ABC hose failure
Thread Starter
Newbie
Joined: Apr 2012
Posts: 3
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From: San Antonio, TX
2002 CL 600, 1989 300 SEL, 2010 ML 350
ABC hose failure
My 2002 CL 600 leaked hydraulic fluid like crazy, took to local Mercedes dealer to find out it is a hydraulic hose that requires the transmission to be dropped and the engine partially removed - or that's what they said. The quote was $4,700. Called Mercedes Corporate and the ABC recall work was already done on my car (previous owner) so nothing I could do about getting it fixed under the recall. Looking to get the part number so I can order myself and take to a local shop who works on European imports.
Thanks,
Dave
1989 300 SEL
2002 CL 600
2010 ML 350
2003 Harley Springer Softtail (I know, wrong forum
)
Thanks,
Dave
1989 300 SEL
2002 CL 600
2010 ML 350
2003 Harley Springer Softtail (I know, wrong forum
)
MBWorld Fanatic!
Joined: Aug 2003
Posts: 8,882
Likes: 1,214
From: In my garage
E55, GLS450, GL63, GLE350
Call Mercedes corporate and tell them that you spoke to an NHTSA agent and they asked that you get the refusal sent to you in writing on their corporate letter head. Obviously, the original replacement part is defective too.
File a complaint with the NHTSA. It is a safety hazard. If the hose blows, it can spray the highly flammable hydraulic fluid on the exaust manifold and start a fire. The flash point is pretty low on the fluid.
https://www-odi.nhtsa.dot.gov/ivoq/
File a complaint with the NHTSA. It is a safety hazard. If the hose blows, it can spray the highly flammable hydraulic fluid on the exaust manifold and start a fire. The flash point is pretty low on the fluid.
https://www-odi.nhtsa.dot.gov/ivoq/
MBWorld Fanatic!
Joined: Aug 2003
Posts: 8,882
Likes: 1,214
From: In my garage
E55, GLS450, GL63, GLE350
Thread Starter
Newbie
Joined: Apr 2012
Posts: 3
Likes: 0
From: San Antonio, TX
2002 CL 600, 1989 300 SEL, 2010 ML 350
Call Mercedes corporate and tell them that you spoke to an NHTSA agent and they asked that you get the refusal sent to you in writing on their corporate letter head. Obviously, the original replacement part is defective too.
File a complaint with the NHTSA. It is a safety hazard. If the hose blows, it can spray the highly flammable hydraulic fluid on the exaust manifold and start a fire. The flash point is pretty low on the fluid.
https://www-odi.nhtsa.dot.gov/ivoq/
File a complaint with the NHTSA. It is a safety hazard. If the hose blows, it can spray the highly flammable hydraulic fluid on the exaust manifold and start a fire. The flash point is pretty low on the fluid.
https://www-odi.nhtsa.dot.gov/ivoq/
Dave
MBWorld Fanatic!
Joined: Aug 2003
Posts: 8,882
Likes: 1,214
From: In my garage
E55, GLS450, GL63, GLE350
Thanks! Corporate did assign a case manager who is supposed to contact me today. I'll be sure to discuss my plan to file a complaint of they don't take care of it under the recall. I'll also get a written refusal, that might get their attention. Great ideas BlownV8!
Dave
Dave
Thread Starter
Newbie
Joined: Apr 2012
Posts: 3
Likes: 0
From: San Antonio, TX
2002 CL 600, 1989 300 SEL, 2010 ML 350
I spoke with Corporate case manager today who simply rehashed the history (car is still broken) and established my "buying pattern" (I've bought 3 Mercedes from dealerships) and said he'd get back with me soon. I asked when the hoses had been fixed under the recall and he said 2004 - which, if I'm not wrong, was still included in the recall so I stated I thought they were replaced with the same defective hoses. He didn't have a reply other than "it's been 8 years".
I've not yet mentioned NHTSA because I've not got a final decision. Good advice from BlownV8 - play the cards close and I'll mention NHTSA when the time is right (asking for a negative decision on corporate letterhead if it comes to that) and not mention filing a complaint. Time will tell.
Cheers,
Dave
I've not yet mentioned NHTSA because I've not got a final decision. Good advice from BlownV8 - play the cards close and I'll mention NHTSA when the time is right (asking for a negative decision on corporate letterhead if it comes to that) and not mention filing a complaint. Time will tell.
Cheers,
Dave
Last edited by FusionQue; Apr 12, 2012 at 10:26 PM.
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MBWorld Fanatic!
Joined: Aug 2003
Posts: 8,882
Likes: 1,214
From: In my garage
E55, GLS450, GL63, GLE350
I've not yet mentioned NHTSA because I've not got a final decision. Good advice from BlownV8 - play the cards close and I'll mention NHTSA when the time is right (asking for a negative decision on corporate letterhead if it comes to that) and not mention filing a complaint. Time will tell.
Cheers,
Dave
Cheers,
Dave
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