GTR 2020 broke down after 200 miles

Old Dec 16, 2020 | 07:09 PM
  #1  
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GTR 2020 broke down after 200 miles

Ive just purchased 2020 Green Hell GT-R which broke down just after a week.
The rear steering module failed and i got more than 13 faults.

Asking the dealer to unwind the deal since for 203,000$ car these things shouldn't happen. The service advisor did told me that they see more of these coming lately with various issues.
I've purchased the car from Fletcher Jones in Fremont California (Authorized Mercedes Dealership).
They refused to unwind the deal.
That car depreciation curve is insane so selling it right not will be horrific. Bad feeling, MB should learn how to build better cars especially with such high price tag.
I owned several Porsche's and never had ANY issues, wanted to give a try since the car drive awesome but seems to fail short.
I had previously own GTR 2018 that failed miserably with AC compressor twice, i traded it for the new one which turned to be another shame.
They look great, i would suggest to wait and stay away for now.

MB bad quality.



Last edited by Shamir Udi; Dec 16, 2020 at 07:14 PM.
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Old Dec 16, 2020 | 07:24 PM
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You got unlucky with the steering issue. Let them fix your car. If they can’t fix it, then deal with it as a lemon.

Price has little to do with reliability. If anything, more expensive vehicles tend to be more complicated and lower production volume, so they have more issues typically. Porsches are not immune to issues either, and they build an order of magnitude more cars on the 911/718 platform than Mercedes does on the SLS/AMG GT platform.

My own AMG GT S was pretty reliable without any significantly issues.
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Old Dec 16, 2020 | 08:48 PM
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If you're in California you have rights under the strongest Lemon Law in the United States. MBZ has 30 days to fix all problems that arise during the new car warranty period. And 3 tries to fix a specific problem is all they get.

Since your problem occurred when the car basically had no mileage on it, and usage is determined by dividing the mileage where the problem occurred by 120,000, you will eventually get your full purchase price plus taxes and license back if the car turns out to be a lemon.
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Old Dec 16, 2020 | 11:55 PM
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Sorry to hear this OP. Fletcher Jones Fremont is actually one of the better dealerships I've been to (their service department is excellent).

Do check out and see if they can fix it, and you'll have Cali lemon law protecting you.
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Old Dec 17, 2020 | 03:38 AM
  #5  
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This is disconcerting. I was planning to sell my F430 Spider and SL63 for a gently used GTR or Pro model for a multitude of reasons, dependable reliability (at least that expectation) being a significant consideration. Not researching the SL63 headbolt adequately was an oversight on my part, but I personally feel is also a demerit on the quality reputation of MB. Your experience certainly raises some additional doubts. One quandary besides undergoing a serious effort to sell my current rides has been finding a used GTR spec to my liking (seems like the majority of the GTRs are magno finishes which don't really appeal to me). While I could afford to spec a new GTR, I just can't convince myself to absorb the excessive new car depreciation for a GTR. After casual GTR shopping for a little better than a year, I recently started looking at used F12 Berlinettas thinking they are nearing the bottom of their depreciation curve, are apparently quite reliable for a Ferrari, and while not considered a "track weapon" in other respects are categorically similar to cruising around in a GTR (IMO)......

Last edited by bruceeboy; Dec 17, 2020 at 01:48 PM.
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Old Dec 17, 2020 | 04:04 AM
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Originally Posted by bruceeboy
This is disconcerting. I was planning to sell my F430 Spider and SL63 for a gently used GTR or Pro model for a multitude of reasons, dependable reliability (at least that expectation) being a significant consideration. Not researching the SL63 headbolt adequately was an oversight on my part, but I personally feel is also a demerit on the quality reputation of MB. Your experience certainly raises some additional doubts. One quandary besides undergoing a serious effort to sell my current rides has been finding a used GTR spec to my liking (seems like the majority of the GTRs are manga finishes which don't really appeal to me). While I could afford to spec a new GTR, I just can't convince myself to absorb the excessive new car depreciation for a GTR. After casual GTR shopping for a little better than a year, I recently started looking at used F12 Berlinettas thinking they are nearing the bottom of their depreciation curve, are apparently quite reliable for a Ferrari, and while not considered a "track weapon" in other respects are categorically similar to cruising around in a GTR (IMO)......
If you are wanting something relatively inexpensive to own, in this price range, the F12 is not the car to look at imo. For anything that does need fixing/replacing, you are going to pay a very heavy premium at the dealer. @Alexfor8 Can shed some more light on this, as he has chalked up some serious mileage on his.

The majority of the GT Rs are going to be very hassle free, and for those that aren't, they should all still be under warranty.
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Old Dec 17, 2020 | 05:22 AM
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Logically, I would agree with you. Unfortunately, shopping for a "lightly used" GTR, has proved frustrating from the standpoint so many of these cars including 2 that I was particularly interested in have been tracked (which to some extent is to be expected) and abused which leaves you back to do I pay the premium for a new car kitted out the way I want without a questionable history and take on that massive initial depreciation. There seems to be a lower probability of that being the case with F12s and I sadly tend to fit that profile, but admittedly any car that's passed through previous ownership can be a wild card. I fully agree though that Ferrari maintenance will tend to be more of a budget buster.
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Old Dec 17, 2020 | 07:32 AM
  #8  
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Thank god for the very robust consumer protection laws here in the UK.
That being said, I would let the dealer fix it, this could be a one-off and you would never need to worry again.
Expensive cars have more technology, exotic materials, and more to go wrong.
I cannot comment on Porsches specifically but I can promise you there is nothing reliable about BMWs, Ferraris, Lamboghinis, very less so with McLarens and Aston Martins.
I think the GTR is a phenomenal machine and you should give it a chance.

BTW, Mercedes after sales service at the right delaership is legendary.
They have fixed cars outside of warranty on goodwill.
And I had a full extra year of warranty added for free on my car when something went wrong and a part was on back order for 2.5 weeks

Stay safe

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Old Dec 17, 2020 | 11:32 AM
  #9  
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Originally Posted by MalibuScott
If you're in California you have rights under the strongest Lemon Law in the United States. MBZ has 30 days to fix all problems that arise during the new car warranty period. And 3 tries to fix a specific problem is all they get.

Since your problem occurred when the car basically had no mileage on it, and usage is determined by dividing the mileage where the problem occurred by 120,000, you will eventually get your full purchase price plus taxes and license back if the car turns out to be a lemon.
Further to the above, and key to the protection is that the 30 days in the shop does not have to be per issue, or even the same issue.
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Old Dec 17, 2020 | 01:12 PM
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Hope you dont end it up like this.
but looks like you are not the only one
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Old Dec 17, 2020 | 03:32 PM
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Originally Posted by Road Racer
https://www.youtube.com/watch?v=k-Hy1gzGjYg

Hope you dont end it up like this.
but looks like you are not the only one
That moron set his family money purchased car on fire for internet clout.
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Old Dec 17, 2020 | 04:07 PM
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Porsche has been somewhat of an exception in this space in terms of reliability and quality. This may change, though, with VAG having to pour billions into EV R&D to stay relevant. Cost cutting is already very evident across most VAG brands. The other brands are obviously not immune from this and Porsche is not immune to unexpected issues, either. Remember the 991 GT3 catching fire one after the other? Luxury/performance cars are more complex machines and with that more things can fail. That's unfortunately just the nature of the beast. What matters is how these issues get addressed when they happen and that can be a crapshoot. Some dealerships are good, others are not.

Things being faulty from the factory can happen. That's what the warranty is for, and as mentioned above if you got the short end of the stick and purchased a lemon, that's what the lemon law is for. Chances are they will fix your rear steering module and that's the last you'll have to deal with it. Pretty much every car I've purchased new had some issues from the factory. All dealt with under warranty and I moved on enjoying the car. One of the benefits of AMGs is that many of the components are shared across many of the models. The engine is largely the same in all V8 models for example, so it gets a lot of real world testing and is rather bulletproofed. So are other complex systems like the rear locking differential etc. The rear wheel steering is less widespread at the moment, so probably more prone to unknown issues, but again, that's why you have a 4 year/50k warranty.

Last edited by superswiss; Dec 17, 2020 at 04:42 PM.
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Old Dec 17, 2020 | 06:35 PM
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Originally Posted by superswiss
Porsche has been somewhat of an exception in this space in terms of reliability and quality. This may change, though, with VAG having to pour billions into EV R&D to stay relevant. Cost cutting is already very evident across most VAG brands. The other brands are obviously not immune from this and Porsche is not immune to unexpected issues, either. Remember the 991 GT3 catching fire one after the other? Luxury/performance cars are more complex machines and with that more things can fail. That's unfortunately just the nature of the beast. What matters is how these issues get addressed when they happen and that can be a crapshoot. Some dealerships are good, others are not.

Things being faulty from the factory can happen. That's what the warranty is for, and as mentioned above if you got the short end of the stick and purchased a lemon, that's what the lemon law is for. Chances are they will fix your rear steering module and that's the last you'll have to deal with it. Pretty much every car I've purchased new had some issues from the factory. All dealt with under warranty and I moved on enjoying the car. One of the benefits of AMGs is that many of the components are shared across many of the models. The engine is largely the same in all V8 models for example, so it gets a lot of real world testing and is rather bulletproofed. So are other complex systems like the rear locking differential etc. The rear wheel steering is less widespread at the moment, so probably more prone to unknown issues, but again, that's why you have a 4 year/50k warranty.

thanks, the fault is the steering rack according to the service advisor. They are waiting for parts.
i understand that it can happen to any car (Including Porsche As you have mentioned with the GT3 2014 - 2015 finger problem where Porsche gave 10y of warranty to the engine).

‘’however I owned 6 911 including one 2015 gt3 that had the finger issue and was fixed. With the GTR I owned one 2018 that had recurrent issue with the ac compressor from day one and this 2020 which started seriously bad. That’s 100% fault over 2 cars , silly me for trying it fort the 2020, need to swallow the frog and let them fix it.
im defiantly started to monitor and document and will go for the lemon if will be needed.
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Old Dec 17, 2020 | 06:37 PM
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Thanks, I’ll defiantly will need good lawyer , started to document, +2 days in service all ready
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Old Dec 17, 2020 | 07:53 PM
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Originally Posted by Shamir Udi
Thanks, I’ll defiantly will need good lawyer , started to document, +2 days in service all ready
Why would you need a lawyer? Why not just let them fix your car and make things right... Sucks this happened I would be upset as well but doesn't really seem like something that's worth getting a lawyer involved.
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Old Dec 17, 2020 | 08:24 PM
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Originally Posted by Shamir Udi
Thanks, I’ll defiantly will need good lawyer , started to document, +2 days in service all ready
Originally Posted by jcopello
Why would you need a lawyer? Why not just let them fix your car and make things right... Sucks this happened I would be upset as well but doesn't really seem like something that's worth getting a lawyer involved.
Why? Because he's defiant.
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Old Dec 18, 2020 | 02:15 AM
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I got a chuckle out of this "+2 days in service all ready"...... everybody with Higher-End experience can empathize .. geez, it can happen...
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Old Dec 18, 2020 | 03:03 AM
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Originally Posted by fabbrisd1
I got a chuckle out of this "+2 days in service all ready"...... everybody with Higher-End experience can empathize .. geez, it can happen...
Yup, if they think 2 days is bad then I suggest they never touch a Ferrari or Lamborghini.
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Old Dec 18, 2020 | 08:46 AM
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This is just not uncommon. There are dozens of stories on the Corvette forums about catastrophic mechanical failures on brand new C8 cars, and replacement parts are not even available BC the car is so new and all the parts are being consumed on new builds.

One recent case, this poor guy's car has been sitting at a dealer's repair bay since the 7th. The car is so new, the dealer tech cannot figure it out and cannot even get GM's tech hotline to answer the phone....it happens!

https://www.corvetteforum.com/forums...out-there.html



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Old Dec 18, 2020 | 09:03 AM
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Originally Posted by Shamir Udi
Thanks, I’ll defiantly will need good lawyer , started to document, +2 days in service all ready
I think you need a chill pill. Go through the process, odds are they will get it right.
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Old Dec 18, 2020 | 01:09 PM
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I wonder though if the car was driven hard during test drives prior to being sold. Shamir, how many miles did the car have prior to your delivery? Are you also the first owner?
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Old Dec 18, 2020 | 01:50 PM
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Originally Posted by LAsunset
I wonder though if the car was driven hard during test drives prior to being sold. Shamir, how many miles did the car have prior to your delivery? Are you also the first owner?
was 87 miles, that exactly what i thought.
got the car out , so far so good . Going to get some miles today to see how it goes.
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Old Dec 18, 2020 | 04:05 PM
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Originally Posted by Orcbolg
Yup, if they think 2 days is bad then I suggest they never touch a Ferrari or Lamborghini.
high end cars shouldn’t break often, they needs to be more reliable. Ferrari and Lambos has one thing which is cool and it’s NA engine that can rev 8-10k and the sound is awesome, the fact that they break often only means that engineering wise they are not built to last.

With regard to the GTR context, the service advisor told me that they never saw rear steering problem however it’s new to mb so it’s not surprising, still annoying.

If you accept long service time you accept mediocrity.
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Old Dec 18, 2020 | 04:20 PM
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Originally Posted by Shamir Udi
high end cars shouldn’t break often, they needs to be more reliable. Ferrari and Lambos has one thing which is cool and it’s NA engine that can rev 8-10k and the sound is awesome, the fact that they break often only means that engineering wise they are not built to last.

With regard to the GTR context, the service advisor told me that they never saw rear steering problem however it’s new to mb so it’s not surprising, still annoying.

If you accept long service time you accept mediocrity.
It's all relative I think. Cars, engines etc. are built/engineered to last a certain amount of time and the reality is the more high strung a car is performance-wise the more maintenance it needs and the higher the risk something will fail. Take race cars for example. They need their engines rebuilt frequently. There's a trade off between weight, cost, performance etc. and how long something lasts. With the AMG One, they claim they have managed for their F1 engine to only need rebuilding every 50k miles. They did that partially by lowering the redline to "only" 11k rpm, but this car costs 2.75 million euro. We engineers are bound by the project management triangle if you are familiar with it. The quality of work is constrained by the project's budget, deadlines and scope. Things failing during the warranty costs them money, so there is no incentive not to engineer cars to at least hold up for the warranty period and most people at the high end change cars very frequently.
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Old Dec 18, 2020 | 06:30 PM
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Originally Posted by Orcbolg
Yup, if they think 2 days is bad then I suggest they never touch a Ferrari or Lamborghini.
Interesting

on my 5th lambo (brand new evo rwd) after performante, lp570, Superleggera 08 and Gallardo Se06

i did over like 40k miles combined on all
road trips all over us in my Superleggera never once had to go to shop, any of the cars for a repair, ever since 2012

they are the most reliable super cars/cars I’ve ever owned (over Porsche Ferrari lambo) and mercedes

mercedes for me have been pretty rock solid, I did have some nagging battery faults in gtr which got sorted after a few times but never a mechanical/stranded failure and it’s driven hard hard
my gts never an issue, s550 cab, gle glk etc etc never a repair ever

you just have horrible luck of the draw and I’m sorry for that however all of these mechanical cars can have issues and you just never know which side you fall on, unfortunately

try to have it fixed and hopefully you can enjoy it, it’s an amazing machine as you know !! I was behind frustrated with the battery issues however I stayed calm worked with amg tech and service few times and we got it sorted

all the best
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