dronellis

Fisrt of all, probably you guys know me from this forum. When Iam gone back home for good last 2 months, Iv been interested of taking Eisenmann Performance Exhaust to my country Indonesia Jakarta. Its been on my mind since half years ago. basicly when I already in Indonesia jakarta for doing business. the next morning I called germany stuggard for talking with them about the distributor partner with them but they told me that they had been doing business and signing contract with the Eisenhauss as theur GLOBAL DISTRIBUTOR partner for USA and the rest of the world. They(Eisenmann-technik.de) told me to contact Eisenhauss. the nest day I called them and explaining to me and they ve asking me to email them about my company profile. I did what they told me so. As I remember I talked with MR KANG(should be the owner cause his name were in the website for the dealer partner). he told me to send the company profile to him and will be back on me the next day. The nxt day again there is one guy working in the Eisenhauss called JOHN. He is been very helpfull that day. This what I wrote to him and explaining in details what Iam planning to distribute the prducts in my country since guys I think you know INdonesia is the biggest populations in the S.E.Asia.


Dear John,



Thank you very much for your proffesionalissm reply in full details. Iam very interested on becoming your team(eisenhaus) for distributing the exhaust system at my country Jakarta-Indonesia. I believe that indonesia is the second biggest country from India and the population is really huge. This is what Iam planning if Iam going to become Eisenmann distributor Jakarta-Indonesia

My Exposure of Eisenmann products:

- Explain your products(Eisenmann) or servicecs in a more thorough& Direct fashion

-Portray your company's(Eisenmann) image in person, and be see to be associating with the original.

-Get direct feedback about your products or services directly from the market

- Take advantage of exccelent networking opportunities with others traders and exhibitors.

- Eisenmann will be directly exposing the products and service to the buyers from Indonesia. when they are HOT TO BUY!!

Secondly, Indonesian is a active car builder whose spent millions of Rupiah(indonesian currency) annualy on car modification.

By the way there will be a big show in Jakarta - Indonesia on coming september 18-19 2003.its call Autosalon. Autosalon is the largest numbers of the attendants in the only national even series in Australia in Jakarta. On core audience are 16-45yrs old males or females with high disposable incomes and mind to spent.

I believe Eisenmann will sell alots of demands compare to Japan,Korea and greece cause the differences of the populations.Most of Indonesian peoples are grazy of European car enthusiast.

For the products that Im really interested selling the eisenmann exhaust is for all the brand of European cars(BMW,mercedes benz,VW,Audi and etc). Ive been using your products since I was staying in America and Iam really satisfied with the products.I believe that eisenmann will break all the markets in Indonesia jakarta.

Lastly with proven marketing and our promotional strategy, I will bring you(Eisenmann) to the right pottential and right customers.Thank you very much and hope to hear from you as soon as possible.



Sincerely Yours,



Felix Lesmana


and this is what JOHN(Eisenhauss) reply to me:

Dear Felix,

Well, it sounds llike a serious & good plan.
We will go ahead and grant you the distributionship in Indonesia.
Welcome to the "Team EisenHaus".

Let us know what particular product models, you are interested in,
so, we can get them shipped out to you asap and in the meantime,
if you need some brochures/catalogs regards to eisenmann products,
we will ship them out to you. Please provide us your office address in Jakarta.

Best Regards

EisenHaus (john)
Tel: 630.787.1600



After that moment John(Eisenhauss) asked me regarding the catalogs and stickers etc. he send me!!
actually when I first read my email. Im so ****ing happy for that news.

ok basicly they told me to order so they can shipp it to me ASAP. I talked to JOHN about the payment methods and how Iam going to sent the money to Eisenhauss copany. Joh told me "felix I will fax to you the nesxt day!" but its been 1 months that john told me that and till now I didnt get anything from his news.

When I called John. Its like JOHN treat me very bad service. I asked John" where is the fax that you ve been promised me' he told me" Felix i dont havt 24 hrs stand by just for you"when I heard that I feel . I asked why you have to said that?he told me that " I dunno Indonesian market" so I talked to him again" John you dont need to be worry abuot the indonesian market" Ill be the one who take charges everythings in my country market. He had a bad service,tone etc. I explain to them(eisenhauss) that there is a big show coming in sept 19-21 but the organizer changed the schedule to oct 10-11.
I called him again today which in USA time approximately 12 afternoon and John(eisenhauss) picked up the phone. well I said can I speak to John?yes this is john, how are u felix. I told him" John ive been waiting till this month and yet I didnt get any kind of news regarding the payment methods. Guys do you know what JOHN told me?"Felix I dont have time right now to talk to you and I will email you today ( as he promised me again since last almost 2 months) I told him " John is it very hard to fax me or email me about that payment methods?he told me" Felix please dont argue with me!!damn this guy is PHAT!! he told me today is the labour day felix!! well I said to him JOHN why you picked up the phone when you said today is the labour day!:and this what makes me really dissapointed with the Eisenhauss service!!
I asked him whether Eisennhauss really intersted on doing business with me and JOHN told me" we are not interested on Indonesian market'!!!! So I told me again WHY YOU GRANT ME As THE EISENMANN DISTRBUTOR IN JAKARTA INDONESIA AT THE BEGINING AND SEND ME THE CATALOGS,BROCHUREs, AND STICKERS?JOHN CANT SAY A SINGLE WORDS ..

well guys this is what EISENHAUSS have the service!!!
this is the worst business I ever had since my dad had business with the ITALIAN peoples for 32 yrs!! EISENHAUSS REALLY HAD A WORST SERVICE!BAD!!!!!

ALL Iam wanted is just the PAYMENTS METHODS and start oreding the products of launching!for 2 months Ive been waiting and JOHN TOLd me WE ARE NOT INTERESTED ON THE INDONESIA MARKET!!!hahahhaa weird huh!

P/s: Guyys when you have a busines with everbody! did you guys have to asked how Iam going to pay for you?right?This is logic! it seems that JOHN cant do business at all!!!

what you guys think?this is making me nuts!

Ab-ab

Felix,

That's sux,..Sorry to hear that dude,..



Ab-ab

mmgrad

long post... but i read it all...

dam, that sucks... i don't see why they would care if the Indonesian market is good or bad? you are the one taking the risk... and whether the products sell or now, Eisenhaus would still make the sale and get their due profits...

sorry Felix... hopefully you can talk to Mr. Kang and talk to him about it?

But I'm nore sure if you wanna continue business with them since they are already dissing you now... they might cut you off at anytime in the future...

they are probably thinking that you won't make enough sales to be worth their time...

dronellis

well basicly If they are going to cut me.that is fine for me! if they think that I wont make enought sales to be worth their time . All I ca say Iam sorry! My business is worth MiLLLIONS +++ more than there company! I have my own cmpany exporting the bodykits everywhere from USA,Europe and Midlle East! and aslo I can help doing business with the DAD who had hahaha either way Iam still doing busines!! i have alots things to do! this is just and hobby!Eisenhauss are stupds think that INdonesian market are sucks!look at the street fools!! alots of nice european cars and home are owned by indonesian!ask about Indonesian students or peoples in states!! hahahah

this is just an bad experienced for me. I did talked to MR KAng and he is very hard to find!!

mmgrad

maybe you can try contacting Eisenmann again and tell them your negative experience with Eisenhaus... maybe they will be able to work something out with you, or steer you towards an alternative source of acquiring the products you need.

Good luck...

dronellis

Yeah I will!! They are been very very good service and helping a lots.
there is one guy called JASON(Eisenhauss) he is very unnderstand all the situation and helpig me alots! but still JOHN is the worst guy! its like JOHN ThE BUSY MAN!!! hahahah
always saying busy! he dont have any single time to fax me about the payment methods.!!! hahah ridiculous right!!

mmgrad

i'm sure they would have relatively the same price for distributors like yourself... so that doesn't take much time to compose pricing... and faxing takes less than 1 minute...

Maybe he doesn't want to pay the long distance charge for faxing? hehehe... i don't know, but there just doesn't seem to be much of a real good explanation

dronellis

that is totally TRUE!Their company too busy to reply single minutes to me..hahhaha


almost forget guys. when I said to him" John everythings on schedule for meand all I already paid for the stunts and etc. please sent me right away as I can order ASAP so the show will be not too late"he told me" Felix You havent pay us single cents" this guy is freaking weirdo! Probably eat too much cheese so his brain stop working! cant do this with this guuy business..

I already sent email to g\Germany and hopefuly they can give me the good service..

KevinV

This is not to diss you or your country Felix but it may shine some light on what happened. Indonesia has a growing problem with credit card fraud and the perpetrator faces little or no consequences for this crime. Therefore some retailers will no longer due business with Indonesia. Even some sellers on ebay specifically states "will not ship to Indonesia" in there listings. I myself have been paid with a stolen credit card before from Indonesia. Luckily I never shipped the item cause I was aware of the country's rampant on-line credit-card fraud.

Here is an article I found on this topic:

http://loosewire.weblogger.com/2002/09/26

John may not been aware of this when he first granted you the distributorship but after talking to other co-workers, he may have realized this and wanted to back out of the initial agreement because he doesn't want to take any risk which is his decision to make but he should have just told you straight out instead of jerking you around like that.

mmgrad

i don't think that is much of a concern from a B2B standpoint.. its more of an issue for B2C issue between credit fraud...

KevinV

Well apparently it was a concern for John at Eisenhauss because I don't see why someone would initially grant you a distributorship and take the time to send you catalogs but don't have 1 minute to fax you a payment agreement. Fraud is not limited to B2C transaction. Also a regular person can disguised himself as business when dealing internationally. And the problem is not the credit-card fraud itself, it's the stereotypic image that it creates that "Indonesian are crooks." And as with all stereotyping, it hurts the innocent people in the process.

Jim C.

Felix,

I have an idea that it might be a lot of what others have mentioned, plus the language problem that can creep into doing business here in the US.
No offence, but it is sometimes hard for people of other countries to make themselves clear enough in english to make their points clear.
Have you maybe thought of hiring a US Rep to help you set up business dealings here in the States?
My wife is from China, and I know she has difficulties at times doing business with a lot of people in this country just because of language differences in speech even though she understands very well, others, at times, have problems understanding her points.
Just a thought?

Jim

mmgrad

well, whatever the case, it sucks that a business will first agree to do business and then decide not to later... the worst part is, Eisenhaus is still leading Felix on... either fax him the details, or just straight out tell him they don't wanna do business with him.. they shouldn't be jerking him around for no reason

they just wasting everyone's time

dronellis

Probably what you are saying is TRUE!! Alots of Indonesian peoples like to FRAUD using Credit card. But as for me " Iam sorry its not saying that Iam very arrogant ok. Iam not like other Indonesian peoples. If Iam one of that category, I will not doing internaitonla business(exporting Bumpers) to around the world right now.

dronellis

yeah that is totally true. I do what I suppose to do establishing Eisenmann products in Indonesia-Jakarta. I told him do not worry about the market in Indonesia jakarta. Iam the one who are ned to be worry. I paid everythings like stunts,banner,flyers even all the cars that are going to be inside the show. and yet he told me like previous" ok I will sent you by email" till now I didnt get any single fax from them. It seems they like to play a fun with me huh?hahhaa
this is frustating for me. As I told him at the begining, if John dont grant me as the distribuotr partner than its ok but he told me and saying YES to me..damnn this guy must be jerking off too much!hahaha

dronellis

but as for me English is not a big problem. We had a business for 32 yrs with ITALIAN peoples and doing really well. All my years doing business this is the first time Iam doing business with Americans instead staright away to Germany peoples.This is totally ridiculous and insane!!! they jsut keeping me delay and playing all their mouth!! Let me ask you guys who have business outiside or Inside. Do you guys have to know how are you going to pay to them I mean Payment methods so you will not sent the money wrongly?right? they cant make business at all and give a people such a hard time.

dronellis

Guess what guys?Mr kang or John are the same guy!! I was shock that time when germany eisenmann told me that. He is lauhing that time too.. hahahah damnn His name is John Kang!!! hahahaha is he Korean or Chienese?