History Report Denied at Dealership
#1
History Report Denied at Dealership
I just bought a 99 clk 320 and I called my dealer today to obtain history on my car based on the VIN and she says, "you are not the original owner of the car. this is information that can be released only for the owner at that time" I argue that I am now the original owner but am still denied. Is this true?
#2
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E 63S Wagon Renntech, E55 Renntech, SL65, SL 55 030, ML, bunch of old ones--they come, they go...
This is a sensitive issue at...
some Benz stores. It's a privacy thing....they are concerned that information that "belonged" to someone else shouldn't be passed on to anyone else. Some stores are helpful, some have an absolute Hitler Complex about it. If you can show them that the car is now titled in your name, they may help you. They may also give you a bit more help if you have the car in their shop for a repair order (especially if it's a customer pay repair). Or if you develp a good relationship with your wrench or service advisor, he may help. No guarantee though. Personally, I think it sux. I don't have this problem trying to obtain service histories on Lexus cars.
#3
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You should always get a car history before you buy a car. You can always post the VIN on here and someone will probably get you the carfax
#4
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E 63S Wagon Renntech, E55 Renntech, SL65, SL 55 030, ML, bunch of old ones--they come, they go...
I'm pretty sure....
he's not talking about a Carfax or Autocheck report. He's talking about the MBNA Master Vehicle Inquiry, which is a whole 'nuther thang. ...
#7
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2008 GMC Sierra
The MB Service Center would not give me the records because the name of the previous owner is on the paperwork. BUT they did tell me what service was done on the car. They also told me how often it was in for oil changes.
I simply asked what service was done on the car, not all the records.
Regards,
Ed
I simply asked what service was done on the car, not all the records.
Regards,
Ed
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S4
the service manager of a local audi dealership gave me all the info he had on a car i was interested in buying w/just the vin.
Your dealer won't even give you the info on YOUR car!!!???
Your dealer won't even give you the info on YOUR car!!!???
#9
...continuing story to request History Report from South Bay Mercedes in Torrance. I go in there today to purchase some touch up paint. After doing that, I go to the service area to request my history report of my CLK that I just bought 3 weeks ago. I talk to an assistant manager first and he says, "service done on car can only be released to owner at that time". I was really pissed when he said that because I want to know where my car stands. I have about another 1100 miles before my next service but that is not the problem any more. So i request to speak to his boss who is the Service Manager. Of course I am asked to wait 10 minutes because he had to use the bathroom (they must be talking among themselves). I finally talk to Peter (Service Manager) and first thing he asks me is for the VIN. He looks up the car and says, "Im sorry but I cannot release any service history because you were not the owner at that time". I now feel he is hiding something from me. Keep in mind that I am very cordial with Peter. I told him the reason I need to know is because I need to know where the car stands in case something goes wrong with the car. It will help me better assess any future situation. He says, "Im sorry but I cant be of help there. The only way I can release the service history is if you ask the original owner to sign a consent form and have it NOTARIZED" At this point I was really upset but did not let him know it. He wants me to have it notarized!?!?!?!?!?! My question is....Can they deny me the history report when I am now the current owner? Also, if there was work done during warranty and the problem arises after warranty coverage..is that covered because it was a previously known problem? Can I get my service history from another Mercedes Dealership? What to do guys?!>!! I want to know what they are hiding from me.
#10
History Report Denied at Dealership
...continuing story to request History Report from South Bay Mercedes in Torrance. I go in there today to purchase some touch up paint. After doing that, I go to the service area to request my history report of my CLK that I just bought 3 weeks ago. I talk to an assistant manager first and he says, "service done on car can only be released to owner at that time". I was really pissed when he said that because I want to know where my car stands. I have about another 1100 miles before my next service but that is not the problem any more. So i request to speak to his boss who is the Service Manager. Of course I am asked to wait 10 minutes because he had to use the bathroom (they must be talking among themselves). I finally talk to Peter (Service Manager) and first thing he asks me is for the VIN. He looks up the car and says, "Im sorry but I cannot release any service history because you were not the owner at that time". I now feel he is hiding something from me. Keep in mind that I am very cordial with Peter. I told him the reason I need to know is because I need to know where the car stands in case something goes wrong with the car. It will help me better assess any future situation. He says, "Im sorry but I cant be of help there. The only way I can release the service history is if you ask the original owner to sign a consent form and have it NOTARIZED" At this point I was really upset but did not let him know it. He wants me to have it notarized!?!?!?!?!?! My question is....Can they deny me the history report when I am now the current owner? Also, if there was work done during warranty and the problem arises after warranty coverage..is that covered because it was a previously known problem? Can I get my service history from another Mercedes Dealership? What to do guys?!>!! I want to know what they are hiding from me.
#11
History Report Denied at Dealership
...continuing story to request History Report from South Bay Mercedes in Torrance. I go in there today to purchase some touch up paint. After doing that, I go to the service area to request my history report of my CLK that I just bought 3 weeks ago. I talk to an assistant manager first and he says, "service done on car can only be released to owner at that time". I was really pissed when he said that because I want to know where my car stands. I have about another 1100 miles before my next service but that is not the problem any more. So i request to speak to his boss who is the Service Manager. Of course I am asked to wait 10 minutes because he had to use the bathroom (they must be talking among themselves). I finally talk to Peter (Service Manager) and first thing he asks me is for the VIN. He looks up the car and says, "Im sorry but I cannot release any service history because you were not the owner at that time". I now feel he is hiding something from me. Keep in mind that I am very cordial with Peter. I told him the reason I need to know is because I need to know where the car stands in case something goes wrong with the car. It will help me better assess any future situation. He says, "Im sorry but I cant be of help there. The only way I can release the service history is if you ask the original owner to sign a consent form and have it NOTARIZED" At this point I was really upset but did not let him know it. He wants me to have it notarized!?!?!?!?!?! My question is....Can they deny me the history report when I am now the current owner? Also, if there was work done during warranty and the problem arises after warranty coverage..is that covered because it was a previously known problem? Can I get my service history from another Mercedes Dealership? What to do guys?!>!! I want to know what they are hiding from me.
#12
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'03 c320wz
talk to the service DIRECTOR. hes the service manager's boss. as for going to a different dealership all they can do is print out the VMI. which is the vehicle master inquiry. it doesnt go into detail about everything though. but it'll tell you the gist of it. i get a print out of my VMI all the time, but i bought the car new.
#14
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2003 C230K Sport Coupe, 1986 190E 2.3
I have never heard of such a thing. You can get a carfax and know everything about a car without owning it so why not get wrranty and service info as well. You are the current owner and I would imagine it is your right to know what happened previously, unless they are hiding something in which case I would cause more trouble to get the info. Maybe try calling MBUSA.....
#15
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Originally posted by mctwin2kman
I have never heard of such a thing. You can get a carfax and know everything about a car without owning it so why not get wrranty and service info as well. You are the current owner and I would imagine it is your right to know what happened previously, unless they are hiding something in which case I would cause more trouble to get the info. Maybe try calling MBUSA.....
I have never heard of such a thing. You can get a carfax and know everything about a car without owning it so why not get wrranty and service info as well. You are the current owner and I would imagine it is your right to know what happened previously, unless they are hiding something in which case I would cause more trouble to get the info. Maybe try calling MBUSA.....
#17
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Originally posted by mctwin2kman
I have never heard of such a thing. You can get a carfax and know everything about a car without owning it so why not get wrranty and service info as well. You are the current owner and I would imagine it is your right to know what happened previously, unless they are hiding something in which case I would cause more trouble to get the info. Maybe try calling MBUSA.....
I have never heard of such a thing. You can get a carfax and know everything about a car without owning it so why not get wrranty and service info as well. You are the current owner and I would imagine it is your right to know what happened previously, unless they are hiding something in which case I would cause more trouble to get the info. Maybe try calling MBUSA.....
#21
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2003 C230K Sport Coupe, 1986 190E 2.3
Originally posted by vadim
Carfax will not provide you with service history.
Carfax will not provide you with service history.
#22
The carfax is clean. I am talking about the Vehicle Master Inquiry (VMI). This shows all maintenance services/warranty work/recalls or any transaction the car went through. I bought the car used from a private party and not through the dealership.
#23
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In this case I can somewhat understand the dealership. Not much but a little. Make sure that you are the owner of record, call MBUSA and ask the private party you bought it from if they would be kind enough to get it for you.