God Damn **** BRABUS IN LA!!
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Newbie
Joined: Nov 2002
Posts: 5
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God Damn **** BRABUS IN LA!!
Hey guys look!!
I purchased BRABUS SUSPENSION KIT to lower my vehicle through BRABUS IN LA!!
When i received them, i was a little suspicious about them because the package boxes seemed to be crushed so many times
that i couldn't even know its origin shape!!
when i unpacked the box, spring and shocks has so many scratches and rusty! it seems like used parts.
because i spended over $1000, i thought you know..nah~
so i called brabus saying like this "you guys seems to send me used part, it has so many scratches and even has many rusty"
and i took a picture to prove it and send via email.
they said to me they are very sorry and spring has a little problem.
i send them back to brabus spending my money for it!
i packed it the same way as brabus packed to me!!
when they received it, they blamed to me why you packed them in this way!! i said that i packed them the same as you sent to me by!! they said that springs are salvageable!!
but now they insist that i have installed them on my car!!
but i swear!! i have not installed them on my car!!
MOREOVER THEY RECOMMEND THAT I MAY BE ABLE TO INSTALL THEM WHICH THEY CALLED SALVAGEABLE PARTS ON MY CAR ARGUING THAT NO EXCHAGEABLE AND NO REFUNDABLE!
i do not want to say anymore..
i am also disgusting when i see brabus wheels on my car..
i am planning to change car to M3..
I AM SOOOOOOOOOOOOOO REGRETABLE....:'(
Did i do wrong?
i would like to see you guys opinion about my issue
:'(
I purchased BRABUS SUSPENSION KIT to lower my vehicle through BRABUS IN LA!!
When i received them, i was a little suspicious about them because the package boxes seemed to be crushed so many times
that i couldn't even know its origin shape!!
when i unpacked the box, spring and shocks has so many scratches and rusty! it seems like used parts.
because i spended over $1000, i thought you know..nah~
so i called brabus saying like this "you guys seems to send me used part, it has so many scratches and even has many rusty"
and i took a picture to prove it and send via email.
they said to me they are very sorry and spring has a little problem.
i send them back to brabus spending my money for it!
i packed it the same way as brabus packed to me!!
when they received it, they blamed to me why you packed them in this way!! i said that i packed them the same as you sent to me by!! they said that springs are salvageable!!
but now they insist that i have installed them on my car!!
but i swear!! i have not installed them on my car!!
MOREOVER THEY RECOMMEND THAT I MAY BE ABLE TO INSTALL THEM WHICH THEY CALLED SALVAGEABLE PARTS ON MY CAR ARGUING THAT NO EXCHAGEABLE AND NO REFUNDABLE!
i do not want to say anymore..
i am also disgusting when i see brabus wheels on my car..
i am planning to change car to M3..
I AM SOOOOOOOOOOOOOO REGRETABLE....:'(
Did i do wrong?
i would like to see you guys opinion about my issue
:'(
MBWorld Fanatic!
Joined: Mar 2003
Posts: 1,987
Likes: 0
From: Tampa, Fl
CLK63 Black Series
wow.. that sounds really ****ty of them.. especially someone so reputable. 
bring this to the attention of BBB (better business beareau (sp?) ) anyways, i just ordered sport suspension kit from brabus and 19" wheels.. i hope i don't have any complications.
bring this to the attention of BBB (better business beareau (sp?) ) anyways, i just ordered sport suspension kit from brabus and 19" wheels.. i hope i don't have any complications.
MBWorld Fanatic!
Joined: Jan 2002
Posts: 4,439
Likes: 1
Did you buy directly from Brabus North America? I am very surprised Brabus will send something like that to their customers.
If they admitted that they're sorry and the springs have problems when they received your e-mail, they should not blame you after they got the springs back.
One thing you need to do is to call UPS and file a complaint. If the box is smashed and the springs have scratches all over, then it is the shipping company's fault. Send the pictures of your springs and the box to UPS and see what they say. Your shipment should be fully insured.
If they admitted that they're sorry and the springs have problems when they received your e-mail, they should not blame you after they got the springs back.
One thing you need to do is to call UPS and file a complaint. If the box is smashed and the springs have scratches all over, then it is the shipping company's fault. Send the pictures of your springs and the box to UPS and see what they say. Your shipment should be fully insured.
MBWorld Fanatic!
Joined: May 2002
Posts: 3,216
Likes: 0
From: Hong Kong / Jakarta
CLS350
I agree with Harris,
brabus NA is very professional! Sure they might be arrogant people but they wouldn't ship used goods to you as brand new parts.
You should definately take up your complaint with the shipping company.
brabus NA is very professional! Sure they might be arrogant people but they wouldn't ship used goods to you as brand new parts.
You should definately take up your complaint with the shipping company.
Senior Member
Joined: May 2002
Posts: 417
Likes: 0
From: Los Angeles
2003 CLK 320
I agree they don't do a very good job packaging, the springs are just coiled together and put in the box with no packing. They rub against each other causing scratches or chips. Hopefully, these don't affect the performance. They really should shrinkwrap the coils before putting them in the box. This would prevent excessive rubbing
Almost a Member!
Joined: Sep 2002
Posts: 72
Likes: 0
From: Southern CA
from my experience with brabus usa, i can say that they are very friendly and professional...and i was lucky that the guy i deal with personally deliver the suspension kit to me...all components were in pretty good shape...sorry to hear about what happened to you...good luck
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MBWorld Fanatic!
Joined: Mar 2003
Posts: 1,987
Likes: 0
From: Tampa, Fl
CLK63 Black Series
Originally posted by Chow
from my experience with brabus usa, i can say that they are very friendly and professional...and i was lucky that the guy i deal with personally deliver the suspension kit to me...all components were in pretty good shape...sorry to hear about what happened to you...good luck
from my experience with brabus usa, i can say that they are very friendly and professional...and i was lucky that the guy i deal with personally deliver the suspension kit to me...all components were in pretty good shape...sorry to hear about what happened to you...good luck
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MBWorld Fanatic!
Joined: Jul 2002
Posts: 1,170
Likes: 1
From: Bay Area, CA
03 CLK500, 04 X3, No 07 GT3RS :(
I got my stuff direct from them too, and if yours arrived like mine did, I honestly think you're overreacting a little bit. My springs were packed in the same box and did rub against one another (there was no bubble wrap; mine were slightly scuffed up too but only in a really superficial way), and the box was crumpled slightly at the corners from the UPS people drop kicking it (have you ever actually gotten a box from UPS that wasn't damaged?). But considering the fact that they are not 'vanity' parts (Ie. not parts that you can even see once they are installed), are you sure it's really a warranted reaction? And why would this prompt you to consider selling the car?
