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2003 W211 cup holder broken?

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Old 03-13-2007, 11:03 AM
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'03 W211 aka E-500
2003 W211 cup holder broken?

Okay, I took my car to be evaluated yesterday afternoon for a possible trade-in. The cup holder (The push-the-button-wazoo-folding-crane-move one in the console) was all closed up. It has worked flawlessly since the day I bought the car in 11/02.

Get in the car this morning and the [email protected] thing is stuck in the closed position. The little silver sliver opening button appears disengaged.

That [email protected]#$%ng dealer-monkey musta jacked it. Any suggestions on how to repair or replace if necessary?

TIA,

EDJ
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Old 03-13-2007, 11:12 AM
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Check ebay......I've seen them there.
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Old 03-13-2007, 12:33 PM
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Take it out of the car...and clean and lube the slide portion of the cup holder...

I Use the MB Sunroof lube with great results
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Old 03-13-2007, 01:25 PM
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Absolutely NOBODY is going to check the operation of the cup holder at any evaluation of any kind when you trade/sell your car. Don't give it a second thought. Leave it closed & forget about it, unless you need to use it in the meantime.

They're only interested in possible body work/paint scratches, dings & dents & condition of the wheels/tires, the general cleanliness, and wear and tear of the interior, and of course the milage.

Don't freak out!
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Old 03-13-2007, 01:38 PM
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was '03 E320 - now - '04 S4
I think anyone w/ a Starbucks logo as their avatar is going to need a functional cupholder!

Of course I'm going to head out to grab some caffeine right now - what can I say... I'm from Seattle.
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Old 03-13-2007, 06:06 PM
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Originally Posted by lig View Post
I think anyone w/ a Starbucks logo as their avatar is going to need a functional cupholder!

Of course I'm going to head out to grab some caffeine right now - what can I say... I'm from Seattle.
I missed his avatar. I take it all back!
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Old 03-13-2007, 10:30 PM
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They're pretty cheap to replce. Got mine replaced under warranty and I saw it cost $20.
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Old 03-13-2007, 10:41 PM
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Originally Posted by hecdog View Post
They're pretty cheap to replce. Got mine replaced under warranty and I saw it cost $20.
True...Same here, if it means that much to you. It did to me.
BTW, am I the only one who liked that setup? Sure, it's way too fragile, but certainly made for a better center console storage/arm rest than the '07 rolltop/beverage setup now.
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Old 03-20-2007, 12:08 AM
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Thx guys, I'm gonna call my independent repair facility and have them order one in so I can do the stop-by-and-fix next weekend

EDJ
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Old 03-23-2007, 06:10 PM
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I checked at my dealer and I think they were 80$
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Old 03-23-2007, 06:19 PM
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Originally Posted by bigswol2 View Post
I checked at my dealer and I think they were 80$
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Old 03-24-2007, 06:47 AM
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.... nothing to brag about, it is a previous model....
I just took my cup holder out. Since it doesn't even hold my snapple!
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Old 03-24-2007, 04:56 PM
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'03 W211 aka E-500
Did you need a special tool to take it out? I'm afraid my non-engineering, non-mechanical self can't figure the [email protected] thing out.

TIA,

EDJ
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Old 03-24-2007, 06:09 PM
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.... nothing to brag about, it is a previous model....
Originally Posted by ElDiabloJoe View Post
Did you need a special tool to take it out? I'm afraid my non-engineering, non-mechanical self can't figure the [email protected]ned thing out.

TIA,

EDJ
wiggle and pull staright up
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Old 03-24-2007, 07:12 PM
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Originally Posted by ElDiabloJoe View Post
Did you need a special tool to take it out? I'm afraid my non-engineering, non-mechanical self can't figure the [email protected] thing out.

TIA,

EDJ
Open it, and put your 2 fingers (pointer & middle) on the back wall. There is an oval detent there. Give it a quick jerk & it will snap out & up.

Its not quite a "friction fit", something snaps it into the sidewalls somewhere, but it snaps out really easilly once you take it out 1 time & know that you won't break the car all apart trying to remove it. LOL Don't be afraid. give it a straight up, "un angled" yank.

If its still stuck closed, stick a finger in on each side (2 hands?) somehow & jerk (snap) it straight up.
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Old 03-24-2007, 09:11 PM
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'03 W211 aka E-500
Got it, thanks. All cleaned up and put back in place. I think a spring is sprung or missing, the cupholder will not rise automatically. The reaching of full extention is what triggers the folding portion to open up. I could not locate where that spring would go, but there was no natural intrinsic pressure or desire for it to self-rise.

I'll go a-web seeking to see if I can get/buy the part cheap.

Thanks!

EDJ
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Old 03-25-2007, 12:50 AM
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Call around to ask the local junk yards (Auto Recycler?) if they have an 03/04 E in the yard & tell them what you want. Since its a proprietary part, its only going to be available from a dealer's parts department. There'll be no aftermarket parts source for it. KYBENZ here on the forum offers reasonable prices to the guys here.

Last edited by Barry45RPM; 03-25-2007 at 12:52 AM.
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Old 12-23-2007, 11:36 AM
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Barry45RPM: Thanks for post re: cup holder removal, you saved me a trip to the dealer. Last week I had a broken cup holder replaced under warranty (it was "stuck" in the down position), and noticed after I got the car home a rattling sound coming from under the cup holder. I removed the cup holder per your instruction and found a piece of the old cup holder still in the cup holder well, a black plastic roller bearing. I also noticed that on the new cup holder, this plastic roller has been replaced with one made of metal, it's on the bottom of the cup holder but not sure of its function.
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Old 12-23-2007, 12:49 PM
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'03 W211 aka E-500
Awesome first post cgcedisto!! I really appreciate the way you bothered to search the forum first to find a relevant thread instead of starting a new one.

Welcome to MBWorld, I'm pleased to see someone like you join us

EDJ
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Old 12-27-2007, 01:28 AM
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I just notice that my cup holder cover has a 4inch crack on it (clear coating birdseye maple trim). Is that replaceable? or do it need to change the whole cup holder assembly?

I still dont know how the clear coating cracked. Right in between silver button.
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Old 12-27-2007, 01:45 AM
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Get the whole assembly, $52.50 plus ship, best price i've seen so far, I just got my AGW from them, good outfit.

http://www.parts.com/oemcatalog/inde...layCatalogid=0
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Old 12-27-2007, 02:06 AM
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.... nothing to brag about, it is a previous model....
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Old 03-19-2008, 10:39 PM
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just wanted to say thanks for this thread! i didn't wanna make a thread without using search first... mine just broke today. wtf. it's stuck in the down, and wouldn't go up.. i can pull it up to use (was in a hurry too cuz i was ordering mcdonalds and the drink/food was comin!) momentarily, but i didn't wanna put pressure on it in fear of breaking it some more. anyway, i'll follow those directions posted to remove it and just get it out of my way.

i only need one cup holder.. i suppose i'll replace it later if i really find the need to.
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Old 03-21-2008, 08:40 AM
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Originally Posted by crb49 View Post
True...Same here, if it means that much to you. It did to me.
BTW, am I the only one who liked that setup? Sure, it's way too fragile, but certainly made for a better center console storage/arm rest than the '07 rolltop/beverage setup now.
I like it to and much more comfortable than the roll-up thing, no problems in 5 years to boot!!!
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Old 07-12-2008, 04:29 PM
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Originally Posted by cgcedisto View Post
Barry45RPM: Thanks for post re: cup holder removal, you saved me a trip to the dealer. Last week I had a broken cup holder replaced under warranty (it was "stuck" in the down position), and noticed after I got the car home a rattling sound coming from under the cup holder. I removed the cup holder per your instruction and found a piece of the old cup holder still in the cup holder well, a black plastic roller bearing. I also noticed that on the new cup holder, this plastic roller has been replaced with one made of metal, it's on the bottom of the cup holder but not sure of its function.
My cup holder just went into "stuck" mode so I pulled it out and found the metal spring and plastic roller pieces had come off.

I read that you were able to replace yours uner warranty? I just purchased my 03' E320 as a CPO with extended warranty just 4 months ago~ March 08I brought it into to the dealer I purchased from (Plesanton Calif Mbz)and
they said that it was a "trim" item and not covered under the CPO warranty.

Has anyone had a similar experience with the positive outcome of MBZ
doing the right thing and replacing it under CPO?

thanks!
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