the time so find a dealer who is willing to work with you
Member
Joined: May 2017
Posts: 95
Likes: 2
C63S
Spot on! I had a Mazda that busted two transmissions. First time I got it fixed at the dealer I bought the car from - no issues at all. The second time I brought it to a new dealer and they gave me this whole thing about it's going to matter "how it was driven" if they will fix the car or not (this was a Mazdaspeed 3 - and meant to be driven kindof hard). Left there, took it to the OG dealer and BAM, got it rebuilt, no problem.
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Senior Member
Joined: Mar 2016
Posts: 497
Likes: 55
From: The NH
2016 Cardinal Red AMG C63 S
So if you swap your wheels and a turbo lets go, you're on your own? I find it very difficult to believe that any dealer would attempt to take a stand like that, especially in the face of Magnuson-Moss.
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Super Member
Joined: Jun 2015
Posts: 643
Likes: 92
From: Houston, TX
'15 C63S
What we all have to remember is that the dealerships are not the ones that determine if a warranty claim goes through or not. It's MB that does this determination based upon the support and diagnostics that the dealership provides MB with.
A dealership can't on a whim approve a warranty claim without MB's approval, so if MB denies the claim there really is nothing the dealership can do for you other than fix the issue on the customer's dime. Some dealerships try harder than others to provide MB with as much support as possible, and some dealership do a half-assed effort with the claims. But at the end of the day it isn't up to them what the final verdict is.
A dealership can't on a whim approve a warranty claim without MB's approval, so if MB denies the claim there really is nothing the dealership can do for you other than fix the issue on the customer's dime. Some dealerships try harder than others to provide MB with as much support as possible, and some dealership do a half-assed effort with the claims. But at the end of the day it isn't up to them what the final verdict is.
Super Member
Joined: Dec 2015
Posts: 812
Likes: 86
From: Springboro, OH
16 GLC 19 Volvo XC40 06Corvette Z06
What we all have to remember is that the dealerships are not the ones that determine if a warranty claim goes through or not. It's MB that does this determination based upon the support and diagnostics that the dealership provides MB with.
A dealership can't on a whim approve a warranty claim without MB's approval, so if MB denies the claim there really is nothing the dealership can do for you other than fix the issue on the customer's dime. Some dealerships try harder than others to provide MB with as much support as possible, and some dealership do a half-assed effort with the claims. But at the end of the day it isn't up to them what the final verdict is.
A dealership can't on a whim approve a warranty claim without MB's approval, so if MB denies the claim there really is nothing the dealership can do for you other than fix the issue on the customer's dime. Some dealerships try harder than others to provide MB with as much support as possible, and some dealership do a half-assed effort with the claims. But at the end of the day it isn't up to them what the final verdict is.
The defective component part number is entered in this program and the program tells the user if the component is covered.
Member
Joined: Aug 2016
Posts: 248
Likes: 19
2017 C63s Sedan | 2016 Yukon XL Denali
Super Member
Joined: Jun 2015
Posts: 643
Likes: 92
From: Houston, TX
'15 C63S
The warranty program used is just a way of expediting the claim process between MB and the dealer.
It's still MB that determines if warranty work is approved. regardless of whether it's with a program or with whatever other methods that could be used. The point is that the approval process is completely out of the dealership's hands. It's all MB.
Super Member
Joined: May 2014
Posts: 640
Likes: 70
EQS 580+ SUV, G550, Porsche Taycan Turbo S, McLaren Artura Spider
This may be true, but the approval/denial process takes into account the dealer's comments about whether or not they believe aftermarket/improper use caused the issue in the first place. A mod-friendly dealer will typically look the other way or at least know that A doesn't necessarily cause B. Only when significant repairs are required, where MB sends an inspector, will the dealer be completely removed from the equation.
Super Member
Joined: Jun 2015
Posts: 643
Likes: 92
From: Houston, TX
'15 C63S
This may be true, but the approval/denial process takes into account the dealer's comments about whether or not they believe aftermarket/improper use caused the issue in the first place. A mod-friendly dealer will typically look the other way or at least know that A doesn't necessarily cause B. Only when significant repairs are required, where MB sends an inspector, will the dealer be completely removed from the equation.
A perfect analogy is to compare it to a court of law. The dealerships are the lawyers, and MB is the judge/jury. You can get a crappy public defender that just wants to push paper to make his $150 per case, or you can get OJ Simpson's dream team of lawyers. The verdict could be very different depending on your defense, but ultimately the lawyer doesn't pass the judgement. Only the judge/jury does that.
MBWorld Fanatic!
Joined: Sep 2015
Posts: 2,137
Likes: 263
From: Sydney
AMG GLC63 E-Performance Edition 1
I'm in Australia, I have KW HAS/ wheels etc...
Never had any issues regarding warranty. In fact, when I first has it done I had the guys at the dealership ask me exactly what set up I had cause they had another customer that wanted it done on their car.
Never had any issues regarding warranty. In fact, when I first has it done I had the guys at the dealership ask me exactly what set up I had cause they had another customer that wanted it done on their car.
