Pissed off at Mercedes of Tenecula
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C63s Cabriolet, BMW M4, Civic
Pissed off at Mercedes of Temecula
Brought the car in 3 days ago for a campaign engine software updates and a loose cable. Called the services advisor for an update yesterday and today with no return call back. So I decided to stop by the dealer to see what’s going on. To my surprised, the car still sitting there untouched. They told me that they has been backup for 1 week. I regretted for not take up on the offer for a rental car. If I did, maybe that will help getting my car work done. Look like I’m not gonna have my car for a week. 1 hrs job is going to turn into a 5 days of waiting.
Last edited by Klinh; Aug 22, 2021 at 03:05 AM.
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C43
Brought the car in 3 days ago for a campaign engine software updates and a loose cable. Called the services advisor for an update yesterday and today with no return call back. So I decided to stop by the dealer to see what’s going on. To my surprised, the car still sitting there untouched. They told me that they has been backup for 1 week. I regretted for not take up on the offer for a rental car. If I did, maybe that will help getting my car work on first. Look like I’m not gonna have my car for a week. 1 hrs job is going to turn into a 5 days of waiting.
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That does suck. Did you line up an appointment beforehand or just drop off? If it is the latter, then the wait is understandable given how service departments at dealerships need to stack customers (and given that many people put off maintenance during the first half of COVID).
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C43
That is absurd. As a matter of principal I would pick up the car and take it elsewhere. Is Temecula your closest dealership? Laguna Niguel and Newport Beach are great dealerships.
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Last edited by Klinh; Aug 21, 2021 at 07:32 PM.
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If you had an appointment, expectation is they should have had you in an out within 90-120 minutes. Or called you to offer you a loaner if they realized they need more time. These guys don’t value your business or got respect for your time. I’d personally definitely pick the car up and take to a different dealer.
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C63s Cabriolet, BMW M4, Civic
If you had an appointment, expectation is they should have had you in an out within 90-120 minutes. Or called you to offer you a loaner if they realized they need more time. These guys don’t value your business or got respect for your time. I’d personally definitely pick the car up and take to a different dealer.
I bought the **** car from them. They even put the special VIP sticker on my car window. Action speak louder then words. I wonder if they even know what’s that mean?
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C43
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What are you gonna do? Make an appointment with a new dealership that doesn’t know you from boo and ask them to drop whatever they’re doing to work on yours? Call A dealership, make an appointment and ask for a loaner and stop complaining.
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Trust is hard to earn but easy to lose… Keep us posted!
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Last edited by Klinh; Aug 22, 2021 at 01:24 AM.
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That’s not bad at all actually. I booked my 09/05 appointment in the beginning of July. And I know SA and tech very well. They are short staffed, lots of techs just walked out.
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My problem is NOT booking an appointment. My problem is the car is at the dealer for 4 days and counting just for the campaign engine software update which only took about 1 hrs. They over looked everyone appointment and it piling up.
Last edited by Klinh; Aug 22, 2021 at 03:07 AM.
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I have an appointment to get my car serviced this Friday, I fully expect on it being there a minimum of a week.
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Monday morning I showed up at the dealer and voiced my disappointment. Of course my service advisor apologized. He then made a called to the Tech and was told the car will get look at that day. Today is Wednesday and no words yet if the car is done. Fool me once shame on you, fool me twice same on me.
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Monday morning I showed up at the dealer and voiced my disappointment. Of course my service advisor apologized. He then made a called to the Tech and was told the car will get look at that day. Today is Wednesday and no words yet if the car is done. Fool me once shame on you, fool me twice same on me.
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Lol I took mine in for the update and waited in the lounge. It took 35 minutes and I was out the door.
And this is boston area where all dealers are super busy and this dealership is number 1 rated in area and has a gtr black series inside for sale.
Go find a new dealership
And this is boston area where all dealers are super busy and this dealership is number 1 rated in area and has a gtr black series inside for sale.
Go find a new dealership
Last edited by skratch77; Aug 26, 2021 at 06:45 AM.
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where do you take your car for service? if you dont mind- please pass along service advisor info and tech
