CarLab Bad Service - CarLab responded with great service
Thread Starter
Senior Member
Joined: Mar 2004
Posts: 346
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From: OC
MB & BMW
CarLab Bad Service - CarLab responded with great service
Hey guys,
Have any of you dealt with CarLab Motorsports. I have been trying to get my springs and have had such a bad transaction. They were supposed to send me my springs a while ago and have not...Keep delaying. Just wondering if you have had better luck than me?
Just be aware when you buy from diff. companies.
Have any of you dealt with CarLab Motorsports. I have been trying to get my springs and have had such a bad transaction. They were supposed to send me my springs a while ago and have not...Keep delaying. Just wondering if you have had better luck than me?
Just be aware when you buy from diff. companies.
MBWorld Fanatic!
Joined: Jan 2004
Posts: 2,853
Likes: 1
From: Boston
CLK500/Range Rover HSE/E55 AMG/Bmw 328Xi coupe/BMW 4.8x/Bmw 335i/GS350/Audi S5/E350
Hey guys,
Have any of you dealt with CarLab Motorsports. I have been trying to get my springs and have had such a bad transaction. They were supposed to send me my springs a while ago and have not...Keep delaying. Just wondering if you have had better luck than me?
Just be aware when you buy from diff. companies.
Have any of you dealt with CarLab Motorsports. I have been trying to get my springs and have had such a bad transaction. They were supposed to send me my springs a while ago and have not...Keep delaying. Just wondering if you have had better luck than me?
Just be aware when you buy from diff. companies.
Newbie
Joined: Jun 2005
Posts: 11
Likes: 0
From: SF Bay Area, Nor-Cal
'03 E500
I've actually had some H&R Springs installed on my old C-Class in the past, by Darwin and didn't have any problems with customer service. Try to talk to Darwin directly and he should be able to take care of you.
Junior Member
Joined: Oct 2006
Posts: 49
Likes: 0
Andy,
We order the spring from H&R right after you order. Our gardena warehouse suppose to send it to you on monday because you live closer to that warehouse. I later find out that the spring was not shipped out yet and this is on friday.
I told you on the phone regarding the situation and offer you a 50% discount on the price of the springs. I apologize for the inconvinience caused by this problem.
A full refund has been made to your card as of 11/20/2006 at 4.17pm.
Regards
Darwin W
We order the spring from H&R right after you order. Our gardena warehouse suppose to send it to you on monday because you live closer to that warehouse. I later find out that the spring was not shipped out yet and this is on friday.
I told you on the phone regarding the situation and offer you a 50% discount on the price of the springs. I apologize for the inconvinience caused by this problem.
A full refund has been made to your card as of 11/20/2006 at 4.17pm.
Regards
Darwin W
Member
Joined: Jul 2005
Posts: 147
Likes: 0
From: Bay Area
c230k
I've noticed if something is delayed or you dont get the right part its always the manufacturers fault not Carlab. Darwin is always there to answer questions and deal with any situation that comes up in a timely and orderly fashion.
Member
Joined: Sep 2004
Posts: 189
Likes: 0
From: Toronto, ON
2004 Silver CLK500
Nice.
Darwin,
This is an excellent gesture on your part. Customer service goes a long way in this business and I am impressed with your response and offer to compensate Andy for the delay.
Andy, I hope you get your things soon. But I'll be remembering CarLabs if I plan to buy something for my car in the future.
Zee
This is an excellent gesture on your part. Customer service goes a long way in this business and I am impressed with your response and offer to compensate Andy for the delay.
Andy, I hope you get your things soon. But I'll be remembering CarLabs if I plan to buy something for my car in the future.
Zee
MBWorld Fanatic!
Joined: Aug 2003
Posts: 3,386
Likes: 1
From: Bay Area, CA
01' CLK55
I just purchased some 19" MRR rims from Carlabs and had Darwin install them on my car last night. Carlab's customer service was AWESOME!!!
I plan to purchase many more performance mods from them in the months to come.
I plan to purchase many more performance mods from them in the months to come.
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Thread Starter
Senior Member
Joined: Mar 2004
Posts: 346
Likes: 0
From: OC
MB & BMW
Hey Guys,
Thanks for the input. Darwin and I have come to an agreement. Everything is fine and all is well. I will be getting my springs soon. They do infact have great service. Good place to go for anything.
Thanks Darwin-
Thanks for the input. Darwin and I have come to an agreement. Everything is fine and all is well. I will be getting my springs soon. They do infact have great service. Good place to go for anything.
Thanks Darwin-
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MBWorld Fanatic!
Joined: Jan 2004
Posts: 2,853
Likes: 1
From: Boston
CLK500/Range Rover HSE/E55 AMG/Bmw 328Xi coupe/BMW 4.8x/Bmw 335i/GS350/Audi S5/E350
Senior Member
Joined: May 2006
Posts: 335
Likes: 0
From: www.carlabms.com Santa Clara, CA
Your spring will be shipped today. It should be there before thanksgiving. Once again I apologize for everything.
Regards
Darwin W
