E-Class Coupe (C207) & Cabrio (A207) 2010-: E250CDI Coupe, E350 Coupe, E350CDI Coupe, E500 Coupe, E550 Coupe [Coupes & Cabriolets]

Rear Sunshade Blind scratch marks on glass

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Old 12-06-2018, 01:19 PM
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E350 4matic Coupe
Rear Sunshade Blind scratch marks on glass

Hi everyone, I just recently purchased a certified 2014 E350 Coupe from a Canadian Mercedes dealership.

I just came to notice the left side of rear sunshade blind roller wheel has scratch the glass, the right side is fine.

Is this normal? Should I go back to the dealership and ask to replace glass + sunshade blind?

Thank you for your input
Old 12-06-2018, 03:19 PM
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Originally Posted by AnotherBenz
Hi everyone, I just recently purchased a certified 2014 E350 Coupe from a Canadian Mercedes dealership.

I just came to notice the left side of rear sunshade blind roller wheel has scratch the glass, the right side is fine.

Is this normal? Should I go back to the dealership and ask to replace glass + sunshade blind?

Thank you for your input
Was it scratched when you purchased the car?

Yes-- go to the dealer and ask them to replace the glass. I doubt they will do that, but it can not hurt to ask.
Old 12-06-2018, 03:34 PM
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Not normal definitely should have been caught during inspection therefore covered, see line 143 in attachment.
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Old 12-07-2018, 09:22 AM
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I would definitely go back to the dealer to have the glass replace and make sure that the shade does not scratch the glass. You paid extra for a CPO car and you should insist that the dealer should do the right thing.
Old 12-07-2018, 12:53 PM
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Certainly, checking all the glass is an item to be inspected; but without knowing the acceptance criteria, it's difficult to guess correctly about exactly what is unacceptable. I mean in the US even "some" rodent **** in your cereal is acceptable to the FDA. If the glass has been scratched to the extent that the conductor/heating element of the rear window defroster has been cut/damaged on the LEFT side, then it certainly would warrant replacement-- but if just "marks", I'm not so sure.

I do hope the dealer offers you an acceptable remedy. But I honestly think "flawless" is not the criterion applied. I've seen many CPO cars with minor dings, scratches, paint chips, etc.
Old 12-07-2018, 01:24 PM
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Originally Posted by Rick-F
I honestly think "flawless" is not the criterion applied. I've seen many CPO cars with minor dings, scratches, paint chips, etc.
Indeed. I purchased and subsequently returned a CPO car to a local dealer when I discovered upon closer inspection that the entire hood had been repainted. Their response? "Just because it's a certified vehicle doesn't mean it hasn't been in an accident."

Buyer beware.
Old 12-07-2018, 01:45 PM
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I want to thank all of you for your opinion.

This CPO I purchased in Canada, I feel the dealership didn't do a good job in inspecting the car prior to delivery. Because I am dealing with issues now, it has only been 1 week of delivery.
The fender has to be repainted due to paint defect, the defect size is the size of a baseball, very difficult not to see it.
The front left parking sensor would go on randomly.
There is a steering vibration click sound in cold start.

I agree with Mr. Toad, paying extra for CPO(USA) or Star Certified(Canada) doesn't mean much in my opinion.

Coming from W204, I do love this C207's V6 engine, it is powerful and smooth. The ride quality is also comfortable and smooth, driving long distance in this car is joyful.
Old 12-07-2018, 02:42 PM
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I've said this elsewhere on these boards, but it bears repeating. The CPO designation doesn't really mean that the car is in great condition; it means that the dealer will be obligated to fix most of the problems discovered by the buyer.
Old 12-27-2018, 03:31 PM
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AnotherBenz, did the dealer address most of your concerns in a satisfactory manner?

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