BTW the parts quote I requested a while back, MBUSA took care of it "on the arm".
VMI Request
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W221 S600, W220 S55 AMG Kompressor, W124 300E, W140 S320, W210 E3204M W164 ML320 Bluetec
VMI Request
Is it possible for someone to run a VMI on a car I am considering purchasing from a dealer? Of course, personal information can be removed...
Please reply or PM me if possible.
Thanks!
Please reply or PM me if possible.
Thanks!
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From: Albuquerque
'10 CL550, '12 GL550
VMI is run by Mercedes dealer. There is no personal information in VMI. All VMI is going to tell you as regards service is which campaigns have been performed and which are pending. You'll get a list of installed options, too. This is something the dealer salesman should be willing to show you in order to sell the car.
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W221 S600, W220 S55 AMG Kompressor, W124 300E, W140 S320, W210 E3204M W164 ML320 Bluetec
VMI is run by Mercedes dealer. There is no personal information in VMI. All VMI is going to tell you as regards service is which campaigns have been performed and which are pending. You'll get a list of installed options, too. This is something the dealer salesman should be willing to show you in order to sell the car.
I understand what it is, but the dealer that has the car is not a new Mercedes-Benz dealer, so they don't have access to it. The local Mercedes-Benz dealer will not provide that information because it contains "personal information" such as perhaps the last owner's name and perhaps contact information. I know they could mark that out and provide me with the options and service performed under warranty, but they are being "by the book" and will not provide anything on it unless I provide proof of ownership. I was hoping someone here on the board works in the service department of a Mercedes-Benz dealership that could check it for me.
Thanks
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Joined: May 2008
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From: Texas, USA
2008 E550, 2013 C250
KYBENZ, are you still able to pull VMI?
Dealer will not pull VMI because of privacy reasons. Carfax only has a history up to 15 miles and the car currently has almost 42k.
No problem if you can't.
Dealer will not pull VMI because of privacy reasons. Carfax only has a history up to 15 miles and the car currently has almost 42k.
No problem if you can't.
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W221 S600, W220 S55 AMG Kompressor, W124 300E, W140 S320, W210 E3204M W164 ML320 Bluetec
Ask them to mark out the sections they deem "private" and provide it to you.
The radio code is on there, as well as the current/previous owners name and possibly address. That's what they consider "private."
Member
Joined: Sep 2011
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From: Bristol, CT
06 S211 E500 4Matic
I apologize for digging up an old thread in advance.
Could somebody provide me a copy of a VMI? I e-mailed my local dealer asking if there are any recalls for my car. The rep told me there were 0 recalls on my car, which I find hard to believe as I have SBC brakes and at least she should have mentioned that there is a recall for that. Regardless, anyone with this info would really help me out.
Thank you.
Could somebody provide me a copy of a VMI? I e-mailed my local dealer asking if there are any recalls for my car. The rep told me there were 0 recalls on my car, which I find hard to believe as I have SBC brakes and at least she should have mentioned that there is a recall for that. Regardless, anyone with this info would really help me out.
Thank you.
Member
Joined: Oct 2011
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'97 E200, '06 E350 & '23 E350
I Have The same issue, but my dealer (only one in the country - Lebanon) doesn't want to run my VIN and send me the VMI because it's an American car :\ Any help would be appreciated !
Thank You In Advance
Thank You In Advance
Junior Member
Joined: Oct 2014
Posts: 28
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14 IS350F, 18 E400 Coupe
Can Someone please help me to run a VMI for me,
WDDKJ7DB0FF296207
thank you very much
Edit: Talked to Merc live chat, they were able to email me VMI.
http://mercedes-benz.custhelp.com/app/chat/chat_launch
WDDKJ7DB0FF296207
thank you very much
Edit: Talked to Merc live chat, they were able to email me VMI.
http://mercedes-benz.custhelp.com/app/chat/chat_launch
Last edited by baopee; Aug 13, 2015 at 08:39 PM.
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2008 Mercedes E63
Thread Starter
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W221 S600, W220 S55 AMG Kompressor, W124 300E, W140 S320, W210 E3204M W164 ML320 Bluetec
Update regarding disconnect between customer and dealer employees
Since this comes up often, I wanted to take a second and explain that there has been renewed pressure from some of the brass at least in the United States regarding releasing this information. Access to it has been greatly limited within dealerships, and the ones with access are very reluctant to break the rules as the document has said “FOR INTERNAL USE ONLY” for years, but violations of this is becoming more and more disciplined, at least at many dealers.
I am not sure I buy the privacy argument as that could, obviously, be easily redacted. I think it is more likely that MBUSA feels it could expose information that could potentially set them up for a legal issue under a lemon law type lawsuit as the VMI could help the plaintiff illustrate trends in an attempt to resolve a complaint that have been performed and have not had from the customer perspective resolved the original complaint. They have likely been advised by attorneys to not provide any ammunition that could be used to win a lawsuit against them.
That is just my thoughts on it and may or may not be correct.
I am not sure I buy the privacy argument as that could, obviously, be easily redacted. I think it is more likely that MBUSA feels it could expose information that could potentially set them up for a legal issue under a lemon law type lawsuit as the VMI could help the plaintiff illustrate trends in an attempt to resolve a complaint that have been performed and have not had from the customer perspective resolved the original complaint. They have likely been advised by attorneys to not provide any ammunition that could be used to win a lawsuit against them.
That is just my thoughts on it and may or may not be correct.
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Joined: Apr 2019
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From: Vermont, USA
01 clk430, 05 e500 4matic
Huh. My local dealer had 0 problems sharing info about my car with every Tom, Dick, or Harry that would listen. Had I not been there solely to get my SBC replaced at absolutely no cost, I would have raised holy hell with them
Thread Starter
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W221 S600, W220 S55 AMG Kompressor, W124 300E, W140 S320, W210 E3204M W164 ML320 Bluetec
It varies dramatically from dealer to dealer. If you have developed a good relationship with your dealer it would have a significant influence on their decision to provide it. Most will let you view it on their computer monitor but resist if you request a printout.
