SRS and Teleaid Malfunction in 2 weeks
MBWorld Fanatic!
Joined: Oct 2002
Posts: 6,753
Likes: 3
From: South Orange Co., CA
'03 W211 aka E-500
Yeah, I know...
The spill (only a few drops, quickly wiped up, no permanent damage) was entirely my fault. But it was a wake up call for myself to always ask the "Barista/o" to leave me an inch below the rim of the cup.
Sorry to have been venting so much about the car and stuff on here the last week or so, it's just been a stressful coupla weeks. Enirely my fault.
EDJ
<corking the whining>
Sorry to have been venting so much about the car and stuff on here the last week or so, it's just been a stressful coupla weeks. Enirely my fault.
EDJ
<corking the whining>
Member
Joined: Nov 2002
Posts: 81
Likes: 0
From: Mission Viejo, Ca
2014 E350
joe,
did you do the aquitnece call yet for the tele aid ? if you did the tele aid malfunction should go way. i hear you about the karate kid cup holders. i get alot of complaints on those....but others seem to like thme because they are pretty coool. some people like the one in the previous e.
did you do the aquitnece call yet for the tele aid ? if you did the tele aid malfunction should go way. i hear you about the karate kid cup holders. i get alot of complaints on those....but others seem to like thme because they are pretty coool. some people like the one in the previous e.
Thread Starter
Almost a Member!
Joined: Oct 2002
Posts: 53
Likes: 0
From: New Jersey
2003 E320 Obs Black/Ash
Still Waiting for the SRS/Tele-aid Gateway
I am still waiting for the SRS/Tele-aid gateway. The car is in the shop and in the meanwhile I have been given a freaking minivan as a loaner - ridiculous.
Newbie
Joined: Nov 2002
Posts: 5
Likes: 0
From: Southern CA
2003 E500
SRS E500
My SRS on my E500 has been malfunctioning since day one. They reset the system two times and it came back again for a third time. They told me about the Computer Module that needs to be replaced and that it would take 10-14 days to receive from Germany. It has now been 16 days and still no part. The dealer also told me that the SRS may or may not work if involved in a collision, this does not make me feel very comfortable. And to make things worse, they wont give a loaner car until after 3 weeks have passed. ABSOLUTE B.S. . I know that in CA, if a car is out of service for 30 days, then it is eligble for the Lemon Law, maybe they are trying to avoid taking the car back. I just want to be able to drive car knowing that it is SAFE.
jm
jm
Thread Starter
Almost a Member!
Joined: Oct 2002
Posts: 53
Likes: 0
From: New Jersey
2003 E320 Obs Black/Ash
Re: How Long?
Originally posted by KShortill
How long has your car been in the shop, Ashahashah?
How long has your car been in the shop, Ashahashah?
I was talking for 15 mins with the service manager about this and in general complaining about the sh*tty service that the Morristown Mercedes dealership ownership is providing (the service manager is nice and is trying his best, though). It's been 3 weeks with the car and already I have a bad experience with MBUSA. My wife drives a Lexus RX300 and whenever we go for service at the local Lexus dealership (and we did not even buy the car at this local dealer) we always get a 2002 RX300 as a loaner (now that's called service!!!!).
Thread Starter
Almost a Member!
Joined: Oct 2002
Posts: 53
Likes: 0
From: New Jersey
2003 E320 Obs Black/Ash
GOT MY CAR BACK
Well, I finally got my car back after 13 days at the dealership. SRS problem fixed. I called them many times in that span, got pissed off, got a call back from a MB rep and after all this - THANKFULLY - they are giving me a wooded steering wheel at no cost. It took a lot of complaining, but they MB did give me something - this I appreciate.
MBWorld Fanatic!
Joined: Jul 2002
Posts: 5,110
Likes: 3
From: SoCal
MB
Re: GOT MY CAR BACK
Originally posted by ashahashah
Well, I finally got my car back after 13 days at the dealership. SRS problem fixed. I called them many times in that span, got pissed off, got a call back from a MB rep and after all this - THANKFULLY - they are giving me a wooded steering wheel at no cost. It took a lot of complaining, but they MB did give me something - this I appreciate.
Well, I finally got my car back after 13 days at the dealership. SRS problem fixed. I called them many times in that span, got pissed off, got a call back from a MB rep and after all this - THANKFULLY - they are giving me a wooded steering wheel at no cost. It took a lot of complaining, but they MB did give me something - this I appreciate.
sorryu for the long wait, a free wheel isnt bad though
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Thread Starter
Almost a Member!
Joined: Oct 2002
Posts: 53
Likes: 0
From: New Jersey
2003 E320 Obs Black/Ash
Re: Re: GOT MY CAR BACK
Originally posted by bmms8
sorryu for the long wait, a free wheel isnt bad though
sorryu for the long wait, a free wheel isnt bad though
Member
Joined: Jun 2002
Posts: 182
Likes: 0
From: Washington, DC
2004 E 4matic StationWagon
Question
Ashahashah,
How high up in MB did you have to go to get the free wheel? (I should have complained more loudly when my car was in the shop for 2 weeks for the dreaded SRS malfunciton - maybe I would have got something!)
How high up in MB did you have to go to get the free wheel? (I should have complained more loudly when my car was in the shop for 2 weeks for the dreaded SRS malfunciton - maybe I would have got something!)
MBWorld Fanatic!
Joined: Oct 2002
Posts: 6,753
Likes: 3
From: South Orange Co., CA
'03 W211 aka E-500
Re: GOT MY CAR BACK
Originally posted by ashahashah
Well, I finally got my car back after 13 days at the dealership. SRS problem fixed. I called them many times in that span, got pissed off, got a call back from a MB rep and after all this - THANKFULLY - they are giving me a wooded steering wheel at no cost. It took a lot of complaining, but they MB did give me something - this I appreciate.
Well, I finally got my car back after 13 days at the dealership. SRS problem fixed. I called them many times in that span, got pissed off, got a call back from a MB rep and after all this - THANKFULLY - they are giving me a wooded steering wheel at no cost. It took a lot of complaining, but they MB did give me something - this I appreciate.
I still have my unfilled out survey form, heh heh heh!
EDJ
Thread Starter
Almost a Member!
Joined: Oct 2002
Posts: 53
Likes: 0
From: New Jersey
2003 E320 Obs Black/Ash
Re: Question
Originally posted by KShortill
Ashahashah,
How high up in MB did you have to go to get the free wheel? (I should have complained more loudly when my car was in the shop for 2 weeks for the dreaded SRS malfunciton - maybe I would have got something!)
Ashahashah,
How high up in MB did you have to go to get the free wheel? (I should have complained more loudly when my car was in the shop for 2 weeks for the dreaded SRS malfunciton - maybe I would have got something!)
Sorry for the long explanation, but I think the basic point is to call as many people and complain - DO NOT CURSE - do not raise your voice and you will get results.
MBWorld Fanatic!
Joined: Oct 2002
Posts: 6,753
Likes: 3
From: South Orange Co., CA
'03 W211 aka E-500
Dum De Dum Dum Dummmmmm
Got the dreaded call from my service rep. I won't get the SRS module until about 12/23 (11 days, just before Christmas....now I know I'll be singing that carol everyday now >grin>).
And they won't release the car due to liability.
That'll make it 13 days they'll be keeping my car, and I've only had it a month.
EDJ
A sorry member of the "buy the first new year's design and be the envy of your neighbors" club.
And they won't release the car due to liability.
That'll make it 13 days they'll be keeping my car, and I've only had it a month.
EDJ
A sorry member of the "buy the first new year's design and be the envy of your neighbors" club.
Thread Starter
Almost a Member!
Joined: Oct 2002
Posts: 53
Likes: 0
From: New Jersey
2003 E320 Obs Black/Ash
Re: Dum De Dum Dum Dummmmmm
Originally posted by ElDiabloJoe
Got the dreaded call from my service rep. I won't get the SRS module until about 12/23 ......
That'll make it 13 days they'll be keeping my car, and I've only had it a month.
Got the dreaded call from my service rep. I won't get the SRS module until about 12/23 ......
That'll make it 13 days they'll be keeping my car, and I've only had it a month.
BTW, the wheel is already at the dealership. I will be going next week on Tue to get it installed - and have them check on a rattling sound from the front passenger seat.
Newbie
Joined: Nov 2002
Posts: 5
Likes: 0
From: Southern CA
2003 E500
SRS
I waited almost 4 wks for my gateway. MBUSA gave my dealership the okay to give me the MB Phone System for free. They installed it yesterday. Once the voice activation module is available, they will providing that at no charge as well. Make sure your dealer is giving you a loaner car, I've been told that the SRS system may not work in the event of a collission. The good news is that is has been one week since they installed the new Gateway , and no malfunctions. Hopeufully it will stay that way. Also, you may want to protect yourself by writing a letter to MBUSA in case you have to move forward under lemon law.
Newbie
Joined: Nov 2002
Posts: 5
Likes: 0
From: Southern CA
2003 E500
SRS
I waited almost 4 wks for my gateway. MBUSA gave my dealership the okay to give me the MB Phone System for free. They installed it yesterday. Once the voice activation module is available, they will providing that at no charge as well. Make sure your dealer is giving you a loaner car, I've been told that the SRS system may not work in the event of a collission. The good news is that is has been one week since they installed the new Gateway , and no malfunctions. Hopeufully it will stay that way. Also, you may want to protect yourself by writing a letter to MBUSA in case you have to move forward under lemon law.
Super Member
Joined: Aug 2002
Posts: 924
Likes: 0
From: Northern VA
2003 MB E500
Re: SRS
Originally posted by griffen99
I waited almost 4 wks for my gateway. MBUSA gave my dealership the okay to give me the MB Phone System for free. They installed it yesterday. Once the voice activation module is available, they will providing that at no charge as well. Make sure your dealer is giving you a loaner car, I've been told that the SRS system may not work in the event of a collission. The good news is that is has been one week since they installed the new Gateway , and no malfunctions. Hopeufully it will stay that way. Also, you may want to protect yourself by writing a letter to MBUSA in case you have to move forward under lemon law.
I waited almost 4 wks for my gateway. MBUSA gave my dealership the okay to give me the MB Phone System for free. They installed it yesterday. Once the voice activation module is available, they will providing that at no charge as well. Make sure your dealer is giving you a loaner car, I've been told that the SRS system may not work in the event of a collission. The good news is that is has been one week since they installed the new Gateway , and no malfunctions. Hopeufully it will stay that way. Also, you may want to protect yourself by writing a letter to MBUSA in case you have to move forward under lemon law.
Almost a Member!
Joined: Oct 2002
Posts: 57
Likes: 0
From: California
E500
My E500 gave me the SRS warning about 9 days ago. So far, it is still in the shop. My first problem was with the Tele Aid. Got that fixed. I brought my car to another dealership (not the one that I bought the car from) to fix my SRS system. I got the 2003 ML350 as a loaner. I drove it for 8 days and I really did not like it so I called my service advisor to ask him to switch it for me since I don't know when they are going to be able to fix my car. Immediately he gave me a 2002 E-Class as a loaner (E320).
I also expressed my unhappiness to my service advisor. I also told him that MB should do something to make me happy. I discussed with him about possible free accessories. So I requested him to talk to MB to give me one free extra year of Tele Aid subscription, a free wood-leather steering wheel. My service advisor told me that he will do his best to make me happy. Don't know what it means for now.
I should have asked for a Navigator or a phone or something more expensive. I already have a phone provided to me by my company so I don't really miss it.
My advise to you is - be nice & professional to your service advisor and you will get what you want. Tell him/her that you know it is not his/her fault that you have this problem. Tell him/her that you are very unhappy and that MB should show concerns for their customers and MB should be very concerned about the quality of their cars. Tell your service advisor that you completely trust him/her that you will get the best service from him/her. Blah, Blah, Blah.....
I will let you know what are the results.
Chris
I also expressed my unhappiness to my service advisor. I also told him that MB should do something to make me happy. I discussed with him about possible free accessories. So I requested him to talk to MB to give me one free extra year of Tele Aid subscription, a free wood-leather steering wheel. My service advisor told me that he will do his best to make me happy. Don't know what it means for now.
I should have asked for a Navigator or a phone or something more expensive. I already have a phone provided to me by my company so I don't really miss it.
My advise to you is - be nice & professional to your service advisor and you will get what you want. Tell him/her that you know it is not his/her fault that you have this problem. Tell him/her that you are very unhappy and that MB should show concerns for their customers and MB should be very concerned about the quality of their cars. Tell your service advisor that you completely trust him/her that you will get the best service from him/her. Blah, Blah, Blah.....
I will let you know what are the results.
Chris
Senior Member
Joined: Dec 2002
Posts: 278
Likes: 0
From: England
2012 CLS
My car was diagnosed with a computer problem at PDI (pre delivery inspection) - so I couldn't take the car. The part took 10 days to come from Germany. When installed, and with me waithing in the showroom with the family to collect our new car, I was told about a new error message related to the now infamous SRS. Another week or so was required.
The kids cried, and I nearly did.
I prepared a carefully worded and calm letter of complaint - and went and presented this to the dealership manager - explaining that the whole buying process had been ruined by having to wait for these malfunctions to be rectified. I also asked for 10% off the car - and in retrospect this was a bit greedy!!!
When I eventually collected the car there was a large bunch of flowers for my wife, 2 bottles of good champage - and the best bit - a cheque for £1,000 (about $1600).
Car's been back for aircon sensor as was aircon not working, and then a new aircon valve as this was faulty and making a hissing noise behind the dash - now all is sweet - if only I could cure the noisey wipers - anyone any ideas? New blades on order from the dealer - although I have only done 1700 miles.
No regrets about the car though
The kids cried, and I nearly did.
I prepared a carefully worded and calm letter of complaint - and went and presented this to the dealership manager - explaining that the whole buying process had been ruined by having to wait for these malfunctions to be rectified. I also asked for 10% off the car - and in retrospect this was a bit greedy!!!
When I eventually collected the car there was a large bunch of flowers for my wife, 2 bottles of good champage - and the best bit - a cheque for £1,000 (about $1600).
Car's been back for aircon sensor as was aircon not working, and then a new aircon valve as this was faulty and making a hissing noise behind the dash - now all is sweet - if only I could cure the noisey wipers - anyone any ideas? New blades on order from the dealer - although I have only done 1700 miles.
No regrets about the car though
Senior Member
Joined: Dec 2002
Posts: 278
Likes: 0
From: England
2012 CLS
$1600 compensation
My car was diagnosed with a computer problem at PDI (pre delivery inspection) - so I couldn't take the car. The part took 10 days to come from Germany. When installed, and with me waithing in the showroom with the family to collect our new car, I was told about a new error message related to the now infamous SRS. Another week or so was required.
The kids cried, and I nearly did.
I prepared a carefully worded and calm letter of complaint - and went and presented this to the dealership manager - explaining that the whole buying process had been ruined by having to wait for these malfunctions to be rectified. I also asked for 10% off the car - and in retrospect this was a bit greedy!!!
When I eventually collected the car there was a large bunch of flowers for my wife, 2 bottles of good champage - and the best bit - a cheque for £1,000 (about $1600).
Car's been back for aircon sensor as was aircon not working, and then a new aircon valve as this was faulty and making a hissing noise behind the dash - now all is sweet - if only I could cure the noisey wipers - anyone any ideas? New blades on order from the dealer - although I have only done 1700 miles.
No regrets about the car though
The kids cried, and I nearly did.
I prepared a carefully worded and calm letter of complaint - and went and presented this to the dealership manager - explaining that the whole buying process had been ruined by having to wait for these malfunctions to be rectified. I also asked for 10% off the car - and in retrospect this was a bit greedy!!!
When I eventually collected the car there was a large bunch of flowers for my wife, 2 bottles of good champage - and the best bit - a cheque for £1,000 (about $1600).
Car's been back for aircon sensor as was aircon not working, and then a new aircon valve as this was faulty and making a hissing noise behind the dash - now all is sweet - if only I could cure the noisey wipers - anyone any ideas? New blades on order from the dealer - although I have only done 1700 miles.
No regrets about the car though
Thread Starter
Almost a Member!
Joined: Oct 2002
Posts: 53
Likes: 0
From: New Jersey
2003 E320 Obs Black/Ash
Good deals
Hindsight being 20/20, I now know that I should have asked for something more expensive and usable like the integrated phone or the Navig system or the extended warranty. But, now I am cannot ask for more. Anyway, hopefully others will get much better deals goign forward because of us posting all this information here. Thanks to all the people that have. One last thought - something is better than nothing (at least I got a $700 option). Some people did not get anything.
Senior Member
Joined: Nov 2002
Posts: 454
Likes: 0
From: NC
'03 Mercedes E320
It's worth noting, so we don't forget, that some of us simply got good service: Overnight replacement of the Gateway Control Module with a MB loaner, and I didn't have to ask for anything or write, or call!
Newbie
Joined: Nov 2002
Posts: 5
Likes: 0
From: Southern CA
2003 E500
SRS
I believe the most important thing is that we are having the problems corrected. Regardless of what we get out MB, all we really want is a SAFE car. I am still shocked that no formal recall has been made. Good luck to you and one last comment, it's never too late. Call the regional manager and ask if there is anything else he/she can do to compensate you for your time and aggrevation. This is not KIA, this is a Mercedes. We should NOT be experiencing all of these MAJOR problems.
Senior Member
Joined: Nov 2002
Posts: 454
Likes: 0
From: NC
'03 Mercedes E320
If there is nothing wrong with a module, why recall it? The car has extensive diagnostics which are identifying the failure, and the anecdotal evidence here seems to suggest that the module fails early in the car's life, as most electronics are prone to do. If they are having a problem supplying the ones giving failure signals, why create demand for a part that is in short supply and replace "recalled modules" which are operating OK while other folks with failed modules are without their cars? It seems that MB is dealing with an unexpected computer glitch on some cars and attempting to satisfy customers inconvenienced by a parts supply issue. 'Just my opinion.
