Australia-Mercedes won't cover Warranty Items

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Nov 15, 2021 | 04:52 PM

Barbalatte

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C63S

Australia-Mercedes won't cover Warranty Items

Hi guys, we own pretty expensive cars right? My car was around the $200,000.

Can someone please tell me what warranty covers?

I mean if Trim and superficial stuff is not covered then I don't know what is?

I have a driver side seat pealing trim and the rear exhausts colour is coming up inside.

Anyone have a contact at Mercedes Australia Head Office I can call or email?

This **** never happened at Audi...

Nov 15, 2021 | 05:16 PM

///Bruce

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From: Pearland, Tx

2020 AMG GTC Coupe & 2018 Macan Turbo

Quote:

Originally Posted by Barbalatte

I don’t care what continent you’re living on, it’s covered under the factory warranty against MANUFACTURING DEFECTS. May I suggest you’re not talking to the right person. Right now you’re being told ‘no’. Go back and ask to see the manager. Still ‘no’, move up the food chain until you hear ‘yes’.

Nov 15, 2021 | 05:37 PM

superswiss

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2019 C63CS

Warranty is specific to the country and you should be able to find the warranty booklet on the MB AUS website, or it should actually have been included alongside your owners manual. Below is the link to the USA warranty to give you an idea. Trim is largely not covered, because it's subject to wear and damage from the environment, unless it clearly is a manufacturing defect.

https://www.mbusa.com/content/dam/mb...e_Warranty.pdf

Quote:

DAMAGE FROM THE ENVIRONMENT: Parts made from cloth or leather (upholstery, convertible tops, trim items), wood, paint or chrome which have been affected by airborne fallout, such as chemical and tree sap, or by road salt, hail, driving through high water, flooded areas and extreme storm conditions, windstorm or other environmental factors are not covered by this warranty.

Last edited by superswiss; Nov 15, 2021 at 05:42 PM.

Nov 15, 2021 | 06:19 PM

Barbalatte

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C63S

It's not actually on the seat. It's the plastic but that cover the airbag. It's ridiculous.

Nov 15, 2021 | 06:26 PM

superswiss

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2019 C63CS

Quote:

Originally Posted by Barbalatte

It's not actually on the seat. It's the plastic but that cover the airbag. It's ridiculous.

That part strangely collects a lot of dirt in my coupe. I have no idea where it comes from, but for some reason it's exposed to the environment more than one would think. It's also easily hit by the belt buckle if you are not careful.

Nov 15, 2021 | 06:53 PM

Barbalatte

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C63S

Quote:

Originally Posted by superswiss;[url=tel:8455504

8455504[/url]]That part strangely collects a lot of dirt in my coupe. I have no idea where it comes from, but for some reason it's exposed to the environment more than one would think. It's also easily hit by the belt buckle if you are not careful.

Agree but one side is completely ok but driver side is chipped away

Nov 15, 2021 | 11:54 PM

superswiss

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From: San Francisco Bay Area

2019 C63CS

Quote:

Originally Posted by Barbalatte

Agree but one side is completely ok but driver side is chipped away

Probably simply because the driver side sees more wear, unless you always have a passenger with you.

Mercedes are brittle

What kills it is when there's an issue, Mercedes try and dodge you with the warranty and always say it's normal. Even the exhaust rattle. Pretty fuuking sour about it mine cost $180,000 new so not as much as yours but it's sad that a Kia is more mechanically robust than an AMG 👎👎👎

Never had this issue with Audi, VW or Porsche and they always fixed stuff up with warranty.

How old's your car mate?? Show us a pic of the issues if you can.

ps: Kinda agree with u on the price of the car. Lets all be honest here aye............ all of us who own these cars have money. We are all blessed to be able to buy such expensive cars so we should be treated fairly and attended to when things need fixing, not f&cked around with.

Regards
George Lisciandro

Last edited by George_1992; Nov 16, 2021 at 12:19 AM.

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Nov 16, 2021 | 02:54 AM

ZAC MOTORSPORT

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From: Australia, with warehouse in HK

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MB Warranty in Aus is ****e
Here is some contacts I have used in my previous battles, hope they help (was a while ago)
All my other contacts are MB Brisbane.

customerassistancecentre@daimler.com
ben.twine@daimler.com

Nov 16, 2021 | 04:50 AM

#10

Bloom_Phaze

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From: Japan

Mercedes Benz AMG GLC 63s

That’s very disheartening to hear mate, as an Aussie living in Japan I’ve got to say here they are awesome. They repaired a front seat trim that I myself ripped while getting into my at the time GLA A45 AMG. They never even questioned me, merely stated it would be 2 weeks to get the parts and the rest was free.

Quote:

Originally Posted by Barbalatte

Nov 16, 2021 | 09:31 AM

#11

Jimmy_c63s

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⏱️ 700HP Facelift converted C63 S Coupe with Drexler 3.06 plated LSD

Quote:

Originally Posted by Barbalatte

It's how it is with Mercedes it seems. I copped it too with the premature wear on driver's bolster and Mercedes said no so I had to get an upholstery bloke to sort it out for $500.

Along with all the other issues (punctured intercoolers, cracked wheels, side skirt peeling off, faded night package trims, exhaust rattle, bad coils an so on) they just mucked me around most of the time so I paid for most of my fixes to save the fking around. Haven't exactly had a good after sales experience either.

Last edited by Jimmy_c63s; Nov 16, 2021 at 09:35 AM.

Nov 16, 2021 | 09:37 AM

#12

George_1992

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From: Sydney

C63 S Coupe

Quote:

Originally Posted by ZAC MOTORSPORT

Cool & thank you for sharing this with us Zac. Good man.

Nov 16, 2021 | 07:27 PM

#13

Barbalatte

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C63S

Thanks for the replies guys I need to take a few photos and show you but this is just ludicrous that they would treat a customer this way! I mean doesn't matter whether you buy a base model car or stop of the range beast warranty means most items should be covered no matter what. Look at the Japanese Experience! No questions asked. It's like they beg for you to not buy another Mercedes! With so many options on the market these days, you'd think they'd come to the party and behave and pay up what I paid for!! Look in saying all of the above, I need to meet up with the service manager today. I'll let you know what he says. I have a connection with him so let's hope for the best!

Nov 17, 2021 | 02:18 AM

#14

Barbalatte

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C63S

Ok some photos.
Today the service manager had a look and took photos. He said he would send them off to Head Office. He said 2 weeks. Let's see what happens.

Nov 17, 2021 | 04:37 AM

#15

PeteC43

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C43 W205

Mate, i feel for you. We bought a pre owned C43 (sorry, poor man's C63

) from Sydney's largest Merc dealer. . Tyre was losing air from the time we bought it. Took it to tyre shop who said it's a cracked wheel.
Dealer acknowledged that it probably was cracked when we bought it, but won't cover the $1400 replacement cost.
Bad vibration in steering at speed. Was told both front wheels buckled and will need changing. In a car that we have barely done 2000 km since buying .

Car is meant to come with full bumper to bumper factory backed warranty. Means jack **** in this case.
Still recovering from being reamed 1 grand for a B service. Only got it serviced there to also fix half a dozen warranty items that should've been fixed during pre sale.

Will be going back to BMW on next car. At least their dealers treat you like a king

Nov 17, 2021 | 05:37 AM

#16

Barbalatte

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C63S

Quote:

Originally Posted by PeteC43

Mate, i feel for you. We bought a pre owned C43 (sorry, poor man's C63

Pete thanks for your reply. In regards to your wheel, it would have sucked that only 2000km and a tyre is ****ed. In the end they used "Ware and Tare" to their advantage. *******s.

Let me know when you go BMW as my neighbour works at BMW Sydney in Rushcutters Bay. Always pops in with the latest and greatest.

Last edited by Barbalatte; Nov 17, 2021 at 05:43 AM.

Nov 17, 2021 | 09:47 AM

#17

George_1992

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From: Sydney

C63 S Coupe

Quote:

Originally Posted by Barbalatte

Ok some photos.
Today the service manager had a look and took photos. He said he would send them off to Head Office. He said 2 weeks. Let's see what happens.

Mercedes are the biggest flops..... 2 weeks to get it fixed? Or 2 weeks just to "look into it"?

They need to be fixing that pronto. Especially the seat mate there is no way that isn't covered by warranty......

Nov 17, 2021 | 10:15 AM

#18

Struth

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From: Huntsville, Alabama

AMG C63s

Lol Aussie Warranty does suck and always no matter the Manufacturer, i feel for you bud i really do, i moved to the States and here they actually look after you as much as they can.
Taking my AMG in for some things and i didnt even have to ask for a loaner, they are just giving me one, total shock.

let us know how you go, but on the panel where the seat belt goes you need to be more carefull taking it off as its hitting that plastic when your removing it. i actually guide mine up the whole way till it stops.

Nov 17, 2021 | 12:48 PM

#19

Jimmy_c63s

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⏱️ 700HP Facelift converted C63 S Coupe with Drexler 3.06 plated LSD

Quote:

Originally Posted by George_1992

Mercedes are the biggest flops..... 2 weeks to get it fixed? Or 2 weeks just to "look into it"?

2 weeks to flatten the curve

Nov 17, 2021 | 01:01 PM

#20

superswiss

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2019 C63CS

Quote:

Originally Posted by Barbalatte

Ok some photos.
Today the service manager had a look and took photos. He said he would send them off to Head Office. He said 2 weeks. Let's see what happen

Yeah, that looks awful. The seat issue is suspiciously directly at the height of the seat belt buckle, so they will likely argue that it's wear from banging the buckle against it. You have a sedan, correct? So no seat belt extender, and the B-pillar is right there, further forward than in the coupe. The buckle probably just keeps hitting that area every time you let go of it. It is a poor design with the plastic shell. I had to move the passenger seat forward in my coupe to avoid the buckle from constantly banging and rattling against that part of the seat. There is a magnet to hold it, but it isn't strong enough.

What specifically did they say about the exhaust tips pealing? A bit hard to argue wear. That paint should be designed to not wear away from the exhaust gases, but I've seen this before if I remember correctly.

Nov 17, 2021 | 05:53 PM

#21

C3504matic

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From: Edmonton AB

2015 C63S ,DME Tune, KW Has ,Kmac Bushings,BC Forged wheels,Gt Rotors,Porterfield R4S,Modal Intake

Warranty for trim is 1 year after that you're on your own as Mercedes cannot control what types of water / acid rain /pollution fall out or cleaners one uses on their cars .... they may make an exception for that airbag cover

Last edited by C3504matic; Nov 18, 2021 at 03:28 AM.

Nov 17, 2021 | 07:41 PM

#22

ZAC MOTORSPORT

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Yep, We took our workshop C63 in with a misfire a few years back.
Because it had intakes fitted, they tried to weasel out of the warranty, fortunately we had already scanned the fault, misfire in cylinder 3.
We just left the car at Brisbane Mercedes until they fixed it, (7 weeks!) I simply kept telling them it was free storage and I am not picking it up until fixed...
And what do you know, faulty coil (very common problem).
Wishing you the best of luck. Stick to your guns!

Nov 17, 2021 | 08:07 PM

#23

superswiss

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Quote:

Originally Posted by ZAC MOTORSPORT

Pretty much every car manufacturer voids the powertrain warranty if modified. The engine is an air pump and modifying intakes etc. causes it to operate outside of factory specs and they didn't test it for that. While coils may seem unrelated and a known issue you really lost your ground once the car is modified. That's also clearly spelled out in the warranty. I can understand OP's concerns, but expecting warranty work on a modified car is another thing altogether. Pretty much any warranty gets voided if you crack open the case. Not just car warranties. This is why we have contracts and agreements that spell out the terms, and they are what they are. If you don't agree with them, don't buy the product.

Nov 17, 2021 | 08:10 PM

#24

ZAC MOTORSPORT

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Quote:

Originally Posted by superswiss

Well in Australia at least you are wrong. Consumer law states the manufacturer has to prove why the modification is related to the claim. Case in point, our shop car was warrantied.

Nov 17, 2021 | 08:15 PM

#25

superswiss

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Quote:

Originally Posted by ZAC MOTORSPORT

Well in Australia at least you are wrong. Consumer law states the manufacturer has to prove why the modification is related to the claim. Case in point, our shop car was warrantied.

I don't know the specific language of the law in Australia, but we have the same thing. It's called the Magnuson-Moss Act, but most people don't actually understand what it says. It doesn't protect against modifications from factory spec. It protects the use of OEM equivalent aftermarket parts, and the manufacturer has to prove that such an equivalent part caused the problem. I would highly suspect that there is no consumer law even in Australia that gives free reign to modifying a car and then put the burden on the car manufacturer to prove that such modifications caused the problem. My guess is they actually did a goodwill repair in your case and not a warranty repair, because it was easier for them to get you out the door.