Buttons to right of drivers seat no longer work
I have a 2012 E-350 cabriolet that has a panel w/4 roller type buttons located to the right of my drivers seat.
They are supposed to control air bolsters on the seat in 2 places, and 2 bolsters/lumbar area on the back of the driver’s seat.
They have all stopped working. First the 2 buttons that controlled air to the bolsters on my back stopped working. Over the past 2-3 months the bolsters on the seat that are supposed to support my thighs have also stopped working.
I can live without the thigh bolsters, but recently had a spinal fusion and am so missing my lumbar bolsters.
Any suggestions?
TIA,
Karen
I’ve added a pic of the 4 buttons in case my description wasn’t clear enough.




Several threads on here showing the cracked broken lines and the resulting repairs.....the compressor is in the trunk area behind everything...of course :-)
There are four potential failure points in the system and it is likely that more than one of those points is your culprit:
- The seat bladders are leaking (they're shockingly flimsy).
- The hoses from the pump in the trunk to the seat cushions are leaking.
- The control pods (the black plastic pods with the thumbwheels) have failed.
- The air pump has failed.
The dealer had my car for four months, during which time they replaced all seven of the bladders (four in driver seat and three in passenger seat), the air pump, and the two control pods between the seats and the center console.
Last edited by Mr. Toad; Aug 8, 2024 at 08:48 AM.




I dont remember if it will throw a code if you pull it or if that fuse also controls other items.
Last edited by WRC-LVR; Aug 11, 2024 at 05:06 PM.
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I have a 2012 E-350 cabriolet that has a panel w/4 roller type buttons located to the right of my drivers seat.
They are supposed to control air bolsters on the seat in 2 places, and 2 bolsters/lumbar area on the back of the driver’s seat.
They have all stopped working. First the 2 buttons that controlled air to the bolsters on my back stopped working. Over the past 2-3 months the bolsters on the seat that are supposed to support my thighs have also stopped working.
I can live without the thigh bolsters, but recently had a spinal fusion and am so missing my lumbar bolsters.
Any suggestions?
TIA,
Karen
I’ve added a pic of the 4 buttons in case my description wasn’t clear enough.
If the lines or connectors are broken, it's pretty cheap to fix.




mine have been operating intermittently so i am just syart to dig into them. I am pretty sure for basic multicontour seats the pumps are in the seat backs.
If you have dynamic multicontour seats the pump appears to be in the left side of the trunk.
Karen's picture of the controls look like she has the multicontour contour seats not the dynamic multicontour seats. Mine is the same as he's.
I hope to pull the seat backs off this weekend and confirm the pumps are in the seat backs.
I'll report back when I do.








THANKS for letting me know how yours is set up.
I could use the lumbar support for my back.
If it wasn't for that I wouldn't fool with it.
THANKS for letting me know how yours is set up.
I could use the lumbar support for my back.
If it wasn't for that I wouldn't fool with it.




I finally got around to removing the paneling in the trunk of my cabriolet. WOW quite challenging in the cabriolet, at least the first time. Ha
The pump is located on the left side behind the amplifier in my case. Very difficult to get to with out removing other components. I have not located, or overlooked, a WIS for removal on a cabriolet yet. If anyone has one, I would appreciate a copy.
I could barely get my hand to it and feel it run on the blue hose when the car is started, so the pump at least works. Whether strong enough yet to be determined.
while I could feel it running, I could not hear it either in the trunk or on the fender. Is that typical or representative of a weak pump?
I removed the control , started the car and could feel air from one of the hoses for a short time. I didn't feel like it was very strong so plan to pressure test next. Not sure if
- pump is weak,
- Supply hose is leaking or
- Bladders are leaking.
one question I have is, will the pump inflate the seat if you are not sitting in it?
Any suggestions are welcomed and would be greatly appreciated.
Thank you





