Originally Posted by ggonzaga

I refuse to deal with people that don’t take my time seriously. Upon arriving to the dealership my service advisor and a small man were standing against my car parked outside. My SA introduced me to the small man- he is the service director. The idiot proceeds to shake my hand and say “hi, and who are you?” In the most condescending way. Buddy you’re laying your *** against my car, who the **** do you think I am? He proceeded to interrupt me every time I spoke and started to ask me if I had tuned the car or taken the car to the track (I’ve done neither). My car sat there for the entire day for no reason. The steering wheel wasn’t resolved and my brake pads weren’t either. I wasn’t going to leave my car there for another two days for no reason. I’m not using my protection plan anymore. I bought the pads and rotors from Brembo and I’m either having the guys at Brabus install it or a competing dealership. I just wanted to have dropped off the car yesterday and at least drive off with new brake pads in the afternoon. Now the GM texted me saying that they’ll know within 4 hours when the inspectors are on the way and that they’ll come get my car from wherever it is. No I can’t do that. My time was already wasted and the fact that they offer these protection packages without time efficiency is ridiculous. You guys can give me all the **** you want for making this thread, but I don’t have time to sit on my *** and do nothing for two days. My time is valuable and I don’t do business with someone that doesn’t recognize that. As for the loaner, another dealership has GLC63 and GLE63 loaners and they didn’t want me to go there, which is why I said give me the E63 or whatever if you want me to leave the car here. I’m not going to inconvenience myself because of their own bureaucracy. I don’t pay $1500 a month for that kind of bureaucracy to shake up my week. Furthermore Tinted windows are a must for me for several personal motives. They never told me to go elsewhere, but my SA and the service director said they can’t stop me from going somewhere else to resolve the steering wheel issue. And no, I maintain my car just fine. I brought it in as soon as the brake pad wear warning came on (the next day- it was 1 am when it came on) and I was told I had under 2mm.

The only admirable thing was that upon reviewing my dash cam footage, everyone in the service dept seemed to know I had a dash cam and they made it obvious:
”hey man give me a ride”
”it has the camera”
”ohhh it got the camera?”
*yells to someone else* “IT GOT A CAMERA”

Why do they care so much I wonder?

Originally Posted by ggonzaga

funny, everyone here thinks I’m this huge ***** but I had a flawless relationship with this dealership for the past five years. I’ve heard bad things about them but I never experienced them myself. The purchasing process of all of our cars always went great and never had issues with service. Once I caught a technician driving my car at over 75 mph after installing new tires and once talking to the service director at the time about my concerns they gave me the service for free. I’ve been invited to events, I went to see the GT63S when the demo car came to the dealership, etc. I always had a great experience with them so I was not only shocked that they were giving me so much trouble for something as simple as switching my brake pads and rotors. I understood the steeering wheel but I thought that at least they could get the brake pads and rotors handled in the same day, but they didn’t. They instead thought I should wait even longer for someone to give the green light. At this point I have no problem paying the +/- $1000 repair for the brakes instead of using my protection package (I had brake pads replaced before and didn’t even know I had this until finance manager that knows me well told me to check), but I’m not going to do it there after having reviwed my dashcam footage. If my service advisor tells the porter “don’t say anything, don’t speed, don’t even put it in sport because there’s a camera” what does this say about their practices with our cars while they’re at service? And after someone asks to get a ride in the car. My dash cam was what kept them from doing something stupid with my car, so that just takes away my trust in the service department. They sped in my car before and that was properly handled, or at least I like to think it was. I’m going to take my car elsewhere for the service and I have no incentive to continue this relationship. I know about ten to fifteen employees from the dealership by a first name basis and when I had this problem, everyone knew about it and did what they could. But arriving there I received very bad treatment from the people that didn’t know me and didn’t consider me as a valuable customer despite a loyal relationship to the brand and the store. It’s not about the loaner or that they didn’t give me a new steering wheel, or that I didn’t “get my way” but rather because I left my car there for nothing to be done to it except be driven by porters tempted to give it some gas and they wanted me to keep it there for even longer. Meanwhile one of our other cars needed new pads and it was resolved the same day. It makes no sense as to why this is a different case with my AMG.

Originally Posted by ggonzaga

funny, everyone here thinks I’m this huge ***** but I had a flawless relationship with this dealership for the past five years. I’ve heard bad things about them but I never experienced them myself. The purchasing process of all of our cars always went great and never had issues with service. Once I caught a technician driving my car at over 75 mph after installing new tires and once talking to the service director at the time about my concerns they gave me the service for free. I’ve been invited to events, I went to see the GT63S when the demo car came to the dealership, etc. I always had a great experience with them so I was not only shocked that they were giving me so much trouble for something as simple as switching my brake pads and rotors. I understood the steering wheel but I thought that at least they could get the brake pads and rotors handled in the same day, but they didn’t. They instead thought I should wait even longer for someone to give the green light. At this point I have no problem paying the +/- $1000 repair for the brakes instead of using my protection package (I had brake pads replaced before and didn’t even know I had this until finance manager that knows me well told me to check), but I’m not going to do it there after having reviewed my dashcam footage. If my service advisor tells the porter “don’t say anything, don’t speed, don’t even put it in sport because there’s a camera” what does this say about their practices with our cars while they’re at service? And after someone asks to get a ride in the car. My dash cam was what kept them from doing something stupid with my car, so that just takes away my trust in the service department. They sped in my car before and that was properly handled, or at least I like to think it was. I’m going to take my car elsewhere for the service and I have no incentive to continue this relationship. I know about ten to fifteen employees from the dealership by a first name basis and when I had this problem, everyone knew about it and did what they could. But arriving there I received very bad treatment from the people that didn’t know me and didn’t consider me as a valuable customer despite a loyal relationship to the brand and the store. It’s not about the loaner or that they didn’t give me a new steering wheel, or that I didn’t “get my way” but rather because I left my car there for nothing to be done to it except be driven by porters tempted to give it some gas and they wanted me to keep it there for even longer. Meanwhile one of our other cars needed new pads and it was resolved the same day. It makes no sense as to why this is a different case with my AMG.

Originally Posted by raudiace4

I've never seen any MB dealer loan out AMG vehicles for someone driving S65AMGs or G65 AMGs, let alone some kid driving a C63. They already replaced your steering wheel once under warranty, and you want them to replace a high wear known item again? Also brakes? Since when is wear and tear items covered under any warranty or service plan? Bc I'd like to buy that plan.

Originally Posted by answer223

Cut straight to the chase, what you ask is not reasonable.

Originally Posted by C3504matic

The steering wheel issue is a common one for everyone especially those that use lotions or have oily/sweaty skin . The steering wheel will look like leather if you do not take care of it and even when it looks bad it will come clean with a hours worth of work . When I got my car the steering wheel was brutal but after taking a glass of warm water w/ a small dash of soap and a soft bristle toothbrush and a clean white towel ......it looks like brand new again . You have to clean them ,its simple as that. There are plenty of video's on you tube showing you exactly how to do it and it works . The dealership should know this and I'm surprised they haven't said anything to you and perhaps why Mercedes may be denying any further coverage .

Originally Posted by g2lujinn

You will need to be their very valued customer to be able to load an AMG, and actually brake pads and rotors are covered under warranty for 2 years/40000km whichever comes first, I got mine replaced for free.
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL

Originally Posted by g2lujinn

You will need to be their very valued customer to be able to load an AMG, and actually brake pads and rotors are covered under warranty for 2 years/40000km whichever comes first, I got mine replaced for free.
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL

Originally Posted by g2lujinn

You will need to be their very valued customer to be able to load an AMG, and actually brake pads and rotors are covered under warranty for 2 years/40000km whichever comes first, I got mine replaced for free.
I told them I drive it hard, and they warned me not to take the car to track because that will void all of my warranty, and I asked how would you be able to know ? They said they can tell from the tire wear. You know this is bull**** cuz Mercedes themselves track and test AMGs. LOL

Originally Posted by raudiace4

What qualifies as a very valued customer? I've bought a W212.5 E63 and a 2017 C63s from these guys and yet I don't expect a E63s loaner every time my car is in for service. Best I've gotten was a GLC43 and a GLE43. Usually it's E300 or C/GLC300.

I think you need to tame your expectations a little bit. Also $1500/month for a C63 lease LOL holy **** man.

Originally Posted by ggonzaga

funny, everyone here thinks I’m this huge ***** but I had a flawless relationship with this dealership for the past five years. I’ve heard bad things about them but I never experienced them myself. The purchasing process of all of our cars always went great and never had issues with service. Once I caught a technician driving my car at over 75 mph after installing new tires and once talking to the service director at the time about my concerns they gave me the service for free. I’ve been invited to events, I went to see the GT63S when the demo car came to the dealership, etc. I always had a great experience with them so I was not only shocked that they were giving me so much trouble for something as simple as switching my brake pads and rotors. I understood the steering wheel but I thought that at least they could get the brake pads and rotors handled in the same day, but they didn’t. They instead thought I should wait even longer for someone to give the green light. At this point I have no problem paying the +/- $1000 repair for the brakes instead of using my protection package (I had brake pads replaced before and didn’t even know I had this until finance manager that knows me well told me to check), but I’m not going to do it there after having reviewed my dashcam footage. If my service advisor tells the porter “don’t say anything, don’t speed, don’t even put it in sport because there’s a camera” what does this say about their practices with our cars while they’re at service? And after someone asks to get a ride in the car. My dash cam was what kept them from doing something stupid with my car, so that just takes away my trust in the service department. They sped in my car before and that was properly handled, or at least I like to think it was. I’m going to take my car elsewhere for the service and I have no incentive to continue this relationship. I know about ten to fifteen employees from the dealership by a first name basis and when I had this problem, everyone knew about it and did what they could. But arriving there I received very bad treatment from the people that didn’t know me and didn’t consider me as a valuable customer despite a loyal relationship to the brand and the store. It’s not about the loaner or that they didn’t give me a new steering wheel, or that I didn’t “get my way” but rather because I left my car there for nothing to be done to it except be driven by porters tempted to give it some gas and they wanted me to keep it there for even longer. Meanwhile one of our other cars needed new pads and it was resolved the same day. It makes no sense as to why this is a different case with my AMG.