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ive used the mercedes me app to track my car for valet and even myself. The app has always been accurate. if they can edit ecus I am sure they can edit a video.
Looking at the addresses you posted, all but one are in an exactly straight line that originates from the Eurocharged shop. The South Erie address doesn't line up, but it was also later that the other addresses.
I'm willing to bet that the car lost GPS signal, sensed no changes in direction, and the Mercedes ME app assumed you just drove in a straight line from the Eurocharged shop while the car was running on the dyno. Pretty simple explanation.
Update: Eurocharged called me with proof on camera that the car never left the shop. Lesson learned, never trust Mercedes me app. My apologies to Eurocharged if I made you guys look bad
So I never valet my C. I never let anyone drive it except maybe my girlfriend as a designated driver.. when I drop off the C at a shop, I just politely let them know that I'll have all the tracking turned on in the app....just in case, because I've been burned before. Not taking any chances.
So when you have a problem fixed on your car or have the car tuned, you do not trust the shop to drive your car to make sure it was repaired correctly or to make sure the tune file is right on the street?
I understand people do not want strangers going out and doing 100+ mph pulls or smokey burnouts in their car, but some of this stuff is ridiculous. That app is absolute garbage by the way. I worked at the dealer for years and it was nothing but problems. I know they are a big company, but it would be nice if you tried to make it up to them with a positive review or something. There is nothing more frustrating for a business owner to be bashed over something that never happened.
Last edited by layzie12g; May 22, 2019 at 09:37 PM.
So when you have a problem fixed on your car or have the car tuned, you do not trust the shop to drive your car to make sure it was repaired correctly or to make sure the tune file is right on the street?
I understand people do not want strangers going out and doing 100+ mph pulls or smokey burnouts in their car, but some of this stuff is ridiculous.
That’s right I make them pretend they are driving it and make car noises with their mouth including pops as if it’s in sport + ... of course i let them drive it.. just enable driving journal and speed alert..and give them full disclosure about tracking being on..but not the specifics of which ones.. this has worked well for me. I also ask them if they need to drive it and if so where/how much if they do.
I smell "payoff" or "settlement". No way in hell the Mercedes ME app would have a "phantom" trip...
If it lost GPS signal while inside a metal building and then used the speed/telemetry data from the car during a dyno run, then yes, it very easily could be confused into a "phantom trip".
Look at the addresses listed earlier. Plot them out on a map. They are in a straight line leading from the Eurocharged shop. And the line is perpendicular to the direction that I'm assuming the dyno is set up (pulling straight into the garage doors).
So when you have a problem fixed on your car or have the car tuned, you do not trust the shop to drive your car to make sure it was repaired correctly or to make sure the tune file is right on the street?
I understand people do not want strangers going out and doing 100+ mph pulls or smokey burnouts in their car, but some of this stuff is ridiculous. That app is absolute garbage by the way. I worked at the dealer for years and it was nothing but problems. I know they are a big company, but it would be nice if you tried to make it up to them with a positive review or something. There is nothing more frustrating for a business owner to be bashed over something that never happened.
it's frustrating for me too and i'm not bashing anyone. Neither me or Eurocharged is at fault., its this stupid app. The app alerted me and I simply raised concerns but I wasn't sure how accurate the app was and that if it's normal to drive over an hour for a tune according to the me app. That's why I questioned the accuracy of the app and if it's a joy ride. Not going to dismiss any concerns on a car like this and I work hard to be able to own it. I'm 100% fine with them testing it but just let me know beforehand. With that said, I did apologized and was very respectful. Eurocharged were very professional, polite and responded quickly so of course i'll 100% give them a positive review wherever I can
Last edited by taeko63ess; May 24, 2019 at 02:52 PM.
If it lost GPS signal while inside a metal building and then used the speed/telemetry data from the car during a dyno run, then yes, it very easily could be confused into a "phantom trip".
Look at the addresses listed earlier. Plot them out on a map. They are in a straight line leading from the Eurocharged shop. And the line is perpendicular to the direction that I'm assuming the dyno is set up (pulling straight into the garage doors).
This ^^^ when i leave the car at the dealer for some warranty work the app show me exactly which roads my service advisor was driving on and not a straight line like it's showing me now. There's no doubt that this was a phantom trip as the car never left the shop in the first place
Hey everyone, i''ve never tune any of my car before so if this is a stupid question, please excuse it. I dropped my car off at Eurocharged to have them do the downpipes and ecu. This morning I check the mercedes me app driving journal and it show me the car have been driven for almost an hour. I look up the address of the place that he was driving to and one of them was a dentistry place and a house in some neighborhood. The car is still at a house in a neighborhood and not at Eurocharged. Does this look like he took it out for a joyride? He also exceeded 55mph speed limit that I set and the roads he was driving on is only 40-45 mph limit.
It's absolutely crazy how trigger-happy so many of you are simply because an app told you something. Please see the attached pics, and then try to tell me this isn't a "phantom trip" as someone else coined it earlier.
It's absolutely crazy how trigger-happy so many of you are simply because an app told you something. Please see the attached pics, and then try to tell me this isn't a "phantom trip" as someone else coined it earlier.
WOW!!! This isn't right.... They took your car on a helicopter ride and didn't tell you about it!!! Dumbass app....
It's absolutely crazy how trigger-happy so many of you are simply because an app told you something. Please see the attached pics, and then try to tell me this isn't a "phantom trip" as someone else coined it earlier.
Now, now...don't let Occam's Razor get in the way of some good conjecture, mudslinging, and righteous indignation
It's absolutely crazy how trigger-happy so many of you are simply because an app told you something. Please see the attached pics, and then try to tell me this isn't a "phantom trip" as someone else coined it earlier.
I think a few members of the Iphone generation don't understand how old school vehicle GPS systems work. If the vehicle GPS loses signal it uses compass and vehicle speed to plot the coordinates via dead reckoning. The app interfaces with the onboard GPS and reports what Command is telling it.
This is the exact reason I can drive downtown amongst the skyscrapers and Google maps will completely lose my coordinates while my vehicle GPS will just become less accurate.
If the dyno location interfered with GPS signal this is exactly the result you should have expected from the vehicle GPS.
There is nothing wrong with the tuner's integrity nor is there anything wrong with the app. Fv<king user error to the nth degree here.
Explanation of dead reckoning for kiddies who don't know what a non-virtual map and compass are.
Glad it worked out. I just purchased a Texas EuroCharged Tune and it should arrive next week. They are waiting for their MyGenius order to arrive. I’ll be loading tune myself. Funny, I just called over the weekend and registered for Mercedes Me and it looked cool since it's FREE.
Eurocharged has a great long term reputation and lots of experience on these cars which is why I chose them. Every company will have a few bad reviews and customers that experience issues. As long as once there is an issue, they address and correct it.
Last edited by TexasBenzBandit; Jun 6, 2019 at 11:43 AM.
Hey everyone, i''ve never tune any of my car before so if this is a stupid question, please excuse it. I dropped my car off at Eurocharged to have them do the downpipes and ecu. This morning I check the mercedes me app driving journal and it show me the car have been driven for almost an hour. I look up the address of the place that he was driving to and one of them was a dentistry place and a house in some neighborhood. The car is still at a house in a neighborhood and not at Eurocharged. Does this look like he took it out for a joyride? He also exceeded 55mph speed limit that I set and the roads he was driving on is only 40-45 mph limit.
can someone tell me how to see this type of trip detail? i'm not sure if it's a different app than mercedes me connect, but i can't find anything other than overall trip summaries...
Update: Eurocharged called me with proof on camera that the car never left the shop. Lesson learned, never trust Mercedes me app. My apologies to Eurocharged if I made you guys look bad
What kind of discounts did got? 😄 I found it hard to believe that if the car never left the shop and the app listed all these locations?
Meh, I personally don't care about those things... I'd rather the shop drive it for a while so that any problems that arise will happen with them and they can fix it rather than it happening on my drive. As long as it's not like, >50 miles I don't really care... even 50 miles is whatever. And as long as there is no damage to the car, I wouldn't make a big deal out of it, personally.
Hey, mind if I borrow your car? I have some errands to run...
can someone tell me how to see this type of trip detail? i'm not sure if it's a different app than mercedes me connect, but i can't find anything other than overall trip summaries...
It’s Mercedes Me. Turn on trip diary/log. Sadly the app makes you turn it on every single 24 hour period since that is the longest you can set it for.
Also the valet protect that alerts you each time the ignition is started or stopped gets turned off after once instance. So when my car is at the dealer and they are crapping around with it for a week for some mundane task that should take 3 hours, I have to reset the thing a million times for Valet and Trip Diary.
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