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Update, I just wasted another 10 mins on IG with him trying to convince me to keep it and to send me replacement parts. Apparently he sources cores from MB, but why no part #s then? I am done with him.
I see he posts on other sub-forums, so I will sharing this thread in those and on Audi/BMW forums that I know of.
Please feel free. Actually i wasted 10 min on IG with you trying to return a damaged product.
It is clear you damaged the steering wheel and now you are trying to make up every excuse in the book to get your money back. i'm not like other sellers that are fearful of their customers. I will stand up for what is right. I offered you MANY MANY solutions, and to even take back your USED DAMAGE Wheel for a DISCOUNTED RESTOCK Fee. I have been more then fair.
Lets state some more facts:
1. You complained about the buttons: I offered to send you a brand new set
2. You failed to mention the wheel had a scratch on it BEFORE attempting to install it. For someone who is so particular and is checking each and every screw this seems odd no? I am sure you would have brought it to my attention. YOU DAMAGED the steering wheel during install and now you want compensation for your mistake. Own up to your mistakes.
3. Despite this i offered to TAKE BACK the wheel at a DISCOUNTED Re stock fee in an EFFORT OF GOODWILL AND CUSTOMER SERVICE. This is not something I needed to do, yet i still offered to.
You are just a difficult customer. Everyone is so quick to jump down the throat of the seller. Yet they fail to see both sides of the story.
I have more than enough customers and business, I hope any future customers that are reading that can look at this with OPEN eyes and draw your own conclusions.
It is clear you damaged the steering wheel and now you are trying to make up every excuse in the book to get your money back.
I am still waiting for a screenshot showing where I said your custom steering wheel would be 100% OEM. You have yet to provide that.
How can you possibly know whether it was scratched, it was shipped from China directly to me and you have at best a low res photo taken from 4-6 feet away. Like I said, I was willing to live with the scratch until I took the thing apart and found replica parts.
There are 2 screenshots in this thread in which you state the switches are OEM and the other internal parts are OEM, just made for internaitonal markets.
all the buttons work , even the touch pads. The only buttons that do not are the cruise control as that function is still activated with the stick on the steering column if that makes sense.
2. lane vibration is an added option can be done.
3. it included an OEM Mercedes airbag with Part #s (all genuine) they stressed this heavily . I even confirmed with my dealership.
4. they are customized in eupope and Asia depending on their stock and the job @ hand. They are made using OEM Mercedes AMG parts. So it’s not aftermarket. My steering wheel has the oem Benz logos and parts # just as my stock wheel had.
How can you possibly know whether it was scratched, it was shipped from China directly to me and you have at best a low res photo taken from 4-6 feet away. Like I said, I was willing to live with the scratch until I took the thing apart and found replica parts.
There are 2 screenshots in this thread in which you state the switches are OEM and the other internal parts are OEM, just made for internaitonal markets.
Why are you posting links to other products i've sold on this forums to try and prove your point.
Is this your steering wheel? NO
I do also source and sell 100% OEM Steering Wheels. If a customer asks me to I can do it. However this is very rare because not many people are ready to pay the OEM PART PRICES. JUST LIKE YOU. The price will reflect that. That core is a 2300$ part direct from MERCEDES. You paid 1350$ for a complete wheel. Don't believe me? Go ask your local dealership.
That is an actual OEM carbon fiber MB steering wheel I bought from the dealership.This has nothing to do with the custom steering wheel I sold you. T
Stop making half assed assumptions. Everyone can see what you are trying to do, and it's pathetic.
Again like I told you. YOU. PAID. FOR. A. CUSTOM STEERING WHEEL with OEM COMPONENTS! (CORE BUTTONS, ETC)
THE BUTTONS ARE OEM! JUST LIKE I EXPLAINED TO YOU OVER INSTAGRAM DIRECT MSG.
TO MAKE THEM BLACK AS YOUR REQUESTED MY TEAM HAS TO MODIFY THEM WHICH IS AN EXTREMELY TEDIOUS PROCESS.
WHY ARE YOU STILL STUCK OVER THE BUTTONS, I OFFERED TO SEND YOU A BRAND NEW SET RIGHT OFF THE BAT NO QUESTIONS ASKED.
Photos/screenshots and his lame excuses speak for themselves.
The screenshots of what you claimed are posted also. I will post some more just for you.
And you have yet to prove anything.
I have hundreds of customers all over the world enjoying my products. You damaged the wheel, and now you want your money back.
It is all clear.
here is a screenshot of the OP Claiming he was “OK with the scratch” and ADMITTING that he knows this was a custom steering wheel not fully oem. For someone so particular why would HE be be ok with the scratch all of a sudden? I’m sure he would have brought it to my attention. So many contradictions. It is very clear
HERE IS A SCREENSHOT OF THE OP ACKNOWLEDGING THAT THIS STEERING WHEEL IS A CUSTOM JOB? So whats going on now?
***** Again all assumption. Show me a link to JUST ONE REPLICA 2020 Mercedes Benz AMG Steering Wheel on the market. Show me if you are so sure it is a replica. Otherwise you are talking out of your ***. *****
In all fairness, there are a lot of "custom" AMG steering wheels on eBay clearly using Chinese/non-OEM cores - just need to know what to look for.
I'm not quite sure why you guys painted or "modified" the buttons to black (they should have been anodized black to avoid the sticky button/poor finish) - but MB sells these switches in black OEM. Why even bother taking the time to paint?
The GT63S, GTR, etc. all have those switches available in OEM black to order - but I'd imagine that's cost prohibitive compared to painting/modifying a set of silver switches. But that didn't seem to turn out too well...
Ask Carbon definition of custom equals fake parts.
Plenty of businesses customize OEM parts, definitely not yours. I expected an OEM core wrapped in carbon and built with oem internals, photo evidence proves that is not the case.
Here again you claim to bulk buy cores from MB, but why no part #?
You also finally admitted to making your own button covers because OEMs are hard to paint, so your credibility here is worthless.
Ask Carbon definition of custom equals fake parts.
Plenty of businesses customize OEM parts, definitely not yours. I expected an OEM core wrapped in carbon and built with oem internals, photo evidence proves that is not the case.
Here again you claim to bulk buy cores from MB, but why no part #?
You also finally admitted to making your own button covers because OEMs are hard to paint, so your credibility here is worthless.
I don't even know if i need to respond to this haha. This is becoming more of a joke then anything.
That screenshot says everything I have already said 3-4x in this thread. Nothing new here.
Please take a minute and read the thread.
Please Read the Next Few Lines and Comprehend. I have spaced it out so you can process it better.
just in case you forgot. Here is a screenshot of me explaining you the process of making black buttons. And you even acknowledged that it’s custom ?? why are you contradicting yourself free upload image
1. The buttons are OEM.
2. You cannot paint the faces of the oem buttons. Like I said it is a tedious project so we use other methods. MAKING BUTTON FACES IS A PART OF CUSTOMIZATION!! Are you serious right now?
3, We remove the button covers off of the STOCK buttons and customize it. You wanted Gloss Black Buttons Correct?
It seems like reading, comprehension is not your strong suit. That is OK. I will explain it to you as many times as needed.
In all fairness, there are a lot of "custom" AMG steering wheels on eBay clearly using Chinese/non-OEM cores - just need to know what to look for.
I'm not quite sure why you guys painted or "modified" the buttons to black (they should have been anodized black to avoid the sticky button/poor finish) - but MB sells these switches in black OEM. Why even bother taking the time to paint?
The GT63S, GTR, etc. all have those switches available in OEM black to order - but I'd imagine that's cost prohibitive compared to painting/modifying a set of silver switches. But that didn't seem to turn out too well...
Totally fair question.
We have our own production technique that yields the best results, and its important because the lights need to shine through the buttons. If not done properly the buttons will not light up at night. It is a very difficult process. Also i offered to send him a brand new set of buttons so I am not sure what is the problem?
Regarding OEM buttons, if the OP wanted to spare no expense I could definitely source those for him, but he wanted to keep costs low and told me at many times "Ive spent more then i wanted to". I have to work within his budget, and this is the best option.
For a customer with a bigger budget I would no question order OEM gloss black buttons for them. No questions asked.
Guy, I'm disputing your claim of using OEM parts which you attest to in numerous communications, not the definition of customization. All you sold me is customized fake parts.
I think it's pretty clear to readers by now of your circular logic and abilty to deflect when faced with proof of your bald face lying.
OEM buttons:
Your buttons: see the difference? No part number, low quality printed QR
OEM Core:
Your Core: see the difference? No part number in bracket.
OEM buttons:
Your buttons: see the difference?
OEM Core:
Again for the 5th time.
If you think a sticker means "OEM" you need to conduct some research.
Please since you are so certain that they are replicas, please Send me a link to some replica AMG Steering Wheel buttons buddy. I am still waiting
You did not even install the steering wheel because you damaged it before you could do that. I do not cover damage done during install.
You are just making yourself look worse. Keep going though.
Having read the whole thread, I will not be going anywhere near these ****ty products from a dodgy Chinese drop shipper; thanks for the heads up.
Good for you, I don't need your business either. Look around you, what is NOT made in Asia . Let's not kid ourselves buddy. I know the quality of my products, and all my customers are aware of where they are made. Actually many of my products are made in Europe. I order from my suppliers based on the customers budget and requirement. Lets not pretend that Half of your Mercedes Benz car is not made in china if not more.
Who's trying to act smart...?
Yes admin, please do cross reference the IPs. You'll find this one comes from Australia.
I don't know what you think you're achieving by continuing to reply; each one is making you look worse and worse.
No not at all, I think the OP has taken that crown. Everything I have stated is factual and backed up with proof. I am still waiting for OP to deliver the same.
I am not afraid to defend my business. Less then 0.5% of my customers come from this forum
i've had my products features on multiple high profile Youtube, and other large social media outlets. Anyone that has a product of mine can attest to the quality. If there is an issue I sort it out. This customer does not want to accept any of it, so it is out of my hands.
I think there has been sufficient back/forth on this. I suggest that the OP can report the final resolution of the return and members can make up their mind about the product.
I think there has been sufficient back/forth on this. I suggest that the OP can report the final resolution of the return and members can make up their mind about the product.
thank you.
I have laid out the conditions for the return, and my offer is still on the table. If OP wants to proceed, send me a DM on here.
If that does not work with you, sell it privately you will make money on it. I gave you an insane deal.
I just read through this whole thread. Pretty entertaining.
If it happened to me, I'd be upset and would have contacted the seller as OP did. What I'd expect is where we differ perhaps.
When I buy something, I expect the seller to care about my happiness post-purchase. But, unless I can say I know I'm paying for the best (like the attitude many of us have with our cars), I don't expect a fairytale world where everything is perfect. There are higher quality wheels available, so how can a cheaper solution be expected to be perfect?
At the end of the day, the seller is offering you 75% back. To me, a 25% hit for picking the wrong seller is fair, considering you are returning back something bespoke that is now unusable to him.
Sometimes I buy something and I get ripped off or scammed. I always tell myself, I should've known, take the loss, and move on. Atleast you're getting 75% back.
I just read through this whole thread. Pretty entertaining.
If it happened to me, I'd be upset and would have contacted the seller as OP did. What I'd expect is where we differ perhaps.
When I buy something, I expect the seller to care about my happiness post-purchase. But, unless I can say I know I'm paying for the best (like the attitude many of us have with our cars), I don't expect a fairytale world where everything is perfect. There are higher quality wheels available, so how can a cheaper solution be expected to be perfect?
At the end of the day, the seller is offering you 75% back. To me, a 25% hit for picking the wrong seller is fair, considering you are returning back something bespoke that is now unusable to him.
Sometimes I buy something and I get ripped off or scammed. I always tell myself, I should've known, take the loss, and move on. Atleast you're getting 75% back.
Thank you!!
That is exactly the case. He had a budget, and I created a bespoke wheel to match his budget with the constraints I was given.
Before even talking about a refund/return I was ready to send him a BRAND new set of buttons, and a BRAND new backing trim NO QUESTIONS asked. He wanted a FULL refund on the alcantara airbag cover, I sent that back NO QUESTIONS asked. I DO care about the post-purchase experience, which is why I offered this to him. He did not want to cooperate, his only response was to either give him a 100% Refund , or he threatening to post this here. He left out major details out if his original post which is why I called it slander. If you want to post a fair business review you better include ALL the details. Not just the ones that you think make you look better.
I sent him a photo of the wheel before shipping, is he had any issues he should have asked me before i shipped it.
I just read through this whole thread. Pretty entertaining.
If it happened to me, I'd be upset and would have contacted the seller as OP did. What I'd expect is where we differ perhaps.
When I buy something, I expect the seller to care about my happiness post-purchase. But, unless I can say I know I'm paying for the best (like the attitude many of us have with our cars), I don't expect a fairytale world where everything is perfect. There are higher quality wheels available, so how can a cheaper solution be expected to be perfect?
At the end of the day, the seller is offering you 75% back. To me, a 25% hit for picking the wrong seller is fair, considering you are returning back something bespoke that is now unusable to him.
Sometimes I buy something and I get ripped off or scammed. I always tell myself, I should've known, take the loss, and move on. Atleast you're getting 75% back.
This is my takeaway as well. It seems as though the buyer didn't fully understand what it was they were buying, and became excessively difficult after realizing their mistake. I think the QC on the lettering is poor, but if a replacement was offered, at no cost to the OP, then I really don't see the issue. These things happen when you are asking for custom changes to things, and you need to be willing to work through the process of getting niggles like that fixed, without throwing a fit.
I bought a wheel from ask carbon (beast) for my 2016 AMG GTS - and it was plug and play, I installed it, plugged in the Bluetooth module and it worked straight away. An emblem on the bottom of the wheel was damaged with some packing tape on arrival and Ask Carbon sent me a new carbon plate at his cost instead of just sending me a decal. I had a good experience and communication was fast and clear. Its unfortunate the OP had a poor experience through whatever happened, but I wanted to provide a counter perspective with a vendor I felt was a good experience. I have quite a few friends who sell and make car parts for other brands and its pretty brutal out there.
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. Let's not kid ourselves buddy. I know the quality of my products, and all my customers are aware of where they are made. Actually many of my products are made in Europe. I order from my suppliers based on the customers budget and requirement. Lets not pretend that Half of your Mercedes Benz car is not made in china if not more.
