Rebate/refund due to defect? New car nolonger new.
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Joined: Mar 2002
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From: Issaquah, WA.
E320 2003
Rebate/refund due to defect? New car nolonger new.
Regarding thread 'Steering locks while car in motion'
When one buys a new product, you expect it to be free of defects. As our car is new and now we have this replaced steering rack, this car is no longer 'new' (akin to gluing a vase back together), is there an avenue with the manufacturer for getting a rebate/refund due to this experience of having to have a major component replaced? Does the manufacturer have any kind of program to address this kind of issue? Where do we go to pursue this avenue?
Link to thread: https://mbworld.org/forums/e-class-w210/9790-steering-locks-while-car-motion.html
When one buys a new product, you expect it to be free of defects. As our car is new and now we have this replaced steering rack, this car is no longer 'new' (akin to gluing a vase back together), is there an avenue with the manufacturer for getting a rebate/refund due to this experience of having to have a major component replaced? Does the manufacturer have any kind of program to address this kind of issue? Where do we go to pursue this avenue?
Link to thread: https://mbworld.org/forums/e-class-w210/9790-steering-locks-while-car-motion.html
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Joined: Nov 2001
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From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
Legally MB's obligation is to replace defective parts and repair. However, you can ask them to replace the vehicle but that most likely will not happen as the steering rack is not really a major component, important but not major like an engine
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Joined: Nov 2001
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From: Sri Lanka
i doubt you will be able to have them replace the vehicle.. if you do.. it will be through a lawyer and maybe using the lemon law... but now that the problem is fixed... it may not apply...
It definitely will not be easy to get MB to give you a new car without a fight..
It definitely will not be easy to get MB to give you a new car without a fight..
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Joined: May 2002
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From: Florida
2007 E350/2001 SLK320
I'm posting late on this subject; however, I disagree that it's difficult to get satisfaction from MB. My 2001 ML320 was a piece of crap. It showed a mediocre performance for the first 7,000 miles and then it was downhill from there.
MB switched me out into a brand new E class. When it was all done I was VERY satisfied. The Regional Rep was helpful, but you have to first have your complain documented by the folks in Montvale. They will get the regional rep involved. Your concern is especially taken seriously if your safety is compromised.
MB switched me out into a brand new E class. When it was all done I was VERY satisfied. The Regional Rep was helpful, but you have to first have your complain documented by the folks in Montvale. They will get the regional rep involved. Your concern is especially taken seriously if your safety is compromised.
