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E Class Cab A238 Video mode - help please

 
Old 06-06-2018, 12:22 PM
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paulgeoghegan
E Class Cab A238 Video mode - help please

I have a 2 week old (from new) e- class A238 Cabriolet.
I have been trying to play video (MP4 and MKV which are supported) while stationary but no luck. All I get is sound and the 2-inch by 2-inch screen within a screen.
If I press fullscreen a message pops up 'You cannot use this while in motion' even though I am not, I am parked with the engine running (or ignition only on) in P.
I am sure it is supposed to play videos until driving starts, then it should go off.
I have tried all the available settings in the media section of Comand.
Can anyone confirm that it should play videos while not moving so that I can take it to my dealer to fix?
Thanks
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Old 06-06-2018, 01:58 PM
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2019 E450 Cabriolet
My biggest question is how do you have an A238 in June? Isnít that the 2019 model year?
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Old 06-06-2018, 08:55 PM
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had a similar problem.

my fix was to re encode the file as MP4 with handbrake.

once re encoded i copied to SD card and file played fine.
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Old 06-07-2018, 03:05 AM
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Ah, ok that's my mistake. I thought this was the code for all e class cabs. Also, 238 is the first part of my VIN number after WDD.
If that's not correct then let's say I have a May 2018 production car delivered in late May.
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Old 06-07-2018, 03:06 AM
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Sackboydad. Thanks, I will give that a go.
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Old 06-07-2018, 03:10 AM
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byip25
Sorry, meant to thank you.
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Old 06-07-2018, 07:30 AM
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2019 E450 Cabriolet
Originally Posted by byip25 View Post
had a similar problem.

my fix was to re encode the file as MP4 with handbrake.

once re encoded i copied to SD card and file played fine.
No prob! I was jealous there for a moment. My 2019 E450 Cab has a production date of June 20 but likely wonít see it until September
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Old 06-07-2018, 09:46 AM
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2018 E400 Coupe, 2012 SLK350
Just a note, the 238's (C - Coupe, A - Convertible) began in the 2018 model year. That said I have played videos in MKV full screen (option selected in menu at right) while in P with no problems.
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