MB - Big improvements in JD Power IQS
Thread Starter
Super Member
Joined: Dec 2003
Posts: 663
Likes: 6
MB - Big improvements in JD Power IQS
Mercedes-Benz jumped from 25th (2006) to 5th (2007) overall in the recently released JDP IQS survey. Of note, the all-new S, and facelifted E and SL-Class models garnered Best in Class awards. The S-Class had the fewest problems in the industry at 72 problems per 100 cars. Also interesting, the new CL recorded 69 problems per 100 cars which would have been best in class by a large margin. However, the sample size was too small. Either way, strong results from MB which is really good to see.
Member
Joined: Oct 2004
Posts: 109
Likes: 2
From: Atlanta
2020 S Cabriolet, 2014 SL63, 2002 SL500
i have long felt that MB owners are far more particular about their cars than many other marques. This, to me , would explain the greater number of "problems per car " that MB has had over the last several years. May, just maybe, we expect our $50,000 plus cars to be that much more than the rest of the pack. I know I do. That said, I have had very few real problems with my now 7 year old E430. All that aside, congratulation to MB for addressing any problems they have had and making the superior automoblies that we all know we have!! Makes my decision to buy a new CL very soon a "no brainer"
Banned
Joined: Jun 2006
Posts: 3,640
Likes: 13
From: NYC
2014 S550
The thing is...INHO....
When Mercedes went from the W140 to the W220 body - they were facing a rise in costs to produce, and rather than tack on additional cost to the customer, they reduced quality big time to compensate.
In all fairness...and with logic, I say this.... Mercedes S Class buyers... paying a base of $88,000 for their car (UNLOADED) ... would gladly spend $92,000 (an extra $4000) if it meant that quality of workmanship, materials, and functionality of the car was flawless.
That is why the cost of the S550 is more than the S500's MSRP - and look how it is selling - but look more how it is holding up.
When Mercedes went from the W140 to the W220 body - they were facing a rise in costs to produce, and rather than tack on additional cost to the customer, they reduced quality big time to compensate.
In all fairness...and with logic, I say this.... Mercedes S Class buyers... paying a base of $88,000 for their car (UNLOADED) ... would gladly spend $92,000 (an extra $4000) if it meant that quality of workmanship, materials, and functionality of the car was flawless.
That is why the cost of the S550 is more than the S500's MSRP - and look how it is selling - but look more how it is holding up.
Super Member
Joined: Dec 2004
Posts: 972
Likes: 28
From: DFW
BMW M850i Gran Coupe
The thing is...INHO....
When Mercedes went from the W140 to the W220 body - they were facing a rise in costs to produce, and rather than tack on additional cost to the customer, they reduced quality big time to compensate.
In all fairness...and with logic, I say this.... Mercedes S Class buyers... paying a base of $88,000 for their car (UNLOADED) ... would gladly spend $92,000 (an extra $4000) if it meant that quality of workmanship, materials, and functionality of the car was flawless.
That is why the cost of the S550 is more than the S500's MSRP - and look how it is selling - but look more how it is holding up.
When Mercedes went from the W140 to the W220 body - they were facing a rise in costs to produce, and rather than tack on additional cost to the customer, they reduced quality big time to compensate.
In all fairness...and with logic, I say this.... Mercedes S Class buyers... paying a base of $88,000 for their car (UNLOADED) ... would gladly spend $92,000 (an extra $4000) if it meant that quality of workmanship, materials, and functionality of the car was flawless.
That is why the cost of the S550 is more than the S500's MSRP - and look how it is selling - but look more how it is holding up.
MBWorld Fanatic!
Joined: Dec 2005
Posts: 4,846
Likes: 291
From: Dallas TX
2013 650i Coupe, 2010 IS250 AWD, 1999 S500
The W140 was unreal. I remember that the 1992 300SE stickered (77K I think) for more the the previous 1991 560SEL (75K). That was a little too much for some buyers. You had to spend like 95K or more to get a 560SEL replacement, the 500SEL. Yikes. I loved the build and sheer over the topness of the W140, it was truly the last of the cost no object Benzes.
This time around Mercedes is a much leaner company and they've managed to put the quality back to much higher degree than the W220 ever had, but also not go overboard with the pricing. Yes the S-Class sales are holding up better than I expected with the new Lexus LS on the ground for almost a year now. The fact that it is doing well in the quality surveys only helps its sales IMO.
M
This time around Mercedes is a much leaner company and they've managed to put the quality back to much higher degree than the W220 ever had, but also not go overboard with the pricing. Yes the S-Class sales are holding up better than I expected with the new Lexus LS on the ground for almost a year now. The fact that it is doing well in the quality surveys only helps its sales IMO.
M
Out Of Control!!
Joined: Jul 2003
Posts: 12,744
Likes: 3
From: Houston Texas
Jeep Grand Cherokee Overland
I have never understood this, does this mean that 72 and 69 cars out of 100 for each respective model have problems? I never have understood what this means
Trending Topics
Junior Member
Joined: Jul 2007
Posts: 47
Likes: 0
From: Indonesia
German karts
But then again, I could be wrong
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Oct 2005
Posts: 1,271
Likes: 1
From: CA
2010 CL65
Agree.....new CL has superb quality from all the anecdotal datapoints....
JD Powers is fairly worthless.....most jaded owners of $100K+ cars don't waste time filling out a silly survey....mfrs precisely know their quality levels based upon their warranty repair costs/lemon law buyback costs....statistically irrelevant "surveys" simply insult intelligence of most buyers....or self-select IQ of those who actually believe such "data"....
And those who fill out surveys tend to be same types who complain that their 500hp+ car only gets 12MPG; or that perf tires only last 10K mis, not 40K mis.....not all "problems" are equal.....an allegedly difficult-to-use Comand/iPod interface is far different from a defect that causes car to fail/become disabled in midst of traffic, jeopardizing one's health/safety.....
JD Powers is fairly worthless.....most jaded owners of $100K+ cars don't waste time filling out a silly survey....mfrs precisely know their quality levels based upon their warranty repair costs/lemon law buyback costs....statistically irrelevant "surveys" simply insult intelligence of most buyers....or self-select IQ of those who actually believe such "data"....
And those who fill out surveys tend to be same types who complain that their 500hp+ car only gets 12MPG; or that perf tires only last 10K mis, not 40K mis.....not all "problems" are equal.....an allegedly difficult-to-use Comand/iPod interface is far different from a defect that causes car to fail/become disabled in midst of traffic, jeopardizing one's health/safety.....
