Need to find someone with Sienna Black Exterior
11-05-2007, 10:16 AM
#26
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2021 E450 4matic
Hi guys.
I was pleasantly surprised at the level of service I got on Saturday. Went in, my salesman said they would take care of it immediately, then looked at and felt it was a factory mistake. Brought out the General Manager who also looked at and said he thought it was too perfect to have been repainted/re-installed/changed here in the US and that it was most likely to be a factory issue. He told the salesman to order a factory painted sienna black bumper (he said they couldn't do a good enough job locally)get it here and then call me to set up an appointment. Also told him to secure one of their demos (instead of the normal C class loaners) to lend me for the day or so it would take to install it. Apologized profusely and said that they would do everything in their power to make it right. They would deal with Benz so I didn't have to.
All of this without me saying much of anythign other than it was the wrong color. Being somewhat skeptical of dealers, we'll so how it goes, but it's a good sing when it doesn't start with an argument or a CYA by the dealer.
So far, it's looking good. I apreciate all of the help from everyone here and I'll keep you posted.
Thanks
Lou
I was pleasantly surprised at the level of service I got on Saturday. Went in, my salesman said they would take care of it immediately, then looked at and felt it was a factory mistake. Brought out the General Manager who also looked at and said he thought it was too perfect to have been repainted/re-installed/changed here in the US and that it was most likely to be a factory issue. He told the salesman to order a factory painted sienna black bumper (he said they couldn't do a good enough job locally)get it here and then call me to set up an appointment. Also told him to secure one of their demos (instead of the normal C class loaners) to lend me for the day or so it would take to install it. Apologized profusely and said that they would do everything in their power to make it right. They would deal with Benz so I didn't have to.
All of this without me saying much of anythign other than it was the wrong color. Being somewhat skeptical of dealers, we'll so how it goes, but it's a good sing when it doesn't start with an argument or a CYA by the dealer.
So far, it's looking good. I apreciate all of the help from everyone here and I'll keep you posted.
Thanks
Lou
11-05-2007, 08:00 PM
#27
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E550 4MATIC
Hi guys.
I was pleasantly surprised at the level of service I got on Saturday. Went in, my salesman said they would take care of it immediately, then looked at and felt it was a factory mistake. Brought out the General Manager who also looked at and said he thought it was too perfect to have been repainted/re-installed/changed here in the US and that it was most likely to be a factory issue. He told the salesman to order a factory painted sienna black bumper (he said they couldn't do a good enough job locally)get it here and then call me to set up an appointment. Also told him to secure one of their demos (instead of the normal C class loaners) to lend me for the day or so it would take to install it. Apologized profusely and said that they would do everything in their power to make it right. They would deal with Benz so I didn't have to.
All of this without me saying much of anythign other than it was the wrong color. Being somewhat skeptical of dealers, we'll so how it goes, but it's a good sing when it doesn't start with an argument or a CYA by the dealer.
So far, it's looking good. I apreciate all of the help from everyone here and I'll keep you posted.
Thanks
Lou
I was pleasantly surprised at the level of service I got on Saturday. Went in, my salesman said they would take care of it immediately, then looked at and felt it was a factory mistake. Brought out the General Manager who also looked at and said he thought it was too perfect to have been repainted/re-installed/changed here in the US and that it was most likely to be a factory issue. He told the salesman to order a factory painted sienna black bumper (he said they couldn't do a good enough job locally)get it here and then call me to set up an appointment. Also told him to secure one of their demos (instead of the normal C class loaners) to lend me for the day or so it would take to install it. Apologized profusely and said that they would do everything in their power to make it right. They would deal with Benz so I didn't have to.
All of this without me saying much of anythign other than it was the wrong color. Being somewhat skeptical of dealers, we'll so how it goes, but it's a good sing when it doesn't start with an argument or a CYA by the dealer.
So far, it's looking good. I apreciate all of the help from everyone here and I'll keep you posted.
Thanks
Lou
11-15-2007, 02:47 PM
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2021 E450 4matic
Just got a call today. My bumper arrived from Germany and they were ready to install it tomorrow and had a loaner for me. I switched to Monday figuring if they didn't finish tomorrow I wouldn't have my car till then anyway.
I'm going to look at it carefully because that was really fast I think. But so far I'm still impressed with their service.
I'm going to look at it carefully because that was really fast I think. But so far I'm still impressed with their service.
11-21-2007, 12:06 PM
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2021 E450 4matic
It's done
I have to say I'm pretty impressed with Globe Motors in Fairfield, New Jersey. They got me a new factory bumper, called me for the appointment, had a loaner car-a pretty nice little C280, fixed the bumper ran a diagnostic, etc. No arguments, no issues, just apologies and "we'll get it done" and little inconvenience. I have never had such a positive experience at ANY dealer. My father in law drives a $120,000 Jag and he doesn't get treated as well.
11-21-2007, 12:41 PM
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I have to say I'm pretty impressed with Globe Motors in Fairfield, New Jersey. They got me a new factory bumper, called me for the appointment, had a loaner car-a pretty nice little C280, fixed the bumper ran a diagnostic, etc. No arguments, no issues, just apologies and "we'll get it done" and little inconvenience. I have never had such a positive experience at ANY dealer. My father in law drives a $120,000 Jag and he doesn't get treated as well.
11-21-2007, 07:45 PM
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I have to say I'm pretty impressed with Globe Motors in Fairfield, New Jersey. They got me a new factory bumper, called me for the appointment, had a loaner car-a pretty nice little C280, fixed the bumper ran a diagnostic, etc. No arguments, no issues, just apologies and "we'll get it done" and little inconvenience. I have never had such a positive experience at ANY dealer. My father in law drives a $120,000 Jag and he doesn't get treated as well.
11-22-2007, 08:33 PM
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2021 E450 4matic
11-22-2007, 09:02 PM
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Nope. Just because someone has a bad experience doesn't mean the same chain of events will occur to you. Assume you will be satisfied untill you're disappointed.
11-26-2007, 09:27 AM
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2021 E450 4matic
There is nothing wrong with being prepared. Perhaps for you the glass is half full, but in my experience it never hurts to assume it's half empty-especially when it comes to car dealerships of any kind.
11-27-2007, 01:06 AM
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I also wasn't impressed with service, I complained about a seat problem twice and they said they couldn't find anything. I took it to another dealer, they found it in 20 minutes.
11-27-2007, 09:28 AM
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Just a lot of things, but mostly I bought my car pre-owned and had an issue where they tried to sell me a car that had been damaged without telling me.
I also wasn't impressed with service, I complained about a seat problem twice and they said they couldn't find anything. I took it to another dealer, they found it in 20 minutes.
I also wasn't impressed with service, I complained about a seat problem twice and they said they couldn't find anything. I took it to another dealer, they found it in 20 minutes.
I have never been able to trust any dealer from any brand (except Paul Miller BMW actually). I've never been proven wrong. These guys so far, so good, actually better than normal.
