www.GlobalAutoShop.com BEWARE !!
Thread Starter
Newbie
Joined: Feb 2003
Posts: 12
Likes: 0
From: So. Cal.
ML 430
www.GlobalAutoShop.com BEWARE !!
I recently ordered from www.globalautoshop.com what was supposed to be a kit that would convert my ML grill to a brand new ML55 AMG polished chrome grill.
The merchandise that I received was deplorable. Not only did it arrive bent and scratched, but the so called exclusive chrome strips were not shiny and looked really cheap.
When I tried to return the merchandise for being defective and of lesser quality than advertised, the company would not answer phone calls, or return phone messages. Finally they did return an email stating that they simply would not take it back.
I just wanted to share this experience to forewarn anyone of my experience. The customer testimonials on their website apparently praise them for their customer service. I wonder if these are also a lie!
The merchandise that I received was deplorable. Not only did it arrive bent and scratched, but the so called exclusive chrome strips were not shiny and looked really cheap.
When I tried to return the merchandise for being defective and of lesser quality than advertised, the company would not answer phone calls, or return phone messages. Finally they did return an email stating that they simply would not take it back.
I just wanted to share this experience to forewarn anyone of my experience. The customer testimonials on their website apparently praise them for their customer service. I wonder if these are also a lie!
Super Member
Joined: Jan 2002
Posts: 903
Likes: 1
From: Orlando, Florida
2000 F-150 XLT Sport Crew Cab
I would contact http://www.genuity.com/
That is the company that is hosting their site. They will shut them down for doing this, unless they take your product back.
Sorry to hear about this, but i would write them...Look on the bottom where it says contact
That is the company that is hosting their site. They will shut them down for doing this, unless they take your product back.
Sorry to hear about this, but i would write them...Look on the bottom where it says contact
Newbie
Joined: Aug 2002
Posts: 6
Likes: 0
From: Columbus, OH
1999 ML320
benz chrome grill
I don't know why you have issues w/ them.
I bought mine last year around August and i loved them.
They are really easy to deal with and the product is well described.
You must have miscommunications from my perspective.
I bought mine last year around August and i loved them.
They are really easy to deal with and the product is well described.
You must have miscommunications from my perspective.
Newbie
Joined: Feb 2003
Posts: 1
Likes: 0
Curiously, I sent this link to Global Autoshop and this was their reply. Their email address is sales@globalautoshop.com. The person that responded was Kevin.
-----Original Message-----
From: Global Autoshop [mailto:sales@globalautoshop.com]
Sent: Saturday, February 22, 2003 3:10 AM
Subject: Re: bad review on mercedes site
Thank you for the note, please do us a favor and post this message
------------------------------
Never found a person like this before. Claimed something that's not true:
It's not fair to just hear one side story, here are the last explanations:
- First, claim the product is scratched and bent? The product is 100% brand new, wrapped w/ plastic and buble. It's even inspected before shipping. (claimed buble too thin again =))
- Second, claim about quality? this is manufactured as a part of 3M quality product (leader of good quality), we have sold this to chief of police in Canada and no problem. This shines just like OEM, bling.
- Third, claim about expensive price? come on, germany strips sells well before $100, it's $173 retail.
- Lastly, selling defective merchandise? again, we don't do business if we sell defective products. "We also offer you an exchange if the product is defective, but simply don't want and threat for a post like this"
Hope this helps.
Kevin
GAS
-----Original Message-----
From: Global Autoshop [mailto:sales@globalautoshop.com]
Sent: Saturday, February 22, 2003 3:10 AM
Subject: Re: bad review on mercedes site
Thank you for the note, please do us a favor and post this message
------------------------------
Never found a person like this before. Claimed something that's not true:
It's not fair to just hear one side story, here are the last explanations:
- First, claim the product is scratched and bent? The product is 100% brand new, wrapped w/ plastic and buble. It's even inspected before shipping. (claimed buble too thin again =))
- Second, claim about quality? this is manufactured as a part of 3M quality product (leader of good quality), we have sold this to chief of police in Canada and no problem. This shines just like OEM, bling.
- Third, claim about expensive price? come on, germany strips sells well before $100, it's $173 retail.
- Lastly, selling defective merchandise? again, we don't do business if we sell defective products. "We also offer you an exchange if the product is defective, but simply don't want and threat for a post like this"
Hope this helps.
Kevin
GAS
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Super Member
Joined: Jan 2002
Posts: 903
Likes: 1
From: Orlando, Florida
2000 F-150 XLT Sport Crew Cab
Originally posted by Mach430
Your post says:
They replied to you at 3:10 am?, and then you posted it here 25 minutes later?
We've seen this before with other shops...
Your post says:
They replied to you at 3:10 am?, and then you posted it here 25 minutes later?
We've seen this before with other shops...
Now a quick reply standing up for my benz buddy
First off, if you were a real company, you would take it back NO MATTER what the cause was..If he thought it was poor quailty, you should of taken it back anyways. If it was scratched, you should of taken it back. You could atleast called the shipping company and have them look into it since YOU said it was packed excellent. It does not matter how things are packed, cause it can ALWAYS be messed up. So you told him you will not take it back before even looking into the problem...You just blew him off...You could of even asked for him to send you a pic of it if you wanted to get technical on it. But no, you blew him off....Companys like this wont last, and i for 1 will never do business with you cause of this 1 bad expericance...Cause i know if it gets messed up being shipping im screwed, and i know its coming in bad quailty....I will also post something bad about your comany where i see your name....Also..Dont try to come on the borad posing as someone else...Were not idiots.
If you want to do the right thing, give this guy his money back PERIOD. Atleast blame it on the shipping if you dont wanna take the blame, and shipping will pay for it as long as you insured it...which companys DO insure their products when shipped.
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Thread Starter
Newbie
Joined: Feb 2003
Posts: 12
Likes: 0
From: So. Cal.
ML 430
GlobalAutoShop - the lies continue
Kevin from this online store states:
"We also offer you an exchange if the product is defective, but simply don't want and threat for a post like this"
Another lie, never did he offered to exchange the product or we would not be dealing with this issue. What Kevin did do is state the following on two emails.
"Our shipping dept. will automatically reject all returns without rma authorization". Whatever rma means!!!
And since he first would not answer the phone and not return messages, after two emails that was his response.
All businesses live and die by the level of customer service they offer. GOOD LUCK KEVIN!!!
"We also offer you an exchange if the product is defective, but simply don't want and threat for a post like this"
Another lie, never did he offered to exchange the product or we would not be dealing with this issue. What Kevin did do is state the following on two emails.
"Our shipping dept. will automatically reject all returns without rma authorization". Whatever rma means!!!
And since he first would not answer the phone and not return messages, after two emails that was his response.
All businesses live and die by the level of customer service they offer. GOOD LUCK KEVIN!!!
Member
Joined: Oct 2002
Posts: 224
Likes: 0
From: San Francisco
2002 CLK320
Re: Thanks
Originally posted by Bayer
Thanks, I just did.
My loss is only $89, it is the principle of letting companies get away with mis-representation and selling defective merchandise that really bothers me.
Thanks, I just did.
My loss is only $89, it is the principle of letting companies get away with mis-representation and selling defective merchandise that really bothers me.
Thanks Bayer for the heads-up. We feel for you, but feel for the company when they fail!
Member
Joined: Dec 2001
Posts: 82
Likes: 1
From: Sevierville, TN
2000 CLK320 Cabrio 2020 E 450 Wagon '92 VW
Re: www.GlobalAutoShop.com BEWARE !!
They put the screws to me also. The fact that Global only accepts credit card payments thru PayPal should have been a BIG RED FLAG. A reputable retailer would have its own contracts with each credit card company. (I think PayPal is used primarily by people who sell stuff on eBay in order to make the monthly rental payment on their lot at the trailer park.) Global is banned from another M-B Web site and several warnings have been posted about them on that site. Global also has operated under other names and subsequently changed them once they pissed off enough people. BEWARE – IF U BUY FROM GLOBAL AUTO SHOP, U R GOING TO BE SCREWED...AND IT WON’T BE THE KIND THAT FEELS GOOD.
Administrator
Joined: Sep 2002
Posts: 15,769
Likes: 37
From: www.Traben-Trarbach.de
MPG+ ROLFCOPTER
Re: Re: www.GlobalAutoShop.com BEWARE !!
Originally posted by woodyww
They put the screws to me also. The fact that Global only accepts credit card payments thru PayPal should have been a BIG RED FLAG. A reputable retailer would have its own contracts with each credit card company. (I think PayPal is used primarily by people who sell stuff on eBay in order to make the monthly rental payment on their lot at the trailer park.) Global is banned from another M-B Web site and several warnings have been posted about them on that site. Global also has operated under other names and subsequently changed them once they pissed off enough people. BEWARE – IF U BUY FROM GLOBAL AUTO SHOP, U R GOING TO BE SCREWED...AND IT WON’T BE THE KIND THAT FEELS GOOD.
They put the screws to me also. The fact that Global only accepts credit card payments thru PayPal should have been a BIG RED FLAG. A reputable retailer would have its own contracts with each credit card company. (I think PayPal is used primarily by people who sell stuff on eBay in order to make the monthly rental payment on their lot at the trailer park.) Global is banned from another M-B Web site and several warnings have been posted about them on that site. Global also has operated under other names and subsequently changed them once they pissed off enough people. BEWARE – IF U BUY FROM GLOBAL AUTO SHOP, U R GOING TO BE SCREWED...AND IT WON’T BE THE KIND THAT FEELS GOOD.
No, I'm not with them but if you post like that it would be nice to have the referenced information.
Member
Joined: Dec 2001
Posts: 82
Likes: 1
From: Sevierville, TN
2000 CLK320 Cabrio 2020 E 450 Wagon '92 VW
Re: Re: Re: www.GlobalAutoShop.com BEWARE !!
Originally posted by amdeutsch
And that site is? And the other names are?
No, I'm not with them but if you post like that it would be nice to have the referenced information.
And that site is? And the other names are?
No, I'm not with them but if you post like that it would be nice to have the referenced information.
Hiding behind PayPal instead of having proprietary contracts with MC, Visa, AmEx solves all the customer charge-back issues/problems for Global that would indubitably occur if if that company had its own proprietary contracts with each of the major credit card companies.
Member
Joined: Dec 2001
Posts: 82
Likes: 1
From: Sevierville, TN
2000 CLK320 Cabrio 2020 E 450 Wagon '92 VW
Re: GlobalAutoShop - the lies continue
Originally posted by Bayer
Kevin from this online store states:
"We also offer you an exchange if the product is defective, but simply don't want and threat for a post like this"
Another lie, never did he offered to exchange the product or we would not be dealing with this issue. What Kevin did do is state the following on two emails.
"Our shipping dept. will automatically reject all returns without rma authorization". Whatever rma means!!!
And since he first would not answer the phone and not return messages, after two emails that was his response.
All businesses live and die by the level of customer service they offer. GOOD LUCK KEVIN!!!
Kevin from this online store states:
"We also offer you an exchange if the product is defective, but simply don't want and threat for a post like this"
Another lie, never did he offered to exchange the product or we would not be dealing with this issue. What Kevin did do is state the following on two emails.
"Our shipping dept. will automatically reject all returns without rma authorization". Whatever rma means!!!
And since he first would not answer the phone and not return messages, after two emails that was his response.
All businesses live and die by the level of customer service they offer. GOOD LUCK KEVIN!!!
“Absolutely NO refunds on special orders , (ex. imported merchandise), all accessories, aerodynamic, & styling parts, wheels/tires, electrical, high performance parts, or parts which have been installed.”
http://www.globalautoshop.com/main/refund_policy.htm
Folks, have they covered their **** or what? What else is there? Maybe I’ll hand it to my lawyer. He’s my father and, luckily for me, he doesn’t need the money.
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